Jack Henry & Associates Reviews | Glassdoor

Jack Henry & Associates Reviews

Updated July 20, 2017
44 reviews

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Jack Henry & Associates CEO David Foss
David Foss
6 Ratings

44 Employee Reviews

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Pros
  • Managers are considerate of family and personal needs - great work-life balance (in 48 reviews)

  • Able to work from home in most departments (in 34 reviews)

Cons
  • This is especially so when the upper management is in a different location (in 17 reviews)

  • No work life balance, teamwork in the department is more work than team (in 9 reviews)

More Pros and Cons

  1. "In DFW you can randomly pick a company and do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Allen, TX
    Former Employee - Manager in Allen, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Jack Henry & Associates full-time (More than 5 years)

    Pros

    Benefits

    Work life balance if you're not in a development role or a new product team

    Great place to get in the 5-10 year retirement glide path

    Cons

    For technologists this organization is a rare blend of arrogance and ignorance. They scoff at current solutions and processes. They may use the buzz words but don't know what they mean, let alone how to implement. When they roll something out with modern technology they fail for the better part of a decade.

    Speaking of a decade that's when you can plan on getting promoted, no matter what you accomplish.

    The technology, processes and solution paradigms are so old that your market value will start decreasing the minute you start here. Welcome back to the 90's.

    The reason they rank high in employer surveys is because none of them are anonymous. If you critique the leadership or the company you will be talking to someone.

    Advice to Management

    Quit putting out information in meetings that is easily disproved in a 30 second google search; like your R&D leading the industry. It's in the bottom quartile, look it up.

    Clients and employees are as important as stock price/share holders.


  2. Helpful (3)

    "The worst place I have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Jack Henry & Associates full-time (More than 8 years)

    Pros

    Job security, insurance, good hours

    Cons

    Working with people who have no skillset for what they are doing. There is no opportunity to advance unless you in the click.

    Advice to Management

    They need to go back to the basics, and get some training on what leadership is. They do not know the first thing about leading, and trying to lead with an iron fist will get you nowhere. Your people will work for you, but you must treat then right, or your best will not stay.

  3. Helpful (14)

    "LAID OFF 13 Employees to Reorganize a Department!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Springfield, MO
    Current Employee - Software Engineer in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jack Henry & Associates full-time (More than 8 years)

    Pros

    It WAS the "Best Company to Work For", until now. JHA's "Do the Right Thing" means absolutely nothing to managers in Lenexa. They just laid off some of the best people in the industry 2 weeks ago.

    Cons

    Several highly-qualified, top-rated employees were laid off after being assured that they would not lose their jobs, because they happened to work for an inadequate top manager. There are several job openings at JHA that could have been instantly filled by these employees, but the HR system has them jumping through hoops and wondering if they will be employed come July 1. "Do the Right Thing" ...JHA should have reorganized and transferred the employees that did no wrong. I can't believe the company I work for is treating colleagues this poorly. They should be ashamed of themselves.

    Advice to Management

    I truly hope the CEO gets this message and looks into the situation, because OUR company is about to lose some amazing talent. The entire team that works with these individuals has started looking for jobs outside of JHA, because they have lost faith and cannot trust what the upper management says. I am one of those people. I am writing this anonymously, because I fear that I will be in the next round of lay offs. Jack Henry stocks are at their highest, and the company chooses to potentially ruin careers and tarnish the reputation of being a "BEST PLACE TO WORK"! I truly hope this message gets through to the right person, and these employees are given a job at JHA. That would be THE RIGHT THING to do!


  4. Helpful (9)

    "Bullied Management in Recruiting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Recruiter in Allen, TX
    Current Employee - Corporate Recruiter in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates (More than 8 years)

    Pros

    Great Benefits and work from home options. Training and generous PTO plan. Bonus ok, but could be a lot better

    Cons

    Bullied management. Clicks in her HR department. If you don't dance to their music, you are out. Lies and a lot of backstabbing for senior roles. Hostile environment and lots of favoritism. Do not promote from within and culture has shifted for the worst.

    Advice to Management

    Listen to peers about bullied managers and address issues. Stop take others words and get to know each employee for yourself, everyone is not truthful.


  5. Helpful (6)

    "Unethical Business Practice in HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Administrator in Allen, TX
    Former Employee - Human Resources Administrator in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Jack Henry & Associates full-time (Less than a year)

    Pros

    Work Life Balance. Great PTO and Benefits plans. Some managers outside HR are great to work with and very flexible work week.

    Cons

    Favoritism within HR. Some managers and employees are given special treatment and micr managers throughout HR departments. Policies are not followed across the company. Unqualified managers and supervisors are given positions to avoid promoting qualified managers. Bias and unfair treatment throughout company. Poor bonus structure. New leadership had brought negativity and high turnover. Culture is going in downhill spiral and cynical environment.

    Advice to Management

    Listen to your employees and build better relationships within HR so Jack Henry can lead by example. Stop HR Admin from creating false statements about managers and employees. Block managers from firing employees based on dislike and not performance. Treat ALL employees equally and strive to be know as a fair company.

    Jack Henry & Associates Response

    Jun 8, 2017 – General Manager of HR and Payroll

    The Human Resources department at JHA continues to do the right thing, do whatever it takes, and have fun along the way. While there may be temporary supervisor assignments given when there is an... More


  6. Helpful (4)

    "Micro Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Administrator in Allen, TX
    Former Employee - Payroll Administrator in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jack Henry & Associates full-time (Less than a year)

    Pros

    The benefits were decent and the HR team from Missouri were super nice!

    Cons

    Poor management. Loved to micro manage and no chance for growth.

    Advice to Management

    Allow employees to have an opinion and be open to making the job more lean.
     Just because you feel that your processed work doesn't mean that your processes don't need improving.


  7. Helpful (5)

    "Horrid Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Seattle, WA
    Current Employee - Fraud Analyst in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than 5 years)

    Pros

    Good benefits and the ability to work from home

    Cons

    Very high turnover rate, likely due to everything that's been mentioned in the recent reviews. WAS a good company/department to work for but with new management and other changes don't expect to be treated like a person here. You are expendable and they let you know. So if you enjoy being walked on by incompetent, egomaniac micro managers then it'll be a good fit.

    Advice to Management

    Reading the reviews here would be a start

  8. "RPG Programmer Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in O'Fallon, MO
    Former Employee - Programmer Analyst in O'Fallon, MO

    I worked at Jack Henry & Associates full-time (More than 3 years)

    Pros

    My managers were great and I thank them for their support. My sup on the other hand...

    Cons

    Pay not great AT ALL. Work on call one weekend every other month and the only compensation you get for it is a day off

    Advice to Management

    Start paying your employees better


  9. Helpful (2)

    "Good benefits but bad managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer, Senior in Allen, TX
    Current Employee - Software Engineer, Senior in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time

    Pros

    Good benefits, stable job. Decent work - life balance.

    Cons

    Inefficient middle managers who do not take the time to mingle and get to know their direct reports. The same lazy managers who only please the upper management get promoted while the worker bees work their butt off. Ridiculous senior management decisions, such as making a Business Analyst manager to a bunch of senior software engineers. Seriously??

    Advice to Management

    Upper management should evaluate how middle managers are doing. Recommend anonymous surveys on a regular basis. Recognize the people who actually get the job done.


  10. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer Advanced in Dallas, TX
    Former Employee - Software Engineer Advanced in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jack Henry & Associates (More than 5 years)

    Pros

    Very professional relaxed and peaceful

    Cons

    Stress level at work depends on managers

    Advice to Management

    Great job


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