Jack Henry & Associates Reviews | Glassdoor

Jack Henry & Associates Reviews

Updated May 17, 2017
56 reviews

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Jack Henry & Associates CEO David Foss
David Foss
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56 Employee Reviews

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Pros
  • Managers are considerate of family and personal needs - great work-life balance (in 46 reviews)

  • Able to work from home in most departments (in 32 reviews)

Cons
  • No work life balance, teamwork in the department is more work than team (in 9 reviews)

  • This is especially so when the upper management is in a different location (in 16 reviews)

More Pros and Cons

  1. Helpful (1)

    "Administrative Sales Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waco, TX
    Former Employee - Anonymous Employee in Waco, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jack Henry & Associates full-time (More than 10 years)

    Pros

    It's certainly a dynamic position that draws on your critical thinking skills. You'll have the opportunity to advance your skill level of all Microsoft Office products (ie: Outlook, Excel, Access, Power Point, Share Point) and the company does offer a host of training products that will assist. Pay & Benefits are probably the biggest Pro for this company. You will have some freedom to use your talents to create new processes.

    Cons

    While the company is large, and as a whole, has a ton of benefits and positive aspects, this review is based on the day to day operation/experience at the location that I worked.
    For the small sales office in Waco, TX:
    There is no structure for this position and internal communication, at best, is very poor. Email is the main form of communication for status updates, questions, changes. Since everyone communicates differently, the daily operations come with a cost of a lot of time and frustration for what is very detailed, tedious work. The workload is not always balanced because it has to match the skill level of staff (which is a range). Working in the Waco, TX office has an additional challenge that may not be the case for other locations. It's a small office with big personalities and requires someone that can overlook those personalities and focus on tasks at hand. You really have to have broad shoulders here and work with a level of professionalism that can rise above the egos. Because the office is an open cubicle environment you are subjected to the conversations/opinions of others (not always appropriate/business related). It can be intimidating if you have an opposing opinion.
    Additionally, since my experience was at a remote sales office, we weren't as integrated with the rest of the company. As an employee in Waco, I often felt excluded and out of touch with my peers that were in the larger offices. When there were local issues, there was really no way to resolve them since there was not a single person assigned to be "key contact/person in charge" at the Waco office. I seemed to be left to my own devices. Over the years, everyone looked out for their own which resulted in the loss of comradery.
    Overall, my experience has been that this is not a career growth company for an administrative position, but certainly a fantastic spring board for opportunities at other large companies. The pay and benefits are excellent if what I've described appeals to you. It's a great company but this particular location may not be for everyone.

    Advice to Management

    I really can't complete this section because there are so many managers that do so many different things. There is a big initiative to operate as One Company, so hopefully that will have an impact on the experiences at the smaller offices.


  2. Helpful (3)

    "Essentially a regular Call Center now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Analyst in Seattle, WA
    Former Employee - Fraud Analyst in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jack Henry & Associates full-time

    Pros

    Great fellow reps and the ability to work from home.

    Cons

    If you think you're going to do some fraud analysis as a Fraud Analyst, then think again. It's no different from your regular telecom call center. You're going to receive calls, you're going to unblock their card, you're going to say goodbye and you're going to do it again and again for the next 8 hours. The only break in your day will be getting yelled at if you're spending too long between calls. Which is normal for a call center, but turn right around if you think you're going to be using your brain for any sort of measured analysis at all.

    Advice to Management

    There *are* other things to do. Instead of having someone do the box or CAM reports and having everyone else do nothing but take calls for 40 hours a week, why don't you mix it around so it's not quite as soul-crushing?


  3. Helpful (1)

    "Ok Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Operator II in Houston, TX
    Former Employee - Computer Operator II in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jack Henry & Associates full-time (More than 3 years)

    Pros

    It was a nice place to work for. I enjoyed the work that I did

    Cons

    One manager hired all his high school and if he didn't like you well then you're fired. Or he would do all he could to get your fired.

    Advice to Management

    Believe in your employees when they are trying to let you know about your managment


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  5. Helpful (4)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Seattle, WA
    Former Employee - Supervisor in Seattle, WA
    Doesn't Recommend
    Neutral Outlook

    I worked at Jack Henry & Associates full-time (More than a year)

    Pros

    The benefits were very nice and the people who work there are amazing and genuine. They are very helpful

    Cons

    Management is promoted based upon relationships; children of parents are promoted before people who have the knowledge, experience and training.


  6. Helpful (7)

    "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Allen, TX
    Former Employee - Senior Software Developer in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    big company nice office and working conditions

    Cons

    working for the sysmitar department, had managers that would slit throw you under the bus, and made promises only to renege on them once they could deal without you help. they program in a long dead code "PL1". the longer you stay the harder it is to get a job anyplace else.

    Advice to Management

    nothing they tell you they value your input only to ignore what you say, with a smile.


  7. Helpful (4)

    "Depressing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Seattle, WA
    Current Employee - Fraud Analyst in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than a year)

    Pros

    Ability to work from home and decent medical/dental benefits. Coworkers are awesome and will be the resources you need to lean on for additional training, support and understanding.

    Cons

    Poor leadership, lack of communication, underpaid, overworked, no room for advancement, retaliation, favoritism, low morale, no personal growth.

    Advice to Management

    Increase morale by showing appreciation to your employees, promote team building, get to know your employees and what their goals are, take classes on how to communicate EFFECTIVELY with your employees, stop being lazy and offer a helping hand to your employees rather than watch them drown. Offer bonuses quarterly or bi-annually if you can't afford to increase wages. Acknowledge the hard work not just the areas of improvements on a regular basis.


  8. Helpful (3)

    "Software developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Jack Henry & Associates full-time

    Pros

    Fun technology, mainframe and client server. Good people, flexible schedules, usually good work/life balance.

    Cons

    Not enough staff to cover needed projects and support.

    Advice to Management

    Hire more developers


  9. Helpful (6)

    "Favoritism and Hostile Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time

    Pros

    Pay and Benefits are average. Allowed to work from home and dress code is business casual. Nine great holidays. Job training is provided.

    Cons

    Managers do not have your back and a lot of favoritism within departments. Directors try to replace managers with direct reports. Managers are always trying to overturn others. Women are not promoted to higher positions and discrimination is throughout the company, but mostly in HR.
    Promotions are based on friendship instead of performance and PAS merit ratings are based on a number game.

    Advice to Management

    Senior Management appreciate your employees and treat all employees the same before a MAJOR lawsuit is filed. Interview lower level employees to see why employees are leaving in HR.


  10. Helpful (1)

    "IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Concord, NC
    Current Employee - Anonymous Employee in Concord, NC
    Doesn't Recommend
    Negative Outlook

    I have been working at Jack Henry & Associates full-time (More than 5 years)

    Pros

    Great overall company culture
    Great benefits

    Cons

    Numerous acquisitions over the years with too many styles of management
    Inconsistent management in Symitar division of JHA
    Symitar management rules with 1950's style of management
    No action taken from years of complaints to HR regarding Symitar division of JHA
    Symitar division does not function in line with JHA

    Advice to Management

    Focus on creating a cohesive, consistent management structure throughout the entire organization and protect employees from bad managers!


  11. Helpful (6)

    "Star Imploding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Monett, MO
    Former Employee - Anonymous Employee in Monett, MO
    Doesn't Recommend
    Positive Outlook

    I worked at Jack Henry & Associates full-time (More than 5 years)

    Pros

    Good Benefits & nice campus

    Cons

    Since passing of Owners/CEO the company has completely changed from a Family friendly encouraging environment to Sharks and Phiranha devouring any including their own! It's a sad day for Jack and Jerry!

    Advice to Management

    Stop hiring these cut throat upper management people...JHA became a Fortune 500 with the family positive environment why destroy that with the vicious new upstarts who may make an extra buck but lose the hardworking Trust and loyalty once due JHA from Associates and Customers!


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