JLL Reviews | Glassdoor

JLL Reviews

Updated June 18, 2017
164 reviews

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JLL President & CEO Christian Ulbrich
Christian Ulbrich
9 Ratings

164 Employee Reviews

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Pros
Cons
  • Work life balance can be a struggle (in 83 reviews)

  • Working in the professional services arm led to long hours (in 40 reviews)

More Pros and Cons

  1. Helpful (1)

    "Assistant Facilities Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Facilities Manager in Miami, FL
    Former Employee - Assistant Facilities Manager in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JLL full-time (More than 5 years)

    Pros

    Home Office
    Opportunities for advancement
    Good Benefits

    Cons

    Your employment experience will vary widely depending on the talent and competence of your managers.


  2. Helpful (10)

    "Vice President - PDS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President, Associate Director in New York, NY
    Current Employee - Vice President, Associate Director in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at JLL full-time (More than 5 years)

    Pros

    The company has many resources available to it's employees. In theory, this is a full service real estate firm and the options for career advancement and movement to different roles within the industry should be relatively easy and encouraged. The overall company says they welcome employees to show interest in other roles within the firm. This would in turn, make for a stronger, well rounded real estate professional.

    Cons

    Company is run like a government. Promotions do not include pay raises. The tier you are in (APM, PM, SPM, VP, SVP, etc...) has a cap on your earnings within that tier similar to government tiers.
    If you are hired at a below market rate, you will never regain your wages with promotions or hard work. JLL limits the % increase employees are allowed each year regardless of performance. The only way you can get beyond that is to threaten to quit.
    Employees that are considered top talent, do not always make the most money. It's a fine line between being labeled a "complainer" and fighting for pay increases.
    JLL pays BELOW market rate for talent. It's known within the industry that they "churn and burn". This is not false. This is exactly what they do. I've personally sat in HR meetings, where HR has told upper management that if an employees is disappointed in a bad review (that they do not deserve, more on that in a moment) they can leave. JLL will find someone else.
    Reviews: JLL reviews employees on a point system 1-5. Nobody ever gets 5's. They also force managers to rate employees low. Again, I've seen emails from HR stating that employees were rated to high and all must be lowered. This is relevant and important because if you have under a certain number you cannot be promoted. You also cannot be promoted out of a role in less than 2 years. Even if review falls on your 1 year 11 month anniversary. You will need to wait until next year. The system is set up to make employees feel like they should do more and work harder. I've also personally seen people worked to the point of near break downs due to long hours and lack of acknowledgement of staff shortage from upper management. (This is how they keep profits up, work employees to 120% to 220% capacity and pay them as one under market employee). In other words, an employee is dedicated to client accounts for a total well beyond 100%. Example: Client #1, 20%, Client #2 60%, Client #3 40%

    Advice to Management

    Pay your employees market rate. Turnover is extremely high in PDS because employees do not look at JLL as a career company. They look at it as a stepping stone. Work hard, tolerate sacrificing your life for a few years, and you can have JLL on your resume.
     Employees will not stay at a company that overworks them and under pays them. If you treated employees like assets that are being developed you would understand the extra $20k you are providing them pays off in the long run. It gives you a well rounded, happy, career employee that understands your processes and cares about company growth and success. High turnover impacts every employee on the team. Bonus time is mass exiting time of the year and all the work those employees had on their plates have to be handed over to other employees that are already stretched too thin until new employees are hired and trained. That process can take months. Burning your loyal employees out further, pulling them away more from their families and putting them in more stressful environments because of unhappy clients.


  3. Helpful (4)

    "They talk the talk but the reality is very different."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Chicago, IL
    Former Employee - Marketing in Chicago, IL
    Positive Outlook
    Approves of CEO

    I worked at JLL full-time (Less than a year)

    Pros

    - Salary and benefits package are competitive with competitor offerings
    - Subsidised coffee - needed as otherwise your entire salary will go to Pret/Starbucks!
    - Some talented people with good experience
    - Some well-designed offices or at least floors, thanks to Tetris.

    Cons

    - Many log-term employees are resistant to change and have negative attitudes towards the company and it's current direction
    - Managers provide little to no support or appreciation
    - Long hours and 'bums on chairs' culture
    - Senior management within marketing do not communicate downwards
    - Country, regional and global approach is not aligned
    - Silo's everywhere
    - Lip service to values and culture, but in reality this is lacking. It is all about the bottom line and everything else is for show
    - Until recently, almost impossible to find a desk to sit at due to inadequate hot dealing policy - ridiculous for a company that provides office design services to clients. This leads to unhappy, unhealthy, undervalued and unproductive staff.

    Advice to Management

    - Learn to live your values and be part of your culture, don't just say it, do it. Bring about change and make people feel valued.
    - Focus on your people and not your bottom line.
    - Visit gender equality, does this exist at JLL?


  4. Helpful (3)

    "lots of disconnected cogs, lost entrepreneurial spirit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managing Director in Los Angeles, CA
    Former Employee - Managing Director in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at JLL full-time (More than 10 years)

    Pros

    Established company name
    Recognized brand
    Some very talented people
    Global reach

    Cons

    Human Resources Department does not answer to the business and is an insular sorority that is self serving and ineffective: recruiting and talent development is lacking and left to the individual managers, Leadership and HR is a clique and they give the "Champion of Excellence Award" to each other rather than many more deserving people, experienced practitioners and subject matter experts are not valued unless they bring in significant additional revenue.
    Experienced talent in sales, operations and management is being culled as "Fit to Grow" to restore margins and talent is leaving on their own, expect another 200-500 employees from Corporate Services leaving in the 2017 March-September time frame. The network leaving will recruit others to come along because the JLL brand is getting dull.
    Big effort to "band" employees and put them into role and comp boxes has backfired and the entrepreneurial spirit has been sucked out of individual roles. This has been exacerbated by standards and restrictive "boxing in" of roles, responsibilities and compensation.
    Lots of lip service to "performance management" - works on accounts, dos not work at the platform level.
    Leadership chasm developing from service line leadership and rank and file. With 60,000 employees, it has proven to be difficult to connect with the employees and the senior directors have moved away from truly connecting with those who do the work.


  5. "Just a cog in the wheel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAD/CAFM Administrator in Portland, OR
    Former Employee - CAD/CAFM Administrator in Portland, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at JLL full-time (More than a year)

    Pros

    The pay rate is good.

    Cons

    Very Corporate in their approach to everything.


  6. Helpful (3)

    "Company going wrong way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Facilities Manager in Houston, TX
    Current Employee - Senior Facilities Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at JLL full-time (More than 8 years)

    Pros

    Benefits are good and salary can be competitive, depending on location and if IFM or real estate along with qty of directors and VP's sitting at the top

    Cons

    HR is antiquated and not setup to help employees, especially 'seasoned' employees.
    JLL is too worried about CBRE and Cushman Wakefield and not about its own employees. Mantra of being more 'ethical' without paying attention to the meaning behind the word.
    Watch out for younger VP's & Directors trying to bring in their 'fellow coworkers' and hinting around to holder 'more expirenced' and 'seasoned' workers that maybe they should move on.

    Advice to Management

    Remember who built the relationships and respect your older managers


  7. "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Chicago, IL
    Current Employee - Senior Project Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at JLL (More than 5 years)

    Pros

    Work life balance to work remotely.

    Cons

    Not progressive or a leader in technology

    Advice to Management

    Establish a PMO methodology to follow and invest in talent.


  8. Helpful (2)

    "my experience was different than all of these good ones"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Washington, DC
    Former Employee - General Manager in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JLL full-time (More than a year)

    Pros

    really liked my manager, very supportive, continuing education, encouragement, would like to have stayed but company didn't win the account.

    Cons

    Manager selected me for employment anticipating the retirement of someone else. This problem may be just in NE coastal??-The women apparently do not like women younger, eager, ready to do a great job . This has been my only experience with this kind of thing.

    Advice to Management

    Be mindful of cliques at your company and protect your newbies, that manager really needed my help but did not want to face the wrath of those underlings. Culture and values must be fair to all, not just feed back what you want them to say.


  9. Helpful (2)

    "Good place to work if that is the company culture you are seeking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Space Planner in San Antonio, TX
    Former Employee - Space Planner in San Antonio, TX

    I worked at JLL full-time (More than a year)

    Pros

    - Lots of opportunities to learn new information if there was something you did not know how to do.

    Cons

    - I think this really depends on which location you are working at. But at mine, there was so many different processes to go through to accomplish anything that it seemed like a waste of time and resources.
    - Although there were several people on my team, everyone had a totally different amount of work to do. Some people had no current projects while others had way too many to handle.
    - Although we were told in the interview process that we were expected to come in on the weekends to supervise projects, only one or two people from my team actually made the effort and I don't think that was really fair.

    Advice to Management

    - Space out the projects for the employees more evenly.
    - Make employees more accountable for the work they should be supervising.


  10. Helpful (2)

    "Meat Grinder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Facilities Manager in Palo Alto, CA
    Current Employee - Senior Facilities Manager in Palo Alto, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at JLL full-time (Less than a year)

    Pros

    Once hired you can self manage to a degree. You get to bond and work with the client contract company.

    Cons

    Very high turn over rate. In just 6 months I already lost 75% of my staff. No true support from executive management only lip service. I am the 6th replacement for my position in 3 years. The company is a meat grinder in the biotech pharmaceutical field.

    Advice to Management

    Bond with your site managers who are on the front line. Don't delegate if you don't know how much your staff can actually cover. Your on-boarding should actually last 2 weeks not the average 1 day.


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