JLL Reviews in New York, NY | Glassdoor

JLL New York Reviews

Updated June 18, 2017
53 reviews

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New York, NY

2.9
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JLL President & CEO Christian Ulbrich
Christian Ulbrich
5 Ratings

53 Employee Reviews

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Pros
Cons
  • work life balance can be handled better (in 84 reviews)

  • Long hours and lots of fieldwork (can be a good or a bad thing, depending) (in 41 reviews)

More Pros and Cons

  1. "Tenant Services Coordinator"

    Star Star Star Star Star
    Current Employee - Tenant Services Coordinator in New York, NY
    Current Employee - Tenant Services Coordinator in New York, NY

    I have been working at JLL full-time (Less than a year)

    Pros

    Good company, good benefits, good step in the door

    Cons

    Bad management, not a lot of direction, sink or float culture


  2. Helpful (1)

    "Solid company"

    Star Star Star Star Star
    Current Employee - Facilities Coordinator in New York, NY
    Current Employee - Facilities Coordinator in New York, NY
    Approves of CEO

    I have been working at JLL full-time

    Pros

    wide variety of career paths

    Cons

    lack of training on the job

  3. Helpful (1)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in New York, NY
    Former Employee - Supervisor in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at JLL full-time (More than a year)

    Pros

    Pay was OK; benefits were fine

    Cons

    Human Resources dept. doesn't exist; only on paper. Don't expect any assistance if you call them. Numerous confrontations between Senior Account Management and Line Management. Better off with a Union position. Senior Account Management uses threats and intimidation as their main tactics.

    Grade score for this company is really about 2-2.5. Vice Presidents intentionally inflate the score (salaries above 200k) . Other assessments are intentionally fabricated by college summer kids.

    Advice to Management

    Practice what you preach. Senior leadership saying ethics and integrity matter means nothing if Senior Account Managers don't practice it .


  4. "Capital Markets Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in New York, NY
    Current Employee - Analyst in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at JLL full-time (More than 5 years)

    Pros

    JLL is an unethical company with many pitfalls but if you are starting out in your career you have lots of opportunities and access to resources. Exposure to some of the largest projects in your field and a great springboard.

    Cons

    Navigating difficult personalities and JLL corporate tends to take sides with higher income producing brokers even if the action is unethical. Lots of bureaucratic decisions so learn how to play the game.

    Advice to Management

    Create an environment that aligns with today's workforce and begin to support your employees not only the income producing brokers that are favored. Additionally, learn to value your employees, pay them market salaries and pick employees who are fit to be managers. Lots of colleagues have left the company because they felt like their careers were stagnant.


  5. Helpful (10)

    "Vice President - PDS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President, Associate Director in New York, NY
    Current Employee - Vice President, Associate Director in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at JLL full-time (More than 5 years)

    Pros

    The company has many resources available to it's employees. In theory, this is a full service real estate firm and the options for career advancement and movement to different roles within the industry should be relatively easy and encouraged. The overall company says they welcome employees to show interest in other roles within the firm. This would in turn, make for a stronger, well rounded real estate professional.

    Cons

    Company is run like a government. Promotions do not include pay raises. The tier you are in (APM, PM, SPM, VP, SVP, etc...) has a cap on your earnings within that tier similar to government tiers.
    If you are hired at a below market rate, you will never regain your wages with promotions or hard work. JLL limits the % increase employees are allowed each year regardless of performance. The only way you can get beyond that is to threaten to quit.
    Employees that are considered top talent, do not always make the most money. It's a fine line between being labeled a "complainer" and fighting for pay increases.
    JLL pays BELOW market rate for talent. It's known within the industry that they "churn and burn". This is not false. This is exactly what they do. I've personally sat in HR meetings, where HR has told upper management that if an employees is disappointed in a bad review (that they do not deserve, more on that in a moment) they can leave. JLL will find someone else.
    Reviews: JLL reviews employees on a point system 1-5. Nobody ever gets 5's. They also force managers to rate employees low. Again, I've seen emails from HR stating that employees were rated to high and all must be lowered. This is relevant and important because if you have under a certain number you cannot be promoted. You also cannot be promoted out of a role in less than 2 years. Even if review falls on your 1 year 11 month anniversary. You will need to wait until next year. The system is set up to make employees feel like they should do more and work harder. I've also personally seen people worked to the point of near break downs due to long hours and lack of acknowledgement of staff shortage from upper management. (This is how they keep profits up, work employees to 120% to 220% capacity and pay them as one under market employee). In other words, an employee is dedicated to client accounts for a total well beyond 100%. Example: Client #1, 20%, Client #2 60%, Client #3 40%

    Advice to Management

    Pay your employees market rate. Turnover is extremely high in PDS because employees do not look at JLL as a career company. They look at it as a stepping stone. Work hard, tolerate sacrificing your life for a few years, and you can have JLL on your resume.
     Employees will not stay at a company that overworks them and under pays them. If you treated employees like assets that are being developed you would understand the extra $20k you are providing them pays off in the long run. It gives you a well rounded, happy, career employee that understands your processes and cares about company growth and success. High turnover impacts every employee on the team. Bonus time is mass exiting time of the year and all the work those employees had on their plates have to be handed over to other employees that are already stretched too thin until new employees are hired and trained. That process can take months. Burning your loyal employees out further, pulling them away more from their families and putting them in more stressful environments because of unhappy clients.


  6. Helpful (2)

    "If it sounds too good to be true !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at JLL full-time (More than 3 years)

    Pros

    Good local staff, Benefits,

    Cons

    Less than forthcoming to local staffing and the client , poor Regional Management, huge admin / overhead cost to the client. Results, local JLL staffing bear the brunt of JLL corporate mismanagement and poor due diligence.

    Advice to Management

    None as long as profits continue to outweigh principals.


  7. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in New York, NY
    Former Intern - Anonymous Intern in New York, NY
    Recommends
    Approves of CEO

    I worked at JLL as an intern (Less than a year)

    Pros

    Encouraging and hands on. Great experience.

    Cons

    A lot of grunt work. Didn't get experience in other departments.

  8. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY

    I worked at JLL full-time (More than a year)

    Pros

    Quality people and management, strong brand

    Cons

    Would like to see the firm adopt a more technical approach

    Advice to Management

    ...


  9. "Marketing and events intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JLL (Less than a year)

    Pros

    As an intern, I was treated like a full time employee. I was given many tasks throughout each work day and my supervisor was willing and patient to answer any of my questions. I loved my coworkers very easy going work environment yet productive.

    Cons

    Not every office location is given the same amount of attention I guess because the company is so large and has so many locations.

    Advice to Management

    Keep up the good work


  10. "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in New York, NY
    Former Employee - Software Engineer in New York, NY
    Doesn't Recommend

    I worked at JLL full-time (Less than a year)

    Pros

    Remote office allows good balance of personal and professional life as well as flexible schedule. Lots of control over projects, good benefits program.

    Cons

    Bad team structure, most program managers were more concerned with moving up in the company and not so much the product being built. Little direction on how to develop a great product. Pay is insanely low. Trying to build a technolology/software driven product while paying developers around 25% below market is a losing formula.

    Advice to Management

    Value developers more. Be aware of the market. Try to be less negative when comparing your own product to that of competition. Focus more on how to get the product where it has to be and less on declaring that the product has to be somewhere.


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