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Jack Henry & Associates

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Jack Henry & Associates

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Jack Henry & Associates Employee Reviews about "upper management"

Updated Aug 10, 2020

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Found 33 of over 762 reviews

3.9
74%
Recommend to a Friend
91%
Approve of CEO
Jack Henry & Associates President and CEO David Foss
David Foss
259 Ratings
Pros
  • "Casual environment, Great benefits, Innovative products(in 81 reviews)

  • "work-life balance, they really care about their employees(in 76 reviews)

  • Cons
  • "Upper management is very clueless(in 23 reviews)

  • "Depending on department, the work life balance may be there(in 18 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Jack Henry & Associates and is not affected by filters.

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    Reviews about "upper management"

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    1. 5.0
      Current Employee, more than 1 year

      Great Work Environment

      Aug 8, 2018 - Technical Support Engineer in Springfield, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good starting pay/benefits. Upper management and Leadership are very approachable and seem very concerned about the success of all employees.

      Cons

      Facilities and work space do not always accommodate the amount of personnel on site.

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    2. 3.0
      Current Employee

      OK to work for

      Aug 10, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No problem with remote work

      Cons

      Upper management is very clueless

      Continue reading
      2 people found this review helpful
    3. 5.0
      Current Employee

      A great place to work!

      Feb 23, 2012 -  in Monett, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Jack Henry works very hard at creating a pleasant work environment for it's employees. The companies founders believed that valuing their employees was a top priority and the company seems to strive very hard to keep this philosophy in place, dispite growing pains. Employee opinions are sought and valued, as shown by the variety of avenues the company provides to voice ideas and complaints directly to upper management. Compensation packages are excellent as well. Overall, JHA is truly is a great company to work for.

      Cons

      While upper management makes a great deal of effort to show employees they are valued, mid- level management seems less inclined to pursue these same ideals. In addition, the good ole boy "I'm promoting you because we hang out together on the weekends" is still very much alive within some departments of the company. Managing people is about motivating your employees to give their best and making sure the company'svalues are adopted throughout ALL the ranks. Crunching numbers and meeting budgets is only part of what it takes to be a good manager. Acknowledging accomplishments, from simple pats on the back to promoting individuals fairly, based solely on knowledge and accomplishments is a great motivator. Being able to truly understand your employees needs and show empathy to them further promotes the "valued employee" company focus. JHA' s mid-level management misses the mark in this area.

      Continue reading
      2 people found this review helpful
    4. 4.0
      Current Employee

      A company that cares about family.

      Jan 22, 2015 - Technical Support in Springfield, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The work life balance is great in my department. I had a premature child and they allowed me to work from home to care for him. They also have never laid anyone off due to economic reasons in their history. The company has decent benefits including medical, dental, vision, 401k, stocks at a reduced rate, and an above average amount of paid time off including holidays. The upper management including the CEO actually listen to their employees opinions and advise. While it doesn't always result in the change you desire they will always take the time to explain to you their reasoning, usually personally.

      Cons

      I have been with the company for 8 years and the wages do not increase enough with even good reviews to keep up with the increased rates for insurance. When I started it was no cost for the basic insurance now it has risen so high that I was forced to drop the company insurance. While my department has a fair work/life balance I know of many others that do not. These employees work well beyond standard full-time hours on a regular basis. As many office type jobs there is too much politics involved in raises and promotions. If a boss decides they don't like you you will quickly know it based on those two factors.

      Continue reading
      5 people found this review helpful
    5. 3.0
      Current Employee, more than 3 years

      Laid back management/Processes are a trainwreck

      Jun 8, 2017 - Implementation Coordinator in Birmingham, AL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good management in terms of not micro-managing employees. The overall culture of the company is very laid back and they are extremely flexible about letting employees work from home or be full time remote after trust has been established. They also allow travelling employees to keep their airline miles and hotel points which is a nice perk.

      Cons

      As with a lot of older software companies these enterprise software solutions are implemented via old processes that need major overhaul. Documentation is severely lacking. Executive level management sets unrealistic time frames for major software projects yet refuses to hire on the necessary resources to complete the projects on time or pay competitive salaries to retain good employees. There is an heir from upper management that simply working for JHA is enough of a privilege to justify below market salaries and minimal annual raises (this may have been the case in the 90's and early 2000's but not anymore. Plenty of better companies to work for in terms of progressive employee treatment). Lots of talk about wanting employees input on process improvement but not a lot of action when it comes down to making the changes needed to create efficient processes, "stable" software and employee retention.

      Continue reading
      7 people found this review helpful
    6. 4.0
      Current Employee, more than 3 years

      It all depends on the department

      Aug 7, 2016 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Overall, the company is very good. It has a decent benefits package (match up to 5% on 401K, low healthcare co-payments, etc.) and looking at the stock history (JKHY), you can see that the company has a long history of gradual success. However, don't let the cons dissuade you, ask questions during interviews, specifically to find out what kind of manager you will be working for.

      Cons

      It's very easy for middle-management to get away with being outright terrible. This is especially so when the upper management is in a different location. Unfortunately, if you're unlucky to have accepted a position in one of these places, you will have to wait 2 years in order to transfer to a different department.

      Continue reading
      7 people found this review helpful
    7. 3.0
      Former Employee, more than 10 years

      Profitstars Review

      Jun 9, 2015 - Anonymous Employee in Omaha, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good Benefits - Flexible work schedule (telecommuting option for some positions) - Great co-workers

      Cons

      - Profitstars company is very silo'd - departments don't work well with one another - Management is out of touch with what is really going on with front-line employees & not eager to help resolve issues - No company cohesiveness anymore - they used to hold quarterly office meetings so the whole company knew what was going on with other departments, rarely do they hold an annual meeting anymore - Upper management only cares about budget - stretches the staff thin and makes them take on extra workload - Moral is very LOW compared to years ago - Product is outdated and very 'archaic' compared to competitors - they are currently going through a multi-year project to update it, but they can rarely hit deadlines - Releases that are put out to clients are late & 'buggy' with lots of issues - Huge culture shift at Profitstar compared to when they were privately-owned versus owned by Jack Henry - Lack of emphasis on client retention - customers do not come first anymore in the Support area

      Continue reading
      2 people found this review helpful
    8. 3.0
      Current Employee, more than 10 years

      Statement Preparer

      Dec 2, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Benefits, Flexible work schedule when needed

      Cons

      statement department is the lowest of the low and our input is not valued by upper management.

      2 people found this review helpful
    9. 4.0
      Current Employee

      Company is Good Employer for the Area

      Sep 26, 2015 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      JHA is a good place to work for this area (southwest Missouri). The salaries and benefits are competitive for this area. Working from home is a good option. JHA's products are a good solution for the financial industry.

      Cons

      While the benefits are good, they used to be better. Every year it seems that we lose another degree of a benefit, especially since the founders, Jack and Jerry, died. Also, is a male dominated management system. Men have the majority of management positions, especially upper management, men are frequently promoted over females when up for the same job. Once you have been in one department for a while, it is hard to move to another area.

      Continue reading
      3 people found this review helpful
    10. 5.0
      Current Employee, more than 5 years

      Awesome place to work

      Sep 10, 2014 - Senior Software Engineer in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You might think business software is boring. Here's what I've discovered. Anything can be boring if you're surrounded by the wrong people. Jack Henry is not one of those places. Everyone likes what they're doing. And most of the people have quite a bit of experience doing it. The software development teams are dynamic, and work with the latest technologies. The people are fun. It's the first place I've worked in years where I feel relaxed. You start out with a liberal vacation plan. And they really encourage you to take it. You can work from home when you need to. You get current training, and are always encouraged to learn more. Dress is casual, so jeans and a t-shirt most days.

      Cons

      Upper Upper management can be a bit stiff. But they usually come around.

      Continue reading
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