Jack Henry & Associates Reviews | Glassdoor

Jack Henry & Associates Reviews

Updated March 19, 2019
538 reviews

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3.6
StarStarStarStarStar
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Jack Henry & Associates President and CEO David Foss
David Foss
143 Ratings

Employee Reviews

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Pros
Cons
  • "Lots of overtime and no work life balance" (in 13 reviews)

  • "Your experience greatly varies depending on the department you work in and the supervisors and upper management you are under" (in 22 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Implementations Engineer in Springfield, MO
    Current Employee - Network Implementations Engineer in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    There is a company culture that places family first. You have the ability to learn new technologies that you desire. Many departments have the option to work from home.

    Cons

    Departmental barriers between teams can sometimes hinder processes and development.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 5 years)

    Pros

    Life balance, competitive compensation, flexibility

    Cons

    Capped career advancement, inconsistent direction from Senior Management levels

  3. "Excellent place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (Less than a year)

    Pros

    Best company that I have worked for by far! Amazing culture, upper leadership, and benefits. Love the ability to work from home in many roles.

    Cons

    As with any large company, there are some issues with managers at different levels. But they work hard to minimize those and focus on the people and culture above all else.


  4. Helpful (2)

    "High Call Volume, worst customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Springfield, MO
    Current Employee - Call Center Representative in Springfield, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    benefits, benefits, benefits. The longer you stay the more PTO you get. cheap health insurance.

    Cons

    pay is always below national average. Call center for example starts at 10 hr when compared to Chase it is ridiculously low paid

    Advice to Management

    avoid favoritism, nepotism


  5. Helpful (1)

    "Growing too fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support Center Supervisor
    Former Employee - IT Support Center Supervisor
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Jack Henry & Associates full-time (More than 3 years)

    Pros

    Good pay for the area

    Cons

    While this is a great company it's in a transition phase and it's losing a lot of its traditional values, Used to you Were more than a number by anymore it is becoming more and more like everywhere else


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Birmingham, AL
    Former Employee - Project Manager in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jack Henry & Associates full-time (More than a year)

    Pros

    Great company to work for.

    Cons

    There are no cons I can think of.

    Advice to Management

    None


  7. "The best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates full-time (More than 5 years)

    Pros

    People, flexible work schedule, benefits

    Cons

    Communication can be problematic at times

  8. Helpful (2)

    "Great Company ,horrible managers !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network and Systems Administrator in Monett, MO
    Former Employee - Network and Systems Administrator in Monett, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jack Henry & Associates full-time (More than a year)

    Pros

    Dental and Health Insurance,PTO,401K,Work from home.

    Cons

    They don't have no idea what they are doing.Project plan is not clear...

    Advice to Management

    Don't reorganize employees ,change the horrible managers .Hire friendly face managers.


  9. "Terrible."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative
    Current Employee - Technical Support Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than a year)

    Pros

    There are no pros for this company.

    Cons

    No training, no support, no management.

    Advice to Management

    Get some.


  10. Helpful (4)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Shawnee, KS
    Current Employee - Anonymous Employee in Shawnee, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jack Henry & Associates full-time (More than a year)

    Pros

    None, management is terrible. They make you work a ton of overtime at the beginning of each month

    Cons

    Management likes to micromanage. We have had 4 people quit over a 2 month span and it was because of the manager. She make you feel worthless. You have to stay at current position for 2 years before they will let you move up in the company

    Advice to Management

    You need happy employees to have a successful business