Jackson Hewitt Reviews | Glassdoor

Jackson Hewitt Reviews

Updated February 9, 2017
61 reviews

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2.0
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Jackson Hewitt CEO David P. Prokupek
David P. Prokupek
2 Ratings

61 Employee Reviews

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Pros
  • Great people to work with and learned a lot about tax law (in 19 reviews)

  • Flexible hours and management is employee friendly (in 36 reviews)

Cons
  • only a seasonal job with no benefits and low pay (in 31 reviews)

  • seasonal job only and no benefits afterwords (in 17 reviews)

More Pros and Cons

  1. "work for JH"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Tax Preparer
    Current Employee - Seasonal Tax Preparer
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Jackson Hewitt full-time (More than 10 years)

    Pros

    the clients that you have and retain throughout the years.

    Cons

    the pay. the lack of organization. the lack of staff support.

    Advice to Management

    have EVERYONE who works for us take a basic tax class......also stop calling so much to clients they hate that.


  2. "Branch Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Adequate training and good software.

    Cons

    Work overtime with no time and one-half.


  3. Helpful (1)

    "Tax preparer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt part-time (More than a year)

    Pros

    You must be starter and motivated.

    Cons

    They don't seem to organized

    Advice to Management

    Upper management are fair


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Taxing job is no fun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Hours are good, and ot great

    Cons

    No help with problems or mean customers


  6. Helpful (1)

    "Tax Preparer"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Jackson Hewitt (Less than a year)

    Pros

    Good only for entry level tax preparers who wants to gain some tax experience.

    Cons

    The management is a mess.


  7. "Tax Preparer"

    Star Star Star Star Star
    Former Employee - Tax Preparer in Manassas, VA
    Former Employee - Tax Preparer in Manassas, VA
    Doesn't Recommend

    Pros

    Seasonal work. Select your days and hours. Excellent manager and training (for which I had to pay).

    Cons

    Very low pay. Part time, seasonal workers get no benefits. I had to pay for my training.

    Advice to Management

    Offer higher pay to qualified preparers to keep them with the company - otherwise high turnover.


  8. "Not Enough Training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fast paced seasonal position with lots of hours available

    Cons

    Not enough training offered to employees


  9. "Office manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fundraiser in League City, TX
    Former Employee - Fundraiser in League City, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Jackson Hewitt (Less than a year)

    Pros

    Nice office good people to work with

    Cons

    Didn't pay enough to office manager


  10. "Manger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager/Area Manager in New Rochelle, NY
    Former Employee - Office Manager/Area Manager in New Rochelle, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jackson Hewitt full-time (More than a year)

    Pros

    Opportunity to get some tax experience

    Cons

    Low Pay, Very Little Training, Disregard for clients


  11. Helpful (1)

    "Nice pay and benefits, but technically not interesting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software in Sarasota, FL
    Former Employee - Software in Sarasota, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt full-time (More than a year)

    Pros

    Salary and benefits were decent. Staff is very friendly and helpful. Not super stressful environment. Flexible hours. Very friendly to remote workers. Ability to work from home a few days per week. Agile for software development.

    Cons

    Almost all the technology is very old with very little documentation and an incredible resistance to change. Overall, most peers were not very skilled nor adventurous (in their code) and knew little about "new tech" (a lot of folks were quite "rusty"). The entire software management tool chain was also very old and the team unwilling to learn new things, or to implement new tools. Completely opposed in general to Open Source. Very poor direction from technical leadership. Business leadership was nonsensical in almost every request.

    Advice to Management

    The IT management was fairly new and rather than coming in and leading in an open environment, they were very quiet and secretive. Some decisions were made quickly and with no information and zero input from those that were there longer. Management needs to go to a leadership bootcamp and learn how to create a collaborative supportive environment. They did implement Agile, but even that was poorly executed. Technical management did not push back to business management at all when it came to technology decisions. A lot of the technology needed replacing and technical management turned a blind eye to it constantly. The thought was "it works, let's not risk breaking it", but in reality, most software there was not good and kept together with bubble gum and duct tape.



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