J. Jill Group Reviews | Glassdoor

J. Jill Group Reviews

Updated May 25, 2017
226 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Paula Bennett
102 Ratings

226 Employee Reviews

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Pros
  • Great Company, Great people, work life balance, friendly environment (in 15 reviews)

  • This was a great place to work if you enjoy retail (in 10 reviews)

Cons
  • Do not promote from within and very little knowledge in upper management (in 20 reviews)

  • Rosters are done some times only 24 hour before the week starts, making it hard to find any sort of work life balance (in 7 reviews)

More Pros and Cons

  1. "Great work/life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creative in Quincy, MA
    Current Employee - Creative in Quincy, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J. Jill Group full-time (Less than a year)

    Pros

    Great office culture and work/life balance, experienced & effective leadership, friendly and familial atmosphere, clear productivity expectations, fast-paced environment. An excellent place to work, overall.

    Cons

    Same as most large companies: too many layers of approval.

    Advice to Management

    Continue developing your talent + work toward stronger creative collaboration across departments/channels.


  2. "Great place to go to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital in Quincy, MA
    Former Employee - Digital in Quincy, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J. Jill Group full-time (More than a year)

    Pros

    Ability to focus on your job, work/life balance, good hours, clear direction

    Cons

    Little say, many layers, too many cooks in the kitchen, company culture is bland.

    Advice to Management

    Keep things up, you're heading in the right direction


  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J. Jill Group part-time (Less than a year)

    Pros

    Flexible, Caring, Fun, Great Customers

    Cons

    No cons at J.Jill at all


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "sales"

    Star Star Star Star Star
    Current Employee - Sales Associate in Bridgewater, NJ
    Current Employee - Sales Associate in Bridgewater, NJ

    I have been working at J. Jill Group part-time (Less than a year)

    Pros

    great team environment, great customers, great clothes, not too much stress if you like clients and selling

    Cons

    very focused on metrics that effect sales flow with customers, hours can be reduced when slow

    Advice to Management

    focus on sales and the rest of the metrics will fall into place


  6. Helpful (2)

    "Good on the outside, cracks on the inside..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Quincy, MA
    Former Employee - Anonymous Employee in Quincy, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at J. Jill Group full-time

    Pros

    It's a great brand with loyal customers. The clothes are designed here and there is a lot of creative talent. There are some loyal employees who have been here a long time and truly believe in the brand and product. Location is easy for the South Shore (not for the city) and office has decent views, and an outdoor deck. Free Keurig.

    Cons

    No room for advancement. People will leave and not be replaced for MONTHS, if at all- you will be expected to take on their work or shift jobs. Process is all over the place, depending on the mood of the executives- be ready to backtrack or completely scrap a project you work for weeks on. The review process to get things out the door is insane- so much micromanaging. They are known to relocate and turn around and fire people in months. Revolving door of freelancers. Pay is very below the market and each year you will get maybe a 1-2% raise, if you're lucky, while executives and managers get frequent bonuses. Big disconnect between execs and the people actually doing the work. A ton of interdepartmental tension- other departments will throw you under the bus in a heartbeat and you have to get written records of things (you will be asked to dig these up to cover your own department's butt, too). Some departments are favored and get special treatment. There is no company culture. Absolutely no incentive to stay here or feel valued as en employee. For great sales years, the company gives no bonuses to 'regular' employees- you get a cookie at the office christmas party (which doesn't even serve alcohol). You are judged for taking a lunch break or leaving on time. Toxic environment. Poor maternity leave policy- for a company filled with women, this is unacceptable.

    Advice to Management

    Make your employees feel valued. Give an incentive to be here- you are hemorrhaging talent. Make pay more competitive and give bonuses to everyone. Maybe plan an event or two to give some sense of a corporate culture. Serve alcohol at the christmas party.


  7. "Not Worth the Street"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Quincy, MA
    Former Employee - Executive Assistant in Quincy, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at J. Jill Group full-time (More than a year)

    Pros

    Not having to go into Boston for a good salary

    Cons

    Treated extremely poorly by almost all upper management


  8. "Not as advertised"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Retail Sales Associate in Pittsburgh, PA
    Former Employee - Retail Sales Associate in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at J. Jill Group part-time (Less than a year)

    Pros

    You don't have daily quotas to meet. Your job is to assist customers. Not a lot of sales goal pressure.

    Cons

    Only the store manager is full time. The assistants and key holder aren't well trained or treated well. I was always being called to come in on my day off but never had a schedule more than 4 -5 hours. Often only 3 hours. Rarely worked my scheduled hours. Manager only paid attention when she needed to cut hours. Assistants were not well trained.

    Advice to Management

    Communicate more with your employees. Pay attention to schedule requests. Stop being so pushy with customers. I shop other JJills and you always know who the manager is because she is the pushiest salesperson in the store. Don't try and check out with just one item!!!


  9. Helpful (3)

    "Run!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative in Quincy, MA
    Former Employee - Creative in Quincy, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at J. Jill Group full-time (Less than a year)

    Pros

    The clothing discount. If you enjoy shopping for your grandmother. Other than that, I'm required to keep typing for the 20 word minimum.

    Cons

    Management is awful. Lots of micro-managing. They claim in the interview that they trust their employees to do the work, but lower management doesn't know how to train or give proper direction so they micro-manage. This place does not care about their employees. On numerous snow days employees are REQUIRED to come in despite the fact that it's snowed four feet and the roads are dangerous.

    In terms of quality of work--this place is light years behind the interactive trends.

    Advice to Management

    Put people in management positions who actually know how to manage and get rid of the dead weight. Hire creative managers who know how to give direction. Start caring for your employees and give them the option to work from home when there is a blizzard. Or if your going to demand that people come in, at least pave the snow on the steep hill everyone is forced to drive up to enter the office.


  10. "Second assistant manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Wayne, NJ
    Former Employee - Anonymous Employee in Wayne, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at J. Jill Group part-time (More than 5 years)

    Pros

    Great product, generally nice people

    Cons

    Not a lot of full-time work, except for manager


  11. "BE-Wary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Walnut Creek, CA
    Former Employee - Sales Associate in Walnut Creek, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at J. Jill Group part-time (Less than a year)

    Pros

    The customers are generally nice and appreciate your help.

    Cons

    The assistant managers and key-holder are dishonest and will tell any lie to achieve their objectives, backing each other up, which means you have to constantly watch your back. The toxic environment is intolerable and there are far better places to work in retail.

    Advice to Management

    Firm disciplinary procedures need to be in place and followed to demonstrate that lying and abuse will not be tolerated in the work environment.


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