Jack Henry & Associates Reviews | Glassdoor

Jack Henry & Associates Reviews

Updated May 16, 2017
115 reviews

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4.0
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Jack Henry & Associates CEO David Foss
David Foss
10 Ratings

115 Employee Reviews

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Pros
  • Managers are considerate of family and personal needs - great work-life balance (in 46 reviews)

  • Able to work from home in most departments (in 32 reviews)

Cons
  • No work life balance, teamwork in the department is more work than team (in 9 reviews)

  • This is especially so when the upper management is in a different location (in 16 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    Flexible when we need to leave, benefits are good, friendly campus

    Cons

    Some areas are like being in high school-very catty.

    Advice to Management

    Look long and hard at those you want to promote. They may be doing minimal work but making themselves look good on paper. Others maybe making up the slack causing bad feelings.


  2. "Great work-life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Product Manager in Birmingham, AL
    Current Employee - Technical Product Manager in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    Managers are considerate of family and personal needs - great work-life balance. Benefits are excellent, even with the increased cost after the healthcare act changes. 2 weeks PTO at start, 3 weeks PTO after 5 years, and 4 weeks PTO after 10 years. Excellent core values.

    Cons

    Pay does not always meet the national average, unless in the larger market cities. Can take a while to fill vacant positions, so workload can be heavy quite often to make up for less resources. Not a lot of room for growth, as there are a lot of "lifers" in management positions.

    Advice to Management

    Properly evaluate workload when considering how quickly to fill vacant positions or add new requisitions.


  3. "Business Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Consultant in Lenexa, KS
    Current Employee - Senior Business Consultant in Lenexa, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    Good management team. Overall, a well run company with good growth.

    Cons

    Experience will vary depending of the division, department. Some are well run, with good management, while others are have poor management are teams are overworked.


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  5. "Good company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AR Specialist II in Monett, MO
    Current Employee - AR Specialist II in Monett, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    Great benefits for size of company.

    Cons

    Hourly pay could be better

    Advice to Management

    Treat all associates equal.


  6. "Love the job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Analyst in Springfield, MO
    Current Employee - Applications Analyst in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome benefits great coworkers great environment

    Cons

    Hours working and no upwards movement for a long time.


  7. Helpful (2)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Springfield, MO
    Current Employee - Project Manager in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    Family oriented, great work life balance, work from home some

    Cons

    Advancement limitations in certain fields


  8. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Item Processor II in Oklahoma City, OK
    Current Employee - Item Processor II in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (Less than a year)

    Pros

    Fun environment, quick pace, very lenient with school, doctors appointments, personal days, etc. everyone is always willing to work together

    Cons

    Sometimes people have to stay later than usual so they can get all the things done that's required to get done at a certain time.


  9. Helpful (3)

    "Losing the small company feel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Monett, MO
    Current Employee - Anonymous Employee in Monett, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 8 years)

    Pros

    They try to provide better than average benefits like good insurance, employee stock purchase plan, match 401k up to 5%, lots of employee discounts, etc. And the culture is like family they take pride in having people stay and be happy in their jobs and provide exceptional service. Not all departments are but most are super flexible with time off.

    Cons

    The pay isn't that great unless you can travel and is hard to move up. There's been several restructure moves in the last few years where is caused demotions at several different positions.

    Advice to Management

    Continue to try to do things that boost morale, do things that help your employees feel valued.


  10. "Great balance low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time

    Pros

    Work from home. Hardly ever work after hours. Nice people. Overall great balance.

    Cons

    Low pay. You are lucky to get a 3% annual raise. Last year that was the cost of living adjustment that other companies gave. No bonuses.


  11. Helpful (4)

    "Fraud Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Seattle, WA
    Current Employee - Fraud Analyst in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    There's a lot of things to learn not only from our department but also from others. The people are great to work with: funny, smart, eager to learn and work, adaptable.

    Cons

    The company is not proactive in promoting people who have potential. They have let a lot of smart and reliable people go and seem to not care whether their employees are stuck at a dead-end position instead of constantly having them grow in the company.

    Advice to Management

    Take care of your own people while you take care of your customers. The quality of customer service is only as good as the quality of people providing that service.


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