Jackson Hewitt Reviews | Glassdoor

Jackson Hewitt Reviews

Updated September 13, 2017
78 reviews

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Alan Ferber
1 Rating

78 Employee Reviews

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Pros
Cons
  • I liked the job enough, but I wouldn't return next season due to the low pay (in 36 reviews)

  • Seasonal work so not reliable source of year round income (in 22 reviews)

More Pros and Cons

  1. Helpful (1)

    "Seasonal Tax Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Preparer in Topeka, KS
    Former Employee - Tax Preparer in Topeka, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt part-time (Less than a year)

    Pros

    Able to gain tax knowledge. I enjoyed getting paid to add a skill to my resume. Didn't like anything else.

    Cons

    Had to pay for your own PTIN. Get paid $8 to charge poor people $400 for 30 minutes of work.

    Advice to Management

    Pay your employees better


  2. "Tax Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Jackson Hewitt part-time

    Pros

    - Good people
     - Some helpful hire ups

    Cons

    - low pay
    - poor bonus

    Advice to Management

    This applies only to the long island ny office, as I've heard other offices are run much better.

  3. Helpful (1)

    "Some Appreciation is Needed!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Employee in Sarasota, FL
    Former Employee - Seasonal Employee in Sarasota, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt part-time (Less than a year)

    Pros

    Some of the colleagues there were nice & helpful
    Having a set schedule

    Cons

    At times, feeling unappreciated and overworked
    Playing "favorites" with some employees in a certain department

    Advice to Management

    Please show more appreciation to employees and stop "playing favorites". Everyone should be treated equally.


  4. "Tax preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt full-time

    Pros

    Education provided to all employees

    Cons

    No communication little training assistance

    Advice to Management

    More communication is needed between management and employees


  5. Helpful (1)

    ";good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Tax Preparer in Austin, TX
    Former Employee - Seasonal Tax Preparer in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Jackson Hewitt part-time (More than a year)

    Pros

    learned a lot and office manager was great

    Cons

    pay not very good and inconsistent hours

    Advice to Management

    pay better percentages on returns for the season


  6. Helpful (1)

    "tax prep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt part-time

    Pros

    Get to be by yourself working slot

    Cons

    Very slow and manager was rude


  7. "JH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt part-time

    Pros

    Learn new tax laws annually and we meet a lot of new people

    Cons

    The pay is not competitive, equipment is not up to date, there is a lack of communication between management and employees

    Advice to Management

    Communicate with the employees, they have suggestions that may be able to hel p the company grow.

  8. Helpful (1)

    "Tax preparers with very limited tax knowledge and training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Associate in Washington, DC
    Former Employee - Tax Associate in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jackson Hewitt part-time (Less than a year)

    Pros

    Enjoyed working with a few coworkers. If you enjoy a low paying seasonal job, this would be a good fit for you.

    Cons

    Charging customers outrageous tax prep fees. Targets lower income customers that claim EITC. Tax prepares that do not have adequate tax training.


  9. "Tax Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Tax Preparer in Tuscaloosa, AL
    Former Employee - Seasonal Tax Preparer in Tuscaloosa, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jackson Hewitt part-time (More than a year)

    Pros

    Okay learning experience. Anyone can do it.

    Cons

    If you prepared a certain amount of returns, you were supposed to get a bonus. Well let me tell you they completely lied about this. Additionally the managers could care less about supervising the barely qualified employees which makes me question the accuracy and integrity of this company.


  10. Helpful (1)

    "Not what I expected from this company or in this industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Preparer in Surprise, AZ
    Former Employee - Tax Preparer in Surprise, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt part-time (Less than a year)

    Pros

    The people seem nice and are willing to help make sure you pass the tests.

    Cons

    Not enough managers to help out with customer issues or day to day operations. New hires are not properly trained to be left alone in Walmart locations.

    Advice to Management

    Spend more time making sure your people are prepared ( how to use the office equipment and actually prepare returns) BEFORE placing them in front of the public


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