JHM Hotels Reviews | Glassdoor

JHM Hotels Reviews

Updated June 19, 2017
24 reviews

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3.8
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24 Employee Reviews

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  1. "Front Office Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Supervisor in Greenville, SC
    Current Employee - Front Office Supervisor in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JHM Hotels full-time (More than 5 years)

    Pros

    JHM is a really good Management Company to work for. I started with the company 5 1/2 years ago as a reservations specialist, when the call center closed I was able to advance to a JHM property with the help of Human Resource through JHM. Starting with Marriott Greenville was a great opportunity for me, I started off as a front desk agent and with the great training and support from managers and co workers I was able to advance to front office supervisor. With the career advancements I've made with the company it has given me hope that i can hospitality into a career and be able to do something I love to do. Thank you JHM for allowing me to perform and do something I love to do and that's to take care of every guest that came to our property.

    Cons

    There is not a lot of training between the departments. Benefits are kind of expensive.

    Advice to Management

    Management is great.

    JHM Hotels Response

    Jun 23, 2017 – Vice President, Human Resources

    Thank you for sharing your story! Our company is proud at the growth of so many associates. Your comments about benefits are also appreciated as we continue to improve in all areas that make our... More


  2. "Raise scale needs improvement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Manager in College Park, GA
    Current Employee - Front Office Manager in College Park, GA
    Neutral Outlook
    Approves of CEO

    I have been working at JHM Hotels full-time (More than a year)

    Pros

    If you work at one of their top hotels then you will probably get bonuses and awards. If you work at one of the top hotels you also will be more eligible for upgraded facilities and actual maintenance of your property.

    Cons

    Health insurance isn't that great. Raise scale is a measly 1-3%. Overall unconcerned about employees, more concerned about making money. Salaried employees are expected to work 10 hours per day.

    Advice to Management

    Remember when you were the little person?

    JHM Hotels Response

    Jun 23, 2017 – Vice President, Human Resources

    Thank you for taking time to provide insight into your work environment, and I do hope that you felt comfortable bringing these items to light in the recent Associate Opinion Survey so that they... More

  3. Helpful (1)

    "Lose Great Employees to Bullying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting in Greenville, SC
    Current Employee - Accounting in Greenville, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at JHM Hotels full-time (Less than a year)

    Pros

    The location is central to Greenville. The hours are decent, not much overtime required.

    Cons

    If you work in the accounting dept of JHM Hotels (resource center) you will be bullied by bosses and some co-workers. We lost a great employee this week because she was tired of being bullied and decided to walk away. It is really sad to see this sort of mistreatment of our employees and know that our HR dept is aware of it and chooses to do nothing to correct the situation. This is also a good reminder of why bosses should not be allowed to hire "friends" into subordinate positions, the friends tend to take advantage of the relationship to walk over their co-workers at every opportunity.

    Advice to Management

    When an employee comes to you to have a conversation about being mistreated, do something about it before it gets out of hand instead of letting it fester.

    JHM Hotels Response

    May 5, 2017 – Vice President, Human Resources

    First, I want to Thank you for sharing this. The situation you describe is certainly not part of our culture, and not what any associate should be expected to endure as part of our family. I... More


  4. "A driven and shrewd company that likes to make decisions based on ROI analysis."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales and Marketing in Atlanta, GA
    Current Employee - Director of Sales and Marketing in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JHM Hotels full-time (More than 5 years)

    Pros

    Family owned and operated. Good credit. Reinvests in the product.

    Cons

    Inefficient processes and systems. Lack of procedural manuals and mentor training. Below average wages and salaries. Lack of diversity.

    Advice to Management

    Streamline processes.

    JHM Hotels Response

    May 5, 2017 – Vice President, Human Resources

    Feedback and advice from our long term associates is vital to our growth, I hope you continue to share best practices with your leadership and the Resource Center on how we can keep striving forward!


  5. "Front desk agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at JHM Hotels full-time

    Pros

    Cheap rooms, some of the people are great

    Cons

    Hard to move up, they sell hotels often leaving people in limbo


  6. "Great Starting point."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at JHM Hotels full-time

    Pros

    Great company, you see the owners often.

    Cons

    The owners have nothing to do with my review but the management of the hotel is poor. It is not a team and people talk quite often about each other. Worst GM I have ever worked for.

    Advice to Management

    Fire the GM and get a new management team.

    JHM Hotels Response

    Jul 29, 2016 – Vice President, Human Resources

    Thank you for your feedback, I am sorry to hear that you feel there is a lapse in leadership at your hotel. I would be interested in learning more about your situation and invite you to use our JHM... More


  7. "Confort and satisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    For me Very Professional

    Cons

    For me there is no disadvantage

    JHM Hotels Response

    Jul 29, 2016 – Vice President, Human Resources

    Thank you for taking a few moments to provide comments on your experience, it is greatly appreciated!

  8. "Guest Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in North Charleston, SC
    Current Employee - Guest Service Representative in North Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JHM Hotels (Less than a year)

    Pros

    I enjoy working at a JHM Hotels.

    Cons

    None. I love working at a JHM Hotel.

    Advice to Management

    Keep up the good work training your employees the correct way,

    JHM Hotels Response

    Apr 6, 2016 – Vice President, Human Resources

    Thank you, we are so very excited to have you as part of the North Charleston Family! Feedback is always important, especially when a property is going through a makeover as big as yours! Being... More


  9. "Wonderful family, company, and great for growth."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JHM Hotels full-time (More than 5 years)

    Pros

    Growth opportunities and professional development

    Cons

    Pay could be better and more modern approach for work. (Casual dress, half Fridays, etc.)

    JHM Hotels Response

    Apr 6, 2016 – Vice President, Human Resources

    I appreciate your comments. Keeping current with the needs of a changing workforce is at the top of our list and knowing what is important to our team is key for positive changes. Thanks for your... More


  10. Helpful (1)

    "Speaking my mind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexibility of my schedule and the team members I work with

    Cons

    NO, or very little individual recognition other than occasional "thank you". PM shifts not treated same as AM shifts (special events/meals/etc)

    Food quality for associates differs greatly from AM to PM... why pay same amount if not eating same quality??????

    Advice to Management

    Create a rewards system that ALL employees can attain on a more regular basis, not just annual bonus.... or best of best.... most rewards i've seen are based on who you know, not what you do, and PM staff aren't recognized equally by management since they aren't here in the evenings.

    JHM Hotels Response

    May 17, 2016 – Vice President, Human Resources

    Thank you for taking time and providing information about your work environment. Your concerns are important and I invite you to contact me directly so that a discussion can be had at your hotel to... More


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