Jack Henry & Associates Reviews | Glassdoor

Jack Henry & Associates Reviews

Updated September 20, 2017
424 reviews

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3.4
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Jack Henry & Associates CEO David Foss
David Foss
70 Ratings

424 Employee Reviews

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Pros
  • Managers are considerate of family and personal needs - great work-life balance (in 51 reviews)

  • Able to work from home in most departments (in 34 reviews)

Cons
  • No work life balance, teamwork in the department is more work than team (in 10 reviews)

  • This is especially so when the upper management is in a different location (in 17 reviews)

More Pros and Cons

  1. "Great for dual income household"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time

    Pros

    Excellent benefits package, professional development classes, very friendly people

    Cons

    Pay is less than ideal


  2. "Director Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Vice President Sales in Atlanta, GA
    Former Employee - Senior Vice President Sales in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jack Henry & Associates full-time (More than 5 years)

    Pros

    Compensation in line with Performance

    Cons

    Often a "fast follower" versus innovation center

  3. Helpful (1)

    "Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support in Monett, MO
    Current Employee - Support in Monett, MO
    Doesn't Recommend
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    Campus has a cafeteria and the buildings are well kept Benefits are decent

    Cons

    No formal training You are basically on your own to train yourself Manager is always on you to take more cases

    Advice to Management

    Quality is better than quantity Management is quick to criticize but slow to acknowledge when the employee receives a good review from the customer


  4. "Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Seattle, WA
    Former Employee - Technical Support Representative in Seattle, WA
    Recommends
    Positive Outlook

    I worked at Jack Henry & Associates full-time (More than a year)

    Pros

    Casual work environment; helpful, kind coworkers; great customers.

    Cons

    The company could put a little more effort into training employees. The pay was a little low for the market.


  5. "It's a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Technical Support Representative in Seattle, WA
    Current Employee - Advanced Technical Support Representative in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than 5 years)

    Pros

    Solid benefits (medical/dental/vision) and 401k matching. Casual dress policy. Generally a positive work environment.

    Cons

    Salaries are not competitive enough to attract qualified employees. Not a lot of room for growth.

    Advice to Management

    Raise starting salaries to be more competitive with the market. Focus more on employee morale and team building.


  6. "Stable company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in San Diego, CA
    Current Employee - Senior Analyst in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 8 years)

    Pros

    Great benefits, culture, diversity, very high employee retension.

    Cons

    Weak role definitions. Competing priorities.

    Advice to Management

    Transparency. Clear direction. Employee support. Strong technical leadership.


  7. Helpful (1)

    "Management Soft and Losing Control"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Louisville, KY
    Current Employee - Information Technology in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    They will pretty much hire anyone.

    Cons

    They will pretty much hire anyone. A lot of contractors. Nothing is documented, common sense unfortunately has left the building.

    Advice to Management

    Stop letting contractors manufacture approvals on changes, ask questions, challenge changes to ensure effectiveness, and push for documentation on everything new.

  8. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 5 years)

    Pros

    Embracing new tech like Azure / HTML 5, Managers have flexibility to really create a team culture... New Leadership training is going a long way to standardizing a path forward... Stable / big company - but some groups have that startup feel

    Cons

    Not all teams / groups are the same... change is hard for the larger groups within the org...

    Advice to Management

    Find the qualities of highly effective teams, and promote them... recognize the differences in need from team to team - software team doing blue ocean type project has different needs than a legacy team supporting 8 applications... vs a call center team...


  9. Helpful (1)

    "a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Analyst, Advanced in Albuquerque, NM
    Current Employee - QA Analyst, Advanced in Albuquerque, NM

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    conservative, good pay, flexible work arrangements

    Cons

    developer focused, no centralized QA


  10. Helpful (1)

    "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time

    Pros

    Benefits
    Good PTO
    Decent Health
    Employee Stock Purchase
    Decent Pay

    Cons

    Focus on bottom line rather than investing in employees

    Advice to Management

    Invest in your employees - Technical Education.
    Create a modern workplace that values work / life balance.


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