KEY NOT FOUND: coverImgAlt
Logo
See All Photos

Jack Henry & Associates

Engaged Employer

Jack Henry & Associates

Add a Review

Jack Henry & Associates Reviews

Updated May 14, 2021

To filter reviews, or .
3.9
77%
Recommend to a Friend
91%
Approve of CEO
Jack Henry & Associates President and CEO David Foss
David Foss
242 Ratings
Pros
  • "Casual environment, Great benefits, Innovative products(in 81 reviews)

  • "work-life balance, they really care about their employees(in 76 reviews)

  • Cons
  • "Upper management is very clueless(in 23 reviews)

  • "Depending on department, the work life balance may be there(in 18 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Jack Henry & Associates and is not affected by filters.

    Want more demographic options?
    1. 5.0
      Current Employee
      Featured Review

      Great culture and supportive management

      Jan 22, 2021 - Technical Writer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive pay, good benefits, good work-life balance, very supportive culture.

      Cons

      Some of the product groups are very siloed.

      Be the first to find this review helpful
    2. 5.0
      Current Employee

      Transforming and Staying Relevant

      Apr 25, 2021 - Business Analyst/Sme 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      In today's competitive market of financial offerings, the company continues to transform its software products, its customer service, its people initiatives, and its organizational culture for today's environment. Systemically they are approaching this change for the future to help stay relevant for another 45 years.

      Cons

      As the company continues to change, not everyone understands the change and because the organization tries to be open, all executives are approachable. To that end, executives hear the good, the bad, and the ugly. As a 45 year old software company, pay, titles, benefits are not as competitive with the market place, even though their data says otherwise, and some employees are leaving for this reason. The company likes to be in the middle on these topics but it should attempt to lead and figure out how to sustain it's fiscally responsible budget too. Yes, a little bit of a miracle, but with dedication and talent, I know this can happen. Being in the middle isn't good enough and comparing ourselves to others might not be the right thing to do. Instead we may want to look at ourselves and align where we want to go and what is stopping us from getting there.

      Continue reading
      1 person found this review helpful
    3. 5.0
      Current Employee, more than 5 years

      Great place to work!

      May 13, 2021 - Software Engineer Supervisor in Springfield, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, remote work when needed, family first mentality in my department

      Cons

      Unfortunately department successes need to be spread among other groups to appease stake holders. Sometimes it is like pulling teeth working with another department as they gatekeep their product

      Continue reading
      Be the first to find this review helpful
    4. 5.0
      Current Employee, more than 3 years

      Company gets 5 Stars, but DO NOT APPLY as a Product Support Representative!!!

      Feb 21, 2021 - Product Support Representative in Springfield, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The corporate company culture is fantastic, the benefits are generous, and the company takes pride in excellence. Most of the company will treat you like family. In every department except for the call center, this is the ideal place to work. I could not, in good conscience, give JHA a poor overall rating, but please read the cons.

      Cons

      Due to company policy, I will not go into specifics or share any information that may hurt the company. You do not know me, and I doubt you will take my advice, but I hope that you do: DO NOT apply as a "Product Support Representative." Many take this position thinking that it is your foot in the door. It is not. Apply for any other position. You'll get hired there faster, make more money in that position than you would if you transferred internally, and you will be treated as a human from the start.

      Continue reading
      2 people found this review helpful
    5. 2.0
      Current Employee, more than 8 years

      Divide Between Upper Management and ASSOCIATES

      Mar 19, 2021 - Banking Operations 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Allow employees to work from home during pandemic. I am sure this is quite the cost savings for the company.

      Cons

      They preach work life balance, but there is little balance in some areas. The pay is average, just average for the industry. Sure they started a bonus program a few years ago, but with the bonus program comes lower annual performance raises seem the norm. There is little consistency between areas, even under the same division. Some salaried employees have to track hours and record time, while other employees are not required to do such.

      Continue reading
      4 people found this review helpful
    6. 5.0
      Current Employee, more than 10 years

      Great place to work!

      Apr 20, 2021 - Advanced Technical Support Representative in Springfield, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best I.T. place to work in springfield,mo. Great benefits, pto, work/life balance.

      Cons

      Training on applications is near non existent. Real sink or swim scenario. If you have seen a error once, you are now the expert. Management can be spotty. 2 out of the 3 managers I have worked under have been fantastic, other was horrible micromanager. Hard to get noticed for advancement.

      Continue reading
      1 person found this review helpful
    7. 4.0
      Current Employee

      Overall, great benefits that make up for the salary

      May 14, 2021 - Network Engineer in Monett, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Unbeatable Benefits in the surrounding area.

      Cons

      Salary isn't as competitive compared to similar jobs.

      Be the first to find this review helpful
    8. 5.0
      Current Employee

      great place to work

      May 12, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      love working here and really appreciate the leadership

      Cons

      none really, it is a good place to work

      Be the first to find this review helpful
    9. 5.0
      Current Employee, more than 8 years

      Great Company that Cares About Employee

      May 10, 2021 - Solution Architect Manager in Springfield, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits Working with you to improve Great Culture

      Cons

      Desktop Resources Development Environments can be Challenging Sometimes

      Be the first to find this review helpful
    10. 4.0
      Former Employee, more than 10 years

      Former employee review.

      May 7, 2021 - Network Engineer in Springfield, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They have great benefits and great work balance.

      Cons

      They have a variation of management styles there.

      Continue reading
      Be the first to find this review helpful
    Viewing 1 - 10 of 706 Reviews

    Popular Careers with Jack Henry & Associates Job Seekers

    Technical Support Representative
    Learn About the Job
    JobsSalariesInterviews
    Fraud Prevention Representative
    Learn About the Job
    Applications Support Analyst
    Learn About the Job

    Work at Jack Henry & Associates? Share Your Experiences

    or