Jack Henry & Associates Reviews | Glassdoor

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Jack Henry & Associates Reviews

Updated February 16, 2018
468 reviews

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3.4
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Jack Henry & Associates CEO David Foss
David Foss
99 Ratings

468 Employee Reviews

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Pros
  • Work/life balance is great, benefits are excellent although sliding on Health insurance as most companies are with rising costs (in 54 reviews)

  • Able to work from home in most departments (in 34 reviews)

Cons
  • No work life balance, teamwork in the department is more work than team (in 11 reviews)

  • Your experience greatly varies depending on the department you work in and the supervisors and upper management you are under (in 21 reviews)

More Pros and Cons

  1. "Best place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Monett, MO
    Current Employee - Anonymous Employee in Monett, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    They do things for employees that drive high loyalty. Great benefits. Lots of communication from the executives and management teams. Pay is inline with industry.

    Cons

    They expect a lot from their employees.

    Advice to Management

    Continue the foundations the company was founded on. Reward the high performers.


  2. "Great company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time

    Pros

    People and benefits and the pros.

    Cons

    No career path which is an issue.

  3. "Great place to work, but the management was unpredictable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Monett, MO
    Former Employee - Anonymous Employee in Monett, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jack Henry & Associates full-time (More than 3 years)

    Pros

    Good benefits, they really do care about family

    Cons

    Not a lot of opportunities for advancement. My manager was not always honest with his team and did not enforce the S.O.P.


  4. "Becomming just another company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    Good Paid Time off Benefits
    Work from home

    Cons

    Company does not take care of the employees like it used too and it keeps getting slowly worse.
    Under paid compared to other companies in the industry.
    Steady increase in self improvement programs that pulls employee time away from core work.
    Health benefits reduce or cost increases each year (this has been going on for many years now).
    Turn over rate has been slowly increasing through the years.


  5. "A great workplace with an awesome culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Diego, CA
    Current Employee - Software Engineer in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (Less than a year)

    Pros

    Camaraderie, focus on the individual and respect for the individual as a person, passion for customer service and a consistent drive for results in all areas. A truly blessed place to work in.

    Cons

    Sometimes things move a bit slow


  6. "JHA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time

    Pros

    Work from home, Flexibility

    Cons

    Pay rate low for the volume of work, no room for growth.

    Advice to Management

    Better yearly increases.


  7. Helpful (6)

    "Sr. Managers, managers, coordinators, & mini-managers...Oh My!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst
    Current Employee - Business Analyst
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    Benefits are still decent, same or less than industry.
    Ability to work remote which is becoming industry standard.
    Casual environment.
    After 10+ years, finally getting a laptop that looks like it belongs in this century & doesn't break my back carrying it.

    Cons

    Company paid insurance cost to employees increases every year although we're consistently reminded how generous they are.
    Lack of faith in job security after layoffs.
    Managers are promoted to their positions based on being friends with their direct report despite being ineffective, inept, and clueless. The misdirection & misinformation are inexcusable & downright laughable at times.
    The dreaded annual evaluations; very biased and really just boils down to a "does he/she like me" yes or no worksheet. Managers instruct to copy & paste from the previous year so how useful are they.
    Answering to multiple manager-types.
    Logging time in 15 min increments (yes, really).
    Relaying status over and over and over and over....
    Certain people are viewed as god's gift while others are dumped on. If you're a dumpee, nothing you say or do will be valued and others in the group know you are bait.
    Promotions are a proverbial carrot; for dumpees no matter the goals reached or work quality, it's not going to happen if you are not favored.
    Not being able to use PTO when it fits your own schedule.
    Coodinators are allowed to purposely pick & choose cases to assign to whom they like. This has been pointed out numerous times but again, ineffective clueless management turns a blind eye.

    Advice to Management

    Re-evaluate the necessity for so many manager-type roles. A dept. of 12 shouldn't need 4 managers & 3 coordinators. An efficient, effective manager does not need a "coordinator" to relay projects & statuses; good employees function better without them anyway. These coordinators play the role of mini-managers and become yet another person giving direction that often conflicts. These lower level manager and coodinator positions are poor allocation of a dept's budget if they enable those people to roll in at 9ish, take 2 hr lunches, then leave as soon as their manager leaves.
    Why does it take 3-4 of them hours to assign a handful of cases? This could easily be accomplished by 1 person in less than 10 minutes, yet the rest of us are required to log every 15 minutes of our time.
    It's a well known fact that the coordinators in my dept. spend a good chunk of their time gossiping, busy-body work, and playing secretary to the managers. How are these positions justified yet when merit increase time comes, all we hear about is budget cuts.
    JHA needs to trim the fat for all the reasons above so the worker bees can get fair increases based on their accomplishments, rather than whether you join in on the gossip or are favored or not.
    I've always been a hard working employee who has devoted more than a decade to making JHA better but even I am losing faith in the system. If a manager is not capable of being effective, creating a coordinator position for them is not the solution.

  8. Helpful (1)

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Monett, MO
    Current Employee - Anonymous Employee in Monett, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    I have been with JHA for more than 17 years. JHA cares about their customers and employees. Great benefits. Pay is comparable to other companies.

    A high percentage of employees are now telecommuting.

    It is true that the company is changing, but the last thing any employee should want is for their company to become stagnant.

    Cons

    I have to agree with some of the other reviews that some people always need a stage. Whether it is in meetings or micro managing others. Unfortunately, this occurs at every company.

    My advice it to look for other positions within the company if you cannot work with your current manager. Once the new position is obtained, file a report (include your notes) on the manager. Don't worry if you do not see anything different with that manager, just know that the report will be kept. I have seen for myself that the executives do take complaints seriously.

    Advice to Management

    Change is inevitable. But we need to be careful that we never change our attitudes towards the company's values. During my years at JHA, I have always felt as part of the company family. I would hate to see that change.


  9. "Great depending on what area you are in."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Springfield, MO
    Current Employee - Software Engineer in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    Work/life balance is great, benefits are excellent although sliding on Health insurance as most companies are with rising costs

    Cons

    Your experience greatly varies depending on the department you work in and the supervisors and upper management you are under.

    Advice to Management

    Take a look management to determine why people are leaving one department to go to another. Some even willing to take wage cuts just to get out from under those management practices.


  10. "One of, if not the best company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Support Analyst in Monett, MO
    Current Employee - Applications Support Analyst in Monett, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    Wonderful pay, great benefits, core values, and friendly/family environment to work in. Hire ups, and lower employees all have respect for one another and are always there for the other

    Cons

    Depending on the department, travel is a must. That being said, travel jobs take away time from loved ones, friends, events and even sleep.

    Advice to Management

    Keep doing what you are doing. But also look into spreading the work load between teams and/or individuals.


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