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JTB Reviews

Updated January 8, 2018
41 reviews

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2.6
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JTB President and CEO Hiromi Tagawa
Hiromi Tagawa
11 Ratings

41 Employee Reviews

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  1. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at JTB full-time

    Pros

    Nice Co-workers, great medical benefit, and other discounts

    Cons

    Discounts were not really usefull

    Advice to Management

    Please stop kicking the balls around, and not taking the responsibility.


  2. Helpful (1)

    "Travel consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at JTB full-time

    Pros

    Co-workers are nice. The office has a good atmosphere

    Cons

    Pressure to do a high volume amount of work

  3. Helpful (1)

    "Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JTB full-time (More than a year)

    Pros

    Affordable insurance; some people stay here solely for the insurance, and reasonably so. However, the HMO plan is not very great regardless.

    Management takes very little (and in many cases no) action to resolve problems. In that sense, the jobs here are easy to just do with little critical thinking or care.

    Vacation and sick leave are separate, but still far worse than most other companies.

    Cons

    Like in many Japanese companies, upper management rotates every 5 years-- this means very little interest for long-term planning. It's clear most of them are only politicians being groomed for greener pastures in Japan.

    Upper management is a power vacuum and any problem resolution bottlenecks with them. Management with HR takes no action to change racism, bullying, poor sales, lack of training to all levels of employees, and credit stealing. The ruse of training is done through E-learning modules, but there is never follow-up.

    Antiquated systems (think windows 94 software) make all work manual-- very basic things that could be automated are not. There is no communication between teams, which leads to a lack of standardization. Work here would honestly be far easier and less time-consuming if everything was not manually done.

    All levels of management do not actually manage the company, but just try to keep the status quo. This means middle management does work that other employees are responsible for and upper management refusing to change or oversee things.

    The cornerstone of employees here are often secondary income to families, due to low pay. This further perpetuates a stagnant company culture.

    Nothing is done about discrimination and bullying / harassment in the office. You just have to either eat it or stick up for yourself. There was blatant racism, including words that would get people fired, sexism, sexual harassment, discrimination of race, color, national origin, gender, and ancestry. JTBUSA simply tolerates and accepts this type of behavior.

    From the interview steps to executive action, management will misrepresent at best, or approach with dishonesty at worst (I've seen both).

    Nothing is followed up on, as everyone is always buried in work. Problems are often ignored with this pretense.

    Job satisfaction is very low, including with Japanese employees.

    Little to no opportunity here; 401k match is half of industry standard and promotional opportunities mean long hours for exempt work eventually. There are hard ceilings for non-Japanese employees and even local Japanese employees. There always will be as long as upper mgmt is cycled through with expats that don't care.

    Don't try to bring new ideas, even if there is success, management won't address it in your performance reviews.

    Advice to Management

    Learn fundamental business management and apply it to basic daily operations. Stop being dishonest and pay industry standard.

    There's no reason why most of JTBUSA shouldn't be replaced by kiosks and websites. That includes upper management.

    Learn that pricing for the same services (including JTB products) are lower on other sites.


  4. Helpful (1)

    "Nice people to work with, but no work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator
    Current Employee - Coordinator

    I have been working at JTB full-time (More than 3 years)

    Pros

    Colleagues and bosses are very nice and helpful.

    Cons

    There will be alot of overtime, no personal life. Low salary.

    Advice to Management

    Need to hire more people to lessen the workload of each employee.


  5. "Good company but with some bad people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at JTB full-time

    Pros

    Good employee benefits and perks; good management team in general(depends on who you work with). Fun and interesting people working around you. The HR team is very helpful, which is something you don't see often from other companies.

    Cons

    Politics - there are people playing games and being dishonest to own their positions. This is why I left the company.


  6. Helpful (2)

    "Work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JTB full-time

    Pros

    Good health insurance and clean

    Cons

    No one is happy to be


  7. Helpful (3)

    "Inefficient and stuck in the past"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JTB full-time

    Pros

    Some colleagues were really great to work with, and the company name tends to look good when applying to other Japanese companies.

    Cons

    If you're non-Japanese and/or a woman, don't expect to go far in this company.
    Upper management is not welcoming to new ideas and instead sticks to what worked in the past, which isn't good enough anymore in an increasingly competitive industry that's getting more and more convenient with technology.
    The salary is also insultingly low, making it difficult to get by in big cities. It's not like the company isn't profitable, so it makes you wonder where all the money is going.

    Advice to Management

    No matter how many times you restructure and rename your departments, NOTHING will change unless you change your close-minded perspectives. Get with the times. Good luck.

  8. Helpful (2)

    "Group tour coordinator"

    StarStarStarStarStar
    Former Employee - Group Tour Coordinator in Los Angeles, CA
    Former Employee - Group Tour Coordinator in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JTB full-time (Less than a year)

    Pros

    Good benefit, work with big name companies as clients

    Cons

    Extremely low salary despite the high volume of work. High performing employee always leave as soon as they noticed the limit of salary raise. Low profit business.

    Advice to Management

    Base salary needs to be raised to keep high performing employee.


  9. "cordinator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good benefit, location , people

    Cons

    not flexible, not enough management


  10. Helpful (5)

    "Client Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    They will hire you then demand your life in to be paid in blue chip stamps. Trying to give all that you know but being forced to operate in using a finger and toe counting system is challenging at best!

    Cons

    Not even close to a real job. At some point people need to sleep. There is no work live balance. Not everyone is willing to give up family, health or the amount of 3hrs sleep (that management begrudgingly allows)

    Advice to Management

    Staff operations appropriately. You can not expect one person to do the work of six without support. Help from upper management would also be greatly appreciated.


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