Jack Henry & Associates Reviews | Glassdoor

Jack Henry & Associates Reviews

Updated August 15, 2017
415 reviews

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3.4
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Jack Henry & Associates CEO David Foss
David Foss
66 Ratings

415 Employee Reviews

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Pros
  • Managers are considerate of family and personal needs - great work-life balance (in 50 reviews)

  • Able to work from home in most departments (in 34 reviews)

Cons
  • No work life balance, teamwork in the department is more work than team (in 10 reviews)

  • This is especially so when the upper management is in a different location (in 17 reviews)

More Pros and Cons

  1. Helpful (1)

    "a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Analyst, Advanced in Albuquerque, NM
    Current Employee - QA Analyst, Advanced in Albuquerque, NM

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    conservative, good pay, flexible work arrangements

    Cons

    developer focused, no centralized QA


  2. "Its ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Jack Henry & Associates full-time

    Pros

    You get good benefits

    Cons

    There is no HR on site, lots of favoritism Manager thinks she can do what she wants. If you complain it will affect your raise.

    Advice to Management

    Learn how to manage not bully

  3. Helpful (1)

    "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time

    Pros

    Benefits
    Good PTO
    Decent Health
    Employee Stock Purchase
    Decent Pay

    Cons

    Focus on bottom line rather than investing in employees

    Advice to Management

    Invest in your employees - Technical Education.
    Create a modern workplace that values work / life balance.


  4. "Great Working Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Birmingham, AL
    Current Employee - Technical Support Representative in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (Less than a year)

    Pros

    Room to live life outside of work!

    Cons

    In some cases management relies too heavily on support to handle high case load.


  5. "Fraud Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jack Henry & Associates part-time

    Pros

    Friendly coworkers who were willing to help.

    Cons

    Hard to deal with customers.

    Advice to Management

    N/A


  6. Helpful (2)

    "IT Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lenexa, KS
    Former Employee - Anonymous Employee in Lenexa, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Jack Henry & Associates full-time (More than 3 years)

    Pros

    Good People, flexibility, customer focus

    Cons

    Micromanagement in Internet Solutions Department. Rejection of Agile practices.

    Advice to Management

    Place and emphasis on quality, work at building trust


  7. Helpful (3)

    ""People don't leave jobs they leave managers""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Jack Henry & Associates full-time

    Pros

    Healthcare benefits are good
    Vacation policy - employees earn 6.3 hours per paycheck, so new employees can gain vacation time their first month with the company Some departments allow employees to work from home some days of the week

    Cons

    Annual reviews do not include input from peers or customers only your manager. Also there is not a safe way to report concerns with management . Limited career advancement opportunities. Management interest in furthering employees careers seems non-existent.

    Advice to Management

    Implement a review process that includes input from customers and peers. Also, add a component to the review process that allows employees to safely provide HR with input in regards to concerns with management.

  8. Helpful (2)

    "Fraud Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Fraud Analyst in Seattle, WA
    Current Employee - Senior Fraud Analyst in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 8 years)

    Pros

    They're aren't any anymore now that we have inept leadership! We went from a great department to work for, to one of the last that people want to even set foot in!

    Cons

    No one wants to create an actual legitimate process for training new employees. It's all basically done by handing you a manual to read over and a minimal amount of reviewing with another Analyst before you're dropped into the water with sharks to either sink or swim. You deal with nasty customers and inept employees from the financial institutions that you service. The Risk Management Department has the highest turn over I may have ever seen and I originally started out in Customer Service. They supervisors are a joke. There are only 2 supervisors that are any good and actually seem to care about the employees, the other 3 are horrible. One is on a power trip and out to make a name for herself, although the name she's making for her self isn't a favorable one by the employees under her. The other two are truly not even worth mentioning. If a company is going to high a supervisor for their employees, they should also know every process that their employees are expected to do.

    Advice to Management

    Get a real training department. Stop taking all of your employees for granted. Show the people that get creamed at and cussed at on a daily basis that you care, at least a little. Be willing to hear our thoughts and don't just shut us down when we have something to say about a process or options that would be worth implementing in our department. This would improve moral in a huge way!


  9. Helpful (5)

    "Worst Company Ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jack Henry & Associates full-time (More than a year)

    Pros

    There are no pros for this company.

    Cons

    Salary - They brought me at 12% lower salary than the previous employer but expected responsibilities equivalent to a 3 position higher level.
    Extremely Micromanaging culture.
    No Work from home Policy
    No Flexibility for work-life balance
    Very strict culture on PTO request

    Advice to Management

    Stop discrimination at work!
    Stop paying cheap or else no one will work for JHA.
    Embrace work-life balance and allow employees to work from home.
    Stop looking outward(external customer focus) and start looking inward [internal customer(employees) focus]


  10. Helpful (1)

    "Solid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time

    Pros

    Great benefits, Solid culture room to advance and to move around.

    Cons

    some areas of the company are a little old fashioned. They hold to an older style of dress code.


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