Jack Henry & Associates Dallas-Fort Worth, TX Reviews
Updated Jun 21, 2022
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Found 71 of over 914 reviews
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Ratings by Demographics
This rating reflects the overall rating of Jack Henry & Associates and is not affected by filters.
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- Current Contractor★★★★★
Pros
Work life balance; Nice people
Cons
Nothing actually, may be, slow pace of work if you like fast-paced atmosphere.
- Current Intern★★★★★
Pros
inclusive culture and plenty of opportunities
Cons
nothing stuck out as a con!
- Former Intern, less than 1 year★★★★★
Pros
Good money. Fun and nice company
Cons
No cons at all great job
Continue reading - Current Employee★★★★★
Pros
I've worked for 2 Fortune 50 companies prior to Jack Henry and the change has been refreshing. JHA is focused on their employees and culture. They give you the support and freedom you need to drive successful initiatives and outcomes, while still having work life balance.
Cons
Maturing in many areas and like anywhere else, change is hard. But changing for all the right reasons with a vision for the future.
Thank you for taking the time to share your feedback about your experience at Jack Henry. We agree that our culture is outstanding and we’re so glad you’re a part of our team. We understand that change can be difficult in the moment, but we’re moving in an exciting direction. Thanks again for doing what you do for our associates, our customers, and our company!
- Current Intern, more than 1 year★★★★★
Pros
Great culture and people, management seemed like they really cared about their employees and your development.
Cons
The pay was low, resulting in low employee retention.
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Great management who really care about their employees
Cons
Mean customers who blame you for everything
Continue readingJack Henry & Associates Response
Associate Experience Specialist
Thank you so much for taking the time to share your feedback about your experience at Jack Henry. We’re so happy to hear you’ve had a great experience thus far, especially with the leadership team. We’re disappointed to hear you’ve had some less than stellar experiences dealing with customers who weren’t being respectful in their interactions. Our leadership team has zero tolerance for abusive callers. We have strong processes in place to escalate those calls and protect the customer care team member. Our associates are the cornerstone of our organization, and we will do all we can to provide a safe, enjoyable work environment. We’re so glad you’re a part of our team and appreciate all you do for our associates, our customers, and our company.
- Current Employee, more than 1 year★★★★★
Pros
Great co-workers and support Good benefits and mostly relaxed work environment
Cons
Compensation. Jack Henry has historically allowed top tier talent to leave the company simply based on low pay. Leadership should view this is a serious concern and fix it.
Continue readingJack Henry & Associates Response
Associate Experience Specialist
Thank you for taking the time to share your experience at Jack Henry thus far. We agree that the Jack Henry team is outstanding, and we take pride in the benefits and flexibility options we’re able to offer our associates and their family members. We will share your compensation feedback with the Total Rewards team. If you have any additional thoughts, you’re welcome to contact us at humanresources@jackhenry.com. Thanks for being a part of our team and taking care of our customers and our company.
- Current Employee★★★★★
Pros
Financially stable company, one of top three companies in the financial services and software sector serving domestic credit unions and banks
Cons
Poor work/life balance, compensation & merit increases consistently below market, employees are no longer the central focus of management
Jack Henry & Associates Response
Associate Experience Specialist
Thank you for taking the time to share your feedback. We’re disappointed to hear your associate journey has been less than stellar and you haven’t experienced the work/life balance and people-first approach we pride ourselves on. If you would like to discuss your experience in more detail, please reach out to your Human Resources Business Partner or humanresources@jackhenry.com.
- Current Employee, more than 8 years★★★★★
Pros
PTOs - 19 days 401 K Health Insurance
Cons
Old tools and technologies Lot of contractors with less experience
Continue reading - Current Employee, more than 3 years★★★★★
Pros
-Benefits options are fairly comprehensive, but that's most companies now. -Work-From-Home opportunities available... until they're not. -[Ostensibly] respectable company values.
Cons
-A lot of left-hand not knowing what the right-hand is doing—poor inter-departmental communication and collaboration. Too much spinning of wheels without making any progress. -End of work-from-home with absolutely no justification for it other than control and ownership of the worker. -Old-style businessman thinking and slow development progress that is further hampered by system failures when platforms change, despite availability of beta and preview channel browsers and operating systems for testing. -Far more interested in acquisitions and adding features than in fixing persistent software bugs and problems.
Continue readingJack Henry & Associates Response
Sr. Corporate Communications Specialist
Thank you for sharing your thoughts. At Jack Henry, we believe business is about people and putting people first. Thank you for noting the areas of improvement you see within the organization. We will ensure that the recommendation of beta and preview channel browsers gets shared with the various technology teams.
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Jack Henry & Associates Response
Associate Experience Specialist