JAKKS Pacific Reviews | Glassdoor

JAKKS Pacific Reviews

Updated July 24, 2017
64 reviews

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2.9
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JAKKS Pacific President, Co-CEO, Secretary, and Director Stephen G. Berman
Stephen G. Berman
39 Ratings

64 Employee Reviews

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Pros
  • Fast paced and busy, if you like that (in 5 reviews)

  • Location is nice and some great people (in 5 reviews)

Cons
  • Upper management is all politics (in 13 reviews)

  • Long hours are expected, but not rewarded (in 9 reviews)

More Pros and Cons

  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at JAKKS Pacific full-time

    Pros

    It's a great atmosphere to work in (CSR department) , great products for the most part and you get good experience in costumer service.

    Cons

    - Very below industry pay rate. Especially for all of the hats you are expected to wear.
    - Almost impossible to get promoted.

    - Absolutely no training. It's sink or swim, and that's literally how managers will explain it to you. Especially with very specialized projects... you will feel totally lost and uncomfortable with.

    Advice to Management

    Invest in your employees, especially the ones who put forth the effort to learn and take on more.


  2. "Negative environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at JAKKS Pacific full-time

    Pros

    Great Marketing Teams and company benefits.

    Cons

    Very negative and volatile sales environment and leadership.

  3. Helpful (1)

    "Love/Hate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design in Santa Monica, CA
    Former Employee - Design in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JAKKS Pacific (More than 3 years)

    Pros

    - Exciting toy brands and projects
    - Creative environment
    - Free k-cup coffee and updated office building
    - A lot of places within walking distance including a park and many restaurants/food trucks
    - For the most part, friendly supportive team
    - HR organizes some fun events (ex: Jakks summer olympics, health fairs, group walks...)
    - Some opportunity for traveling
    - Fast paced and busy, if you like that
    - Have your work featured in stores like Target, Walmart, Toys R Us...
    - Involvement in meetings and product brainstorms
    - Fun holiday parties
    - A good place to start your career, but not to stay long term
    - Certain people have insider scoop or sneak peeks on upcoming movies, tv and toys

    Cons

    - Very below industry pay rate. Especially for all of the hats you are expected to wear and all of the unpaid overtime
    - Almost impossible to get promoted. Seems people only get and offer of promotion if they say they are leaving
    - Absolutely no training. It's sink or swim, and that's literally how managers will explain it to you. Especially with very specialized projects... you will feel totally lost and uncomfortable with.
    - Designers are expected to physically build their showroom designs. While some of this can be fun, there is a fine line of when you ask too much from one group of people. The design teams are so exceptionally talented and over worked here. They really run the show. Designers should only be creating the design and directing it. Not working with power tools and doing tasks they don't feel comfortable with or even meet their job requirements. It's simply too much. Designers are expected to preform their regular duties during these busy showroom building times and it's unrealistic. It clearly doesn't work, but management ignores it.
    - No reviews or opportunities to talk about your future career path
    - Poor management with a negative outlook. Most days I never even knew if my boss would show up to work. Everything had to get approved by the boss, so it held everything up and would make deadlines very tight and stressful
    - Long, grueling hours. There are several months a year where designers are required to create toy fairs. I regularly worked until 10-11pm... I even had a few late nights that went well beyond the midnight hour! When you work late, they will wait until 8-9pm before they consider buying you a pizza. Your schedule will be so unpredictable, that you will never be able to make plans. It's ALL about work. Nobody on my team had a family with children... not many people are married even. It's not a flexible schedule, absolutely no balance.
    - Hardly any vacation/sick time
    - Extremely disorganized, lack of communication. I would have people from other teams come straight to me with something that was due in the next few hours and that was expected on a regular basis.
    - High turn over rates and layoffs, that largely effected team productivity and morale

    Advice to Management

    -Create a healthier culture. Especially as a toy company, be more family friendly. Provide free snacks and drinks, not just k-cup coffee. You have large teams staying at all hours... help them out! Don't make them pay to use the kitchen. Take better care of everyone.
    -Take a closer look at your management. There were several managers there that I wondered how they even got to that level. They didn't do much or even show up often. I noticed a few managers ran their teams by fear and panic. Managers should be calm and well aware... strong leaders! People beneath them were pulling ALL of the weight and getting paid close to nothing for it. This company has a lot of potential to be a dream job, but poor management is destroying it.
    - Have regular reviews with your employees and learn how to communicate better. There is a lot of negativity and unhappiness... this is largely due to the lack of communication. People like to know where their careers are going and feel heard. Nobody should have to beg for what they deserve. This is a specialized industry, it's hard to replace good employees. Promote people to keep them!
    - Recognize talent and don't tell someone they are too "green" to become something they want to be. Support your employees' goals and aspirations. Don't build walls and hold them down to a level they can never surpass.
    - Hire project managers, we really need this work filtered and organized! This would take a huge burden off your creatives and allow them to be more creative!
    - See where people are over worked and help your team so they can be more productive without staying at all hours of the night. That shouldn't be acceptable or normal. You should respect your employees time and personal lives.
    - Hire a company to build showroom designs, or creative a team that is specialized to do it internally. People really need to own their own individual tasks so you can produce at a higher level as a whole. Don't cram too many tasks onto any one role.
    - Don't make promises you can't keep.


  4. "Upbeat environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    It just felt like you were working with family.

    Cons

    The industry as a whole is pretty fast paced. Not really a bad thing.


  5. "Good Place to Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer in Santa Monica, CA
    Former Employee - Designer in Santa Monica, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at JAKKS Pacific full-time (More than 3 years)

    Pros

    -Get to work on some pretty big and well known brands.

    -Friendly coworkers.

    -You might get a big say in developing the product and/or packaging. If marketing wants your opinion, they will listen.

    -It's a good place to get your feet on the ground and get some work experience. Not really good for long term, or if you want to advance your career.

    -People will always look out for you if you need to stay late, and ask if you need help.

    Cons

    -Working weekends and long hours of the week during Toy Fair. Toy Fair is by far the most brutal thing you will go through. Not only do the higher-ups/executives expect you to work on a company holiday (i.e. Labor Day), they'll make ludicrous changes that will take days to complete. You also have to keep doing your regular work on top of Toy Fair.

    -If you are in the Creative Service department, you will be doing a lot of physical labor during Toy Fair. You will have help, which is nice, but that doesn't always happen.

    -The pay could be a lot better considering how much work they expect you to do.

    -Very hard to move up, even if you are doing a good job. I was there for almost three years, and was still considered only a Jr. level. They tend to only promote people if they think you are going to leave them.

    Advice to Management

    -Keep Toy Fair much, much simpler. It's way too expensive for what it is, and it makes your employees unhappy putting it together.

    -Appreciate your employees more. Don't just say "You're doing a good job". Promote them, give them a substantial bonus, or a reasonable pay raise.


  6. "Room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JAKKS Pacific full-time (More than a year)

    Pros

    Gain career skills and experience

    Cons

    Favoritism and divisiveness. Some groups do not work together as a team, making jobs inefficient and cumbersome.

    Advice to Management

    Start with some basic supervisory/motivational classes for managers. Find structural ways to be more efficient that does not involve squeezing more out of lower level employees.


  7. "Good place to start a career in toys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design in Santa Monica, CA
    Former Employee - Design in Santa Monica, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JAKKS Pacific full-time (More than 3 years)

    Pros

    You will get a lot of experience working with difficult projects which will give some essential skills in project management and cost reduction.

    Cons

    They tend to rule the company with fear. Even when you do late nights you are still expected to be in the office by 8:30 am. Also there is a consistent amount of layoffs, which yields a lot of turnover.

    Advice to Management

    Get to know your employees, and value their work especially when under stressful / unrealistic deadlines.

  8. "Jakks Pacific"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Coordinator in Santa Monica, CA
    Current Employee - Marketing Coordinator in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JAKKS Pacific full-time (Less than a year)

    Pros

    Learn quickly. Fast Paced. Good community

    Cons

    unorganized. Hard to move up

    Advice to Management

    Do more to keep your employees happy


  9. "Gain the Experience, then leave."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at JAKKS Pacific full-time

    Pros

    - You meet *some* great and talented people in the industry working here.
    - New offices are at least now in Santa Monica and not in the middle of nowhere because the CEO lived down the street
    - Good place to learn if you're just out of college and getting started

    Cons

    - You have not so great and untalented people (Executives mainly) working here who base decisions on if they like you or if it will make them look good
    - Boys club mentality. If you're in it, you're golden. If not, don't bother staying long, keep looking for something better because it's out there.
    - You will never move up. You will have to be fired/laid off/quit before you can ever get a promotion (higher title/more money)

    Advice to Management

    Get rid of dead weight (your executives) who are not helping the company grow. It's 2017, it's like you're still in 1999. Recognize your talent and keep them happy. Learn to take risks in this saturated industry. People take the job at the company to be a part of something great and help the company grow. You're only hurting the company and losing talent to companies that are doing better than you.


  10. Helpful (3)

    "Can't keep employees long enough..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at JAKKS Pacific full-time

    Pros

    Free coffee... that's about it.

    Cons

    If you don't stay late (unpaid) every night your considered a slacker and will be eliminated. Management seems to not know what's going on in their own group which adds to the confusion.


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