JHM Hotels Reviews | Glassdoor

JHM Hotels Reviews

Updated August 17, 2017
41 reviews

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3.5
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41 Employee Reviews

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  1. "Front Office Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Supervisor in Greenville, SC
    Current Employee - Front Office Supervisor in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JHM Hotels full-time (More than 5 years)

    Pros

    JHM is a really good Management Company to work for. I started with the company 5 1/2 years ago as a reservations specialist, when the call center closed I was able to advance to a JHM property with the help of Human Resource through JHM. Starting with Marriott Greenville was a great opportunity for me, I started off as a front desk agent and with the great training and support from managers and co workers I was able to advance to front office supervisor. With the career advancements I've made with the company it has given me hope that i can hospitality into a career and be able to do something I love to do. Thank you JHM for allowing me to perform and do something I love to do and that's to take care of every guest that came to our property.

    Cons

    There is not a lot of training between the departments. Benefits are kind of expensive.

    Advice to Management

    Management is great.

    JHM Hotels Response

    Jun 23, 2017 – Vice President, Human Resources

    Thank you for sharing your story! Our company is proud at the growth of so many associates. Your comments about benefits are also appreciated as we continue to improve in all areas that make our... More


  2. "Some Good Old Boys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hotel Manager in Easley, SC
    Former Employee - Hotel Manager in Easley, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JHM Hotels full-time (More than 5 years)

    Pros

    Suresh Mathur Thank You! Giving me the opportunity! PS Randy and I were KIDDING when I agreed with him! I did not take offence in any manor!

    Cons

    Greenville Area=Good Old Boys Club

    Advice to Management

    Everybody needs audited, even the AUDITOR themselves!

  3. "Chief engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JHM Hotels full-time (Less than a year)

    Pros

    Not a place for future prospects

    Cons

    Not fair to employees, recist policies, prefer Caucasian on higher levels

    Advice to Management

    Non

    JHM Hotels Response

    Aug 21, 2017 – Vice President, Human Resources

    Thank you for sharing your experience with JHM Hotels. It is always unfortunate when we cannot meet the timeline for each individual's desire for career growth, but we are excited that our company... More


  4. "Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at JHM Hotels full-time

    Pros

    Just do not do it

    Cons

    "RUN" from the Greenville Marriott! Multi level issues. Unprofessional & untrained HR, low pay. You get what you pay for and a lot of the associates reflect that.

    Advice to Management

    Make sure you are hiring HR professionals that know their role is actually HR.

    JHM Hotels Response

    Aug 8, 2017 – Vice President, Human Resources

    Thank you for your feedback. I understand that not all experiences are positive and hope that you were able to be honest with your leadership prior to leaving. While our associate surveys... More


  5. "Raise scale needs improvement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Manager in College Park, GA
    Current Employee - Front Office Manager in College Park, GA
    Neutral Outlook
    Approves of CEO

    I have been working at JHM Hotels full-time (More than a year)

    Pros

    If you work at one of their top hotels then you will probably get bonuses and awards. If you work at one of the top hotels you also will be more eligible for upgraded facilities and actual maintenance of your property.

    Cons

    Health insurance isn't that great. Raise scale is a measly 1-3%. Overall unconcerned about employees, more concerned about making money. Salaried employees are expected to work 10 hours per day.

    Advice to Management

    Remember when you were the little person?

    JHM Hotels Response

    Jun 23, 2017 – Vice President, Human Resources

    Thank you for taking time to provide insight into your work environment, and I do hope that you felt comfortable bringing these items to light in the recent Associate Opinion Survey so that they... More


  6. Helpful (3)

    "Lose Great Employees to Bullying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting in Greenville, SC
    Current Employee - Accounting in Greenville, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at JHM Hotels full-time (Less than a year)

    Pros

    The location is central to Greenville. The hours are decent, not much overtime required.

    Cons

    If you work in the accounting dept of JHM Hotels (resource center) you will be bullied by bosses and some co-workers. We lost a great employee this week because she was tired of being bullied and decided to walk away. It is really sad to see this sort of mistreatment of our employees and know that our HR dept is aware of it and chooses to do nothing to correct the situation. This is also a good reminder of why bosses should not be allowed to hire "friends" into subordinate positions, the friends tend to take advantage of the relationship to walk over their co-workers at every opportunity.

    Advice to Management

    When an employee comes to you to have a conversation about being mistreated, do something about it before it gets out of hand instead of letting it fester.

    JHM Hotels Response

    May 5, 2017 – Vice President, Human Resources

    First, I want to Thank you for sharing this. The situation you describe is certainly not part of our culture, and not what any associate should be expected to endure as part of our family. I... More


  7. "JHM is a Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Manager in Orlando, FL
    Former Employee - Senior Sales Manager in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JHM Hotels full-time (Less than a year)

    Pros

    The associates and leaders that I worked with are some of the most genuine people that I've ever encountered in this business. Everyone truly cares about each other, both professionally and personally. Even after being gone from the company for almost a year due to spousal relocation, I'm still receiving support from the JHM family as I progress in my career.

    Cons

    Sometimes all of the reporting required feels like it gets in the way of completing the "real work".

    Advice to Management

    Please open a few more full-service hotels in Atlanta :).

    JHM Hotels Response

    May 5, 2017 – Vice President, Human Resources

    Thank you so much for the feedback , each and every thought on improving our environment is appreciated!

  8. "A driven and shrewd company that likes to make decisions based on ROI analysis."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales and Marketing in Atlanta, GA
    Current Employee - Director of Sales and Marketing in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JHM Hotels full-time (More than 5 years)

    Pros

    Family owned and operated. Good credit. Reinvests in the product.

    Cons

    Inefficient processes and systems. Lack of procedural manuals and mentor training. Below average wages and salaries. Lack of diversity.

    Advice to Management

    Streamline processes.

    JHM Hotels Response

    May 5, 2017 – Vice President, Human Resources

    Feedback and advice from our long term associates is vital to our growth, I hope you continue to share best practices with your leadership and the Resource Center on how we can keep striving forward!


  9. "Very Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JHM Hotels full-time (More than 3 years)

    Pros

    JHM had numerous GM's with 10+ years of tenure. I can't say enough about the teamwork, mentoring and encouragement the VP of Operations provided. It was refreshing to see that a company believed in you enough even when times were tough.

    Cons

    Salary was industry average however bonus potential was excellent.

    Advice to Management

    Keep doing what you're doing.


  10. "Front desk agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at JHM Hotels full-time

    Pros

    Cheap rooms, some of the people are great

    Cons

    Hard to move up, they sell hotels often leaving people in limbo


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