Jack Henry & Associates Reviews | Glassdoor

Jack Henry & Associates Reviews

Updated January 16, 2019
525 reviews

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3.5
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Jack Henry & Associates President and CEO David Foss
David Foss
136 Ratings

Employee Reviews

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Pros
Cons
  • "Lots of overtime and no work life balance" (in 13 reviews)

  • "Your experience greatly varies depending on the department you work in and the supervisors and upper management you are under" (in 22 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Implementations Engineer in Springfield, MO
    Current Employee - Network Implementations Engineer in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    There is a company culture that places family first. You have the ability to learn new technologies that you desire. Many departments have the option to work from home.

    Cons

    Departmental barriers between teams can sometimes hinder processes and development.


  2. "Overall good company and will recommend to friends."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Account Manager
    Former Employee - Territory Account Manager
    Recommends
    Positive Outlook

    I worked at Jack Henry & Associates full-time (More than 3 years)

    Pros

    Knowledgeable executive team. Professional talent top to bottom.

    Cons

    I managed a territory whose numbers were sliding even before I took it over due to market changes. Reason for decreasing performance was not tied to the salesperson, the product, or even the company. Market changes (price of oil plummeting) reduced the demand for the product (Accounts Receivable lending product sold through their ProfitStars subsidiary to local banks).

    Territory quota should of been changed to reflect that. It wasn't. It cost at least 2 Account Managers their jobs.

    Many companies refuse to lower a quote once it has been set for a territory, so the practice is not new, but it is disconcerting nevertheless. Chalk it up to a part of being in Sales.

    Outside of that, it's a good company.

  3. "Excellent benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jack Henry & Associates full-time (More than 10 years)

    Pros

    Incredible benefits: including generous paid time off, excellent pay, and the ability to work from home (for most positions).
    Very friendly work atmosphere!

    Cons

    Some departments are still limiting remote employees, due to old-fashioned ways of thinking in management.
    Incredibly strict employment of relatives policies.

    Advice to Management

    Loosen up on nepotism rules, let more departments/employees work from home more often, don't focus so much on shareholders - focus on employees a bit more. Happy employees = happy company


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Monett, MO
    Current Employee - Anonymous Employee in Monett, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    Great work life balance, benefits.

    Cons

    Too much to do for staff in our dept and getting help is hard.


  5. "Technical Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hoover, AL
    Former Employee - Anonymous Employee in Hoover, AL
    Doesn't Recommend
    Neutral Outlook

    I worked at Jack Henry & Associates full-time (More than a year)

    Pros

    Very heavy workload. Ticketing queue was always full of tickets.

    Cons

    Good office environment.
    Very nice staff


  6. "Statement Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    Great Benefits, Flexible work schedule when needed

    Cons

    statement department is the lowest of the low and our input is not valued by upper management.


  7. "Community Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer II in Springfield, MO
    Current Employee - Software Engineer II in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    Worked with lifestyle, benefits were easy to use and cost effective, competitive promotions and salaries

    Cons

    Hard to move to different departments

    Advice to Management

    Look at what your employee can do not what your department needs from your employee

  8. Helpful (3)

    "Thrown in will wait and see"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Product Service Associate in Monett, MO
    Current Employee - Product Service Associate in Monett, MO

    I have been working at Jack Henry & Associates full-time (Less than a year)

    Pros

    Pay decent for area, well established company

    Cons

    No team environment, people didnt speak to me for days and i have to go out of the way to engage. Lots of young employees with litte long term retention in specific dept. very little training. Too many products and updates to keep up with little training

    Advice to Management

    Teamwork..


  9. "Great Corporate Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive
    Current Employee - Sales Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 8 years)

    Pros

    Positive environment that is strong on taking care of its employees.

    Cons

    Lots of individual business units so sometimes one hand doesn’t understand what the other is doing.

    Advice to Management

    Keep focus on long term customer satisfaction.


  10. Helpful (7)

    "Started Great, But Now It’s a Downward Spiral"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    PTO, work/life balance, pro-remote workers, okay benefits. As of 2018, annual bonus, no limit on 401k

    Cons

    Pay, raises, expectations of managers seem separate from team to team (inconsistency in training managers).

    Last two pros are also cons: they severely cut raises this year to compensate. The bonus is only awarded if the company hits certain targets, AND an individual reaches their personal targets (assigned by managers).

    Advice to Management

    Push higher-ups to pay employees more - those of us in Missouri are paid significantly under LOCAL market, and many of us can’t justify it any longer.