Jackson Hewitt Reviews | Glassdoor

Jackson Hewitt Reviews

Updated October 9, 2017
151 reviews

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3.0
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Alan Ferber
1 Rating

151 Employee Reviews

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Pros
Cons
  • I liked the job enough, but I wouldn't return next season due to the low pay (in 37 reviews)

  • Seasonal work so not reliable source of year round income (in 22 reviews)

More Pros and Cons

  1. "Tax Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Tax Preparer in Fayetteville, NC
    Former Employee - Tax Preparer in Fayetteville, NC
    Doesn't Recommend

    I worked at Jackson Hewitt part-time

    Pros

    Meet people of many origins

    Cons

    The salary was barely minimal wage.

    Advice to Management

    Train Leaders/Supervisors to be patient with new staff.


  2. "tax preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt part-time

    Pros

    Laid back, coworkers are nice, bonus structure is transparent and fair.

    Cons

    Hourly pay is low and some prepares are just not competent to do the job.

    Advice to Management

    Give financial incentive to become enrolled agent

  3. "avoid high expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Tax Preparer/Manager in Tempe, AZ
    Former Employee - Seasonal Tax Preparer/Manager in Tempe, AZ

    I worked at Jackson Hewitt full-time (More than 3 years)

    Pros

    Lots of hours during tax season. Education on new tax laws and continued education during tax season.

    Cons

    not much hourly pay. not good bonuses. Somewhat stressful. I worked for a franchise instead of corporate.

    Advice to Management

    Be more supportive and don't allow the stress on you permeate to your employees.


  4. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jackson Hewitt part-time

    Pros

    Flexible, salary, paid weekly, overtime

    Cons

    Offices somewhat unprofessional, Screen employees for friendliness

    Advice to Management

    Better screen selection of supervisors


  5. "Lead Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Jackson Hewitt part-time (More than 3 years)

    Pros

    Wonderful company and benefits.

    Cons

    Hours were not what they said.

    Advice to Management

    More fexability with hours for those who have jobs.


  6. "Okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Tax Associate in Temecula, CA
    Former Employee - Tax Associate in Temecula, CA
    Doesn't Recommend

    I worked at Jackson Hewitt part-time

    Pros

    Loved the owner of the franchise.

    Cons

    Low basic pay rate. Must sell extras to really make money.


  7. Helpful (1)

    "It was okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt part-time

    Pros

    Great boss to work for. Was always very helpful.

    Cons

    No set schedule. Upper management had unrealistic expectations. The fee schedule was kept a secret which leads me to believe there might be some predatory pricing going on. It seemed that low-income and elderly clients had the highest prices.

    Advice to Management

    If you feel your pricing is fair, publish your fees for all to see.

  8. "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jackson Hewitt full-time (More than 3 years)

    Pros

    Pay is comparable to other retail tax companies with better bonuses.

    Cons

    Long, long hours with little encouragement or recognition.

    Advice to Management

    Make the DM job duties more manageable with appropriate personnel to help.


  9. "Tax Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Jackson Hewitt full-time

    Pros

    You can work indepently and you meet alot of nice people .

    Cons

    They dont pay enough for the hard work you do.

    Advice to Management

    Pay more!!


  10. "Processing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt full-time

    Pros

    Friendly management,clean environment,good support from supervisors.

    Cons

    Too many technical issues within the company.

    Advice to Management

    Improve software for ease of use and franchise support.


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