JTB Reviews | Glassdoor

JTB Reviews

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Found 67 reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
38%
Recommend to a Friend
23%
Approve of CEO
JTB CEO Hiromi Tagawa
Hiromi Tagawa
14 Ratings
Pros
  • "The largest travel agency in Japan with assets and brand recognition(in 5 reviews)

  • "Good benefit, work with big name companies as clients(in 4 reviews)

Cons
  • "low salary, poor management, expected to do overtime work, Japanese company culture in Australia(in 7 reviews)

  • "Poor management who just seem to travel around and show statistics to staff(in 6 reviews)

More Pros and Cons
  1. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at JTB full-time

    Pros

    Nice Co-workers, great medical benefit, and other discounts

    Cons

    Discounts were not really usefull

    Advice to Management

    Please stop kicking the balls around, and not taking the responsibility.

    JTB2017-02-07
  2. "poor morale"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Doesn't Recommend

      I worked at JTB full-time

      Pros

      Stable income. Strong company that provides a good service.

      Cons

      Disorganized overall. Poor management. Employee morale is low.

      Advice to Management

      Need to train management on improving employee satisfaction.

      JTB2018-05-15
    • Helpful (2)

      "Travel consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at JTB full-time

      Pros

      Co-workers are nice. The office has a good atmosphere

      Cons

      Pressure to do a high volume amount of work

      JTB2017-12-05
    • Helpful (4)

      "Unprofessional"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at JTB full-time for more than 2 years

      Pros

      Affordable insurance; some people stay here solely for the insurance, and reasonably so. However, the HMO plan is not very great regardless. Management takes very little (and in many cases no) action to resolve problems. In that sense, the jobs here are easy to just do with little critical thinking or care. Vacation and sick leave are separate, but still far worse than most other companies.

      Cons

      Like in many Japanese companies, upper management rotates every 5 years-- this means very little interest for long-term planning. It's clear most of them are only politicians being groomed for greener pastures in Japan. Upper management is a power vacuum and any problem resolution bottlenecks with them. Management with HR takes no action to change racism, bullying, poor sales, lack of training to all levels of employees,...

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      Advice to Management

      Learn fundamental business management and apply it to basic daily operations. Stop being dishonest and pay industry standard. There's no reason why most of JTBUSA shouldn't be replaced by kiosks and websites. That includes upper management. Learn that pricing for the same services (including JTB products) are lower on other sites.

      JTB2017-12-25
    • Helpful (1)

      "Nice people to work with, but no work/life balance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Coordinator 

      I have been working at JTB full-time for more than 4 years

      Pros

      Colleagues and bosses are very nice and helpful.

      Cons

      There will be alot of overtime, no personal life. Low salary.

      Advice to Management

      Need to hire more people to lessen the workload of each employee.

      JTB2017-11-03
    • "Good company but with some bad people"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at JTB full-time

      Pros

      Good employee benefits and perks; good management team in general(depends on who you work with). Fun and interesting people working around you. The HR team is very helpful, which is something you don't see often from other companies.

      Cons

      Politics - there are people playing games and being dishonest to own their positions. This is why I left the company.

      JTB2017-09-29
    • Helpful (2)

      "Work"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at JTB full-time

        Pros

        Good health insurance and clean

        Cons

        No one is happy to be

        JTB2017-07-08
      • Helpful (3)

        "Inefficient and stuck in the past"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Doesn't Recommend
        Neutral Outlook
        No opinion of CEO

        I worked at JTB full-time

        Pros

        Some colleagues were really great to work with, and the company name tends to look good when applying to other Japanese companies.

        Cons

        If you're non-Japanese and/or a woman, don't expect to go far in this company. Upper management is not welcoming to new ideas and instead sticks to what worked in the past, which isn't good enough anymore in an increasingly competitive industry that's getting more and more convenient with technology. The salary is also insultingly low, making it difficult to get by in big cities. It's not like the company isn't profitable,...

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        Advice to Management

        No matter how many times you restructure and rename your departments, NOTHING will change unless you change your close-minded perspectives. Get with the times. Good luck.

        JTB2017-04-26
      • Helpful (2)

        "Group tour coordinator"

        StarStarStarStarStar
          Former Employee - Group Tour Coordinator in Los Angeles, CA
          Doesn't Recommend
          Neutral Outlook
          No opinion of CEO

          I worked at JTB full-time for more than a year

          Pros

          Good benefit, work with big name companies as clients

          Cons

          Extremely low salary despite the high volume of work. High performing employee always leave as soon as they noticed the limit of salary raise. Low profit business.

          Advice to Management

          Base salary needs to be raised to keep high performing employee.

          JTB2017-03-05
        • "cordinator"

          StarStarStarStarStar
            Former Employee - Anonymous Employee 

            I worked at JTB

            Pros

            good benefit, location , people

            Cons

            not flexible, not enough management

            JTB2016-08-11
          Found 67 reviews