J Sainsbury Customer Service Assistant Reviews | Glassdoor

J Sainsbury Customer Service Assistant Reviews

Updated Oct 17, 2019

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3.5
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
53%
Approve of CEO
J Sainsbury CEO Mike Coupe
Mike Coupe
114 Ratings
  1. "Very accommodating for university students."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Assistant 
    Recommends
    Positive Outlook

    I worked at J Sainsbury

    Pros

    I work for Sainsbury's for 5 years while being a student at university. They were very accommodating to university students letting me come back to work during the university vacations saving hassle applying for other jobs every vacation. After I graduated from university they offered me a permanent contract which meant I had a job straight out of university. Colleagues were overall very nice and friendly. I had a... chance to be trained in the majority of different departments adding more variety to the job.

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    Cons

    Low pay and the flexible contract with varied shifts made planning ahead inconvenient. It is very hard to get a full time contract. The sick day policy is very harsh. The Cafe was very badly organised with customers sometimes waiting waiting 45+ for their food and complaining, having to stay over one hour after my shift was due to end because of closing down and this was due to poor management from the team leader... and managers.

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    Advice to Management

    Overall management was good when managers were approachable to colleagues and gave them credit if they were doing a good job. However, there were some managers who were always trying to only focus on the negatives on observations which can be demotivating which can form a negative mood with the colleague in front of the customers. It is good if both the positives and negatives can be fed back in the observation... feedback. Make sure all managers say hello to their work colleagues. The sick day policy needs reviewing. There were some work colleagues who have medical conditions and were receiving disciplinary action for having to take time off when they were ill. Or some work colleagues with the flu were coming in and spreading their viruses to colleagues and customers because they were too worried about receiving disciplinary action and this was concerning when germs were being spread at a place dealing with food.

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    J Sainsbury2016-09-17
  2. "Good for student work"

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    Former Employee - Customer Service Assistant in Haywards Heath, England

    I worked at J Sainsbury part-time for more than a year

    Pros

    Not too many hours working as a student

    Cons

    The work can get a little monotonous but that's the nature of the job rather than the employer

    J Sainsbury2019-10-17
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  4. "CSA"

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    Current Employee - Customer Service Assistant 

    I have been working at J Sainsbury part-time for more than 3 years

    Pros

    Over time easily available, especially if you work in the bigger store

    Cons

    Not really any cons for the company.

    J Sainsbury2019-10-14
  5. "ok part time job"

    StarStarStarStarStar
    Former Employee - Customer Service Assistant 

    I worked at J Sainsbury part-time

    Pros

    good hours plenty of overtime people are nice to work with

    Cons

    no social time treated like a school child

    J Sainsbury2019-10-16
  6. "Good in-between jov"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sainsbury's Customer Service Assistant in Melton Mowbray, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at J Sainsbury full-time for more than 5 years

    Pros

    Good base rate and over time

    Cons

    Late night and weekends Unpaid breaks

    J Sainsbury2019-10-15
  7. "Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Bristol, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at J Sainsbury part-time for less than a year

    Pros

    Good pay Nice co workers

    Cons

    Poor management in store Occasional pay inaccuracies

    J Sainsbury2019-09-24
  8. "Good"

    StarStarStarStarStar
    Current Employee - Customer Service Assistant 

    I have been working at J Sainsbury part-time

    Pros

    Friendly, good amount of holiday

    Cons

    Breaks are not long enough eg 20 mins for a 7 hour shift

    J Sainsbury2019-09-04
  9. "It’s great"

    StarStarStarStarStar
    Current Employee - Customer Service/Sales Assistant 

    I have been working at J Sainsbury part-time

    Pros

    Helping and meeting new people. Accommodate for your needs

    Cons

    Is only good for short term employment- part time with university

    J Sainsbury2019-09-17
  10. "Good experience had by all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service/Sales Assistant in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J Sainsbury part-time for more than 3 years

    Pros

    Easy friendly staff Good salary Good discount

    Cons

    New management structure is poor and doesn't reward hard work

    J Sainsbury2019-08-20
  11. "Very very very very very"

    StarStarStarStarStar
    Former Employee - Customer Service Assistant 

    I worked at J Sainsbury full-time

    Pros

    Good management across the board

    Cons

    Long working hours low pay

    J Sainsbury2019-08-13
Found 294 reviews