JTB Reviews | Glassdoor

JTB Reviews

Updated April 26, 2017
32 reviews

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Full-time Part-time

2.8
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JTB President and CEO Hiromi Tagawa
Hiromi Tagawa
8 Ratings

32 Employee Reviews

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  1. "Tour Guide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at JTB full-time (More than a year)

    Pros

    customers are nice, buses are clean, and you can obviously see your co-workers are working hard and enjoying their job.

    Cons

    compensation is not that high compare to the hours you have to be a work.
     Don't even imagine yourself making good tips. It will be lower that whatever you expect.


  2. Helpful (1)

    "Group tour coordinator"

    Star Star Star Star Star
    Former Employee - Group Tour Coordinator in Los Angeles, CA
    Former Employee - Group Tour Coordinator in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JTB full-time (Less than a year)

    Pros

    Good benefit, work with big name companies as clients

    Cons

    Extremely low salary despite the high volume of work. High performing employee always leave as soon as they noticed the limit of salary raise. Low profit business.

    Advice to Management

    Base salary needs to be raised to keep high performing employee.


  3. Helpful (8)

    "This place sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Jersey City, NJ
    Former Employee - Sales Consultant in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JTB full-time

    Pros

    - Stable schedule w/ lunch break
    - Can be flexible for part-timers
    - Can use Japanese/English
    - Has health/dental/eye insurance

    Cons

    - Pay sucks
    - Everyone is sad/stressed
    - Management is cheap cheap cheap
    - A rigid old-school Japanese work environment in America
    - No vacation 'til after 6 months
    - Given a very hard time for taking vacation
    - Racist & sexist
    - Management/HR constantly is changing things for no reason at all, literally their changes do nothing, they are just constantly renaming and reorganizing things to no effect
    - Websites/tools are not user friendly
    - No over sight if you are being abused at work (like I was)
    - Very slim opportunities for advancement or raises
    - Some branches micromanage employees
    - Sterile office with no sunlight or noise
    - A travel agency but yet ironically you probably won't be able to afford to travel
    - Very tedious and mind-numbing work

    Advice to Management

    Treat your employees better (They really need a morale boost), get better tech going (like replace the 80's typewriters, maybe get a mobile app if you even want to COMPETE with sites like Kayak anymore, update the crap website), also stop putting such high expectations on the individual branches because it is stressing everyone out, also you shouldn't expect people to live on 30k a year in a big city


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  5. Helpful (6)

    "Their ad should be, "no non-Japanese need apply""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Department in Torrance, CA
    Former Employee - Group Department in Torrance, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at JTB full-time (More than 3 years)

    Pros

    Health Care for health, dental, and vision, a 401 k plan, and their own office building.

    Cons

    The workers at the LA office hates American's, no trust towards Americans, and no growth to Americans-esp. the females.

    Advice to Management

    Stop saying that the only country worth visiting is Japan and that the United States is a worthless place to visit. Stop hating speaking in English and don't sound angry all the time when you have to speak in English, stop making all non-Japanese minorities as your "Token Minority" and thinking they know nothing about Japan. Stop making fun of Americans. Stop being racist, stop giving leeway to those who are racist and saying racist languages around the office, stop hiding the fact just because you are a Japanese company thinking the US laws does not apply and making that subtext. I felt uncomfortable raising my voice to the managers and supervisors because they always excused it "oh, its because you are American." and never took my complaints seriously.


  6. Helpful (5)

    "NOT GOOD PLACE TO WORK, even current employees are not comfortable to work. They are trying to teach by old Japanese sty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Travel Consultant in Jersey City, NJ
    Current Employee - Corporate Travel Consultant in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at JTB full-time (Less than a year)

    Pros

    I think they have no life, only working & bunch OT, because too much process for making new res by old style.

    Cons

    No challenge at all, just obeying OLD STYLE.

    Advice to Management

    Need to change old style computer, treat & respect new employee well.


  7. Helpful (2)

    "It was an eye opener."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tour Coordinator in Torrance, CA
    Former Employee - Tour Coordinator in Torrance, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JTB full-time (More than 3 years)

    Pros

    a good networking with hotels, understanding the travel agency side of business, learned more about the Los Angeles area.

    Cons

    Over-time, less pay, not good benefits.


  8. Helpful (7)

    "Poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Los Angeles, CA
    Current Employee - Agent in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at JTB full-time (More than 10 years)

    Pros

    Good benefit package, 401k, excellent health insurance

    Cons

    Very low salary and little raise for the amount of stress and work you do.
    Too many upper managements that do not actually generate profit for the company
    No holiday party or employee appreciation events - they are so cheap they don't even want to buy your stationary

    Advice to Management

    Lay off managers in HQ that are just sitting at the desk playing with numbers all day.
    Reward employees that actually bring profit to the company.


  9. Helpful (1)

    "nice place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    No opinion of CEO

    Pros

    very tallented people who want to be there.

    Cons

    distance, time, orientation, expectations, hours

    Advice to Management

    keep it up


  10. "Great Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at JTB full-time

    Pros

    Nice Co-workers, great medical benefit, and other discounts

    Cons

    Discounts were not really usefull

    Advice to Management

    Please stop kicking the balls around, and not taking the responsibility.


  11. "Inefficient and stuck in the past"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JTB full-time

    Pros

    Some colleagues were really great to work with, and the company name tends to look good when applying to other Japanese companies.

    Cons

    If you're non-Japanese and/or a woman, don't expect to go far in this company.
    Upper management is not welcoming to new ideas and instead sticks to what worked in the past, which isn't good enough anymore in an increasingly competitive industry that's getting more and more convenient with technology.
    The salary is also insultingly low, making it difficult to get by in big cities. It's not like the company isn't profitable, so it makes you wonder where all the money is going.

    Advice to Management

    No matter how many times you restructure and rename your departments, NOTHING will change unless you change your close-minded perspectives. Get with the times. Good luck.


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