J D Wetherspoon Reviews | Glassdoor

J D Wetherspoon Reviews

Updated April 18, 2018
772 reviews

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3.1
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J D Wetherspoon CEO and Director John Hutson
John Hutson
326 Ratings

772 Employee Reviews

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Pros
  • Employee discount on food and drink (in 50 reviews)

  • Lots of employee benefits including 50% off food during your shift (making a meal and a drink very often under (in 29 reviews)

Cons
  • Long hours on your feet are expected (in 94 reviews)

  • They reduced the hours in the contract to improve work life balance but in reality you are always there longer than your rotary (in 27 reviews)

More Pros and Cons

  1. Helpful (3)

    "Horrendous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Wakefield, MA
    Former Employee - Team Leader in Wakefield, MA
    Doesn't Recommend
    Negative Outlook

    I worked at J D Wetherspoon (More than a year)

    Pros

    Gained friendships.
    Money off food on shift.
    You're always busy..

    Cons

    Zero hours contract so one week I could earn an amazing amount and the next be so broke I can't afford transport to and from work.
    Taxis as I did a lot of late shifts.
    Management allow bullying to take place.
    Management are supposed to back you up if someone is drunk or rude etc.. but in my experience they haven't done this at all.
    Promised the world promotion wise and they gave someone else the job that was lined up for me.
    Made me do kitchen training when it wasn't needed or even noted down.
    Expect to be spoken to like rubbish from customers, staff members and management.
    Very long shifts if staff decide to not turn up or get drunk the night before (this happens ALOT)

    Advice to Management

    I wouldn't even bother giving advice it's that much of a joke.

    J D Wetherspoon Response

    Apr 18, 2016 – Recruitment & Training Systems Manager

    Thank you for your comments, we will pass your all of them on for further discussion and investigation. Just to pick up on your feedback around hours, we do not work with zero hour contracts at all... More


  2. "Good summer job"

    StarStarStarStarStar
    Former Employee - Bar Associate in Portsmouth, VA
    Former Employee - Bar Associate in Portsmouth, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at J D Wetherspoon part-time (Less than a year)

    Pros

    Was a good summer job where you meet lots of people in a fast paced environment. Training was good with very friendly staff. Getting paid weekly is also good along with discounted food.

    Cons

    The pay was poor and it was difficult changing around shifts. Dealing with drunk people is hard work and can get exhausting.

    Advice to Management

    Increase pay, especially on bank holidays and holidays. More flexibility with shifts and improving the mystery customer set up .

  3. Helpful (1)

    "Bar Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bar Associate in London, England (UK)
    Former Employee - Bar Associate in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J D Wetherspoon part-time (Less than a year)

    Pros

    Pay on time, Good culture

    Cons

    Understaffed, Long Hours and slightly hectic

    Advice to Management

    More staff should e hired


  4. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bar Staff in Plymouth, England (UK)
    Current Employee - Bar Staff in Plymouth, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at J D Wetherspoon full-time (Less than a year)

    Pros

    understanding and accommodating management very good

    Cons

    none atm only bee there for two weeks


  5. Helpful (1)

    "Review of my time as a Wetherspoons employee at The Swan and Castle, Oxford"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Oxford, England (UK)
    Former Employee - Team Leader in Oxford, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J D Wetherspoon part-time (More than a year)

    Pros

    - 6 week rotas over school holidays/public holidays in advance
    - 3 week rotas in advance as standard
    - Management are extremely understanding of situations e.g. University, school, college, child care, sickness.
    - Colleagues are amazing people who I am proud to say i have worked alongside them

    Working at an establishment part time can sometimes mean you are outcast from the main 'full timers' however during my time at The Swan and Castle, Oxford, I have felt part of the team since the first day. From the first impression when entering my interview with the management was pleasant and they made every effort to make sure the environment was the least stressful it could have been. This kindness continued during my time at The Swan and Castle, Oxford, and even when covering other pubs (The Narrows, Abingdon, The Penny Black) who were in need of an extra pair of hands.

    I've been able to complete my university studies and earn at the same time due to the flexibility that is offered by Steph and her management team.

    With the understanding management team I have been able to put my studies first, while also being able to work and ENJOY working.

    During my team at The Swan and Castle, I have been able to progress my position from Bar Associate to Team Leader, allowing my to learn new life skills that I know I will be able to bring with me through life as i progress onto new pastures.

    With regards to progression, during my time I have observed one colleague go from team leader to shift leader and with the support of the company she is now an excellent member of the team.

    Cons

    As the pub closes at either 00:00 or 01:00 depending on the day, the occasional late night may be required.

    Advice to Management

    Good job Steph, Euan, Joe, Laura, Reid and Jonny.


  6. "Shift Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at J D Wetherspoon part-time (More than 3 years)

    Pros

    50% discount on food and drinks while at work, 20% when not. I found my salary to be a few pennies higher than people's one working in a similar job .

    Cons

    The customers in a cheap priced pub are not always the nicest. Very physical job, you'll be required to stand most of the time and it could be very tiring after long shifts.

    Advice to Management

    give more gratification for their work to people working hard. Try to retain the good employees and consider increasing the wage when increasing the job tasks. most of my colleagues are very unhappy with the "i-orders".


  7. Helpful (1)

    "An ok employer, struggles to look after staff, will have huge difference in experience based on the venue you end up at."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Willenhall, England (UK)
    Former Employee - Shift Manager in Willenhall, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at J D Wetherspoon full-time (More than 8 years)

    Pros

    Good management training system
    Internal opportunity for progression always available
    Offer university courses
    Structured expectations can make the workload easier

    Cons

    Don’t usually get much say when your being transferred
    Money for the workload is pretty poor
    They reduced the hours in the contract to improve work life balance but in reality you are always there longer than your rotary

    Advice to Management

    Workload on bar and kitchen associates is often the reason for high staff turnover. Understaffing is a big problem.

  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J D Wetherspoon full-time (More than 10 years)

    Pros

    Good benefits
    generally achievable performance related bonuses
    competitive pay.
    Promotes work/life balance.
    good retention at high level, aiming to improve low level.

    Cons

    need more operational support at weekends, can occasionally be left without being able to ask for direct support.
    could have more freedom with events & advertising.

    Advice to Management

    continue to build incentives and people side of the business. Be more ambitious with local merchandising, advertising and events.


  9. Helpful (3)

    "Former Bar Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in March, England (UK)
    Former Employee - Anonymous Employee in March, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at J D Wetherspoon part-time

    Pros

    2 days off each week
    Staff discount on/off shift
    meet a range of different people

    Cons

    Irregular hours
    Expected to carry burning/heavy plates
    lack of duty of care
    long hours on your feet
    no work/life balance as people were always being asked to work later

    Advice to Management

    care more about your employees wellbeing
    don't work employees to the brink of exhaustion/ill health
    better work/life balance
    don't accuse people of things they didn't do


  10. "Bar associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at J D Wetherspoon full-time (Less than a year)

    Pros

    Friendly working environment, everyone was generally chatty and helpful. A sharded understanding for customer service.

    Cons

    Customers, despite being the back bone of the business, can be sometimes hostile.


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