Jackson Hewitt Reviews | Glassdoor

Jackson Hewitt Reviews

Updated April 27, 2017
101 reviews

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4.9
Star Star Star Star Star
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Jackson Hewitt CEO David P. Prokupek
David P. Prokupek
25 Ratings

101 Employee Reviews

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Pros
  • Great people to work with and learned a lot about tax law (in 19 reviews)

  • Great bosses, and flexible hours (in 37 reviews)

Cons
  • I liked the job enough, but I wouldn't return next season due to the low pay (in 34 reviews)

  • seasonal job only and no benefits afterwords (in 17 reviews)

More Pros and Cons

  1. "Boss With Heart"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Preparer in Branson, MO
    Current Employee - Tax Preparer in Branson, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt part-time (More than 3 years)

    Pros

    Truly interested in employee's personal growth and development. Will work with your schedule, if you have a second job. Are always available for help with tax questions.

    Cons

    Pretty intense responsibilities. Long hours during the tax season. Lots of people drop out first week of tax season. Not for people who cannot work under stress.

    Advice to Management

    They have your back !!!


  2. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Orleans, LA
    Current Employee - Anonymous Employee in New Orleans, LA
    No opinion of CEO

    I have been working at Jackson Hewitt full-time (More than 10 years)

    Pros

    Hard working people. Free tine post tax season.

    Cons

    Long in season hours and lots of training.


  3. "Best Job I've Ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Preparer in Federal Way, WA
    Current Employee - Tax Preparer in Federal Way, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt full-time (Less than a year)

    Pros

    Lots to learn
    Great training program
    Interesting and challenging job
    Fun bonuses and goals

    Cons

    Sometimes had to do cold calling
    Still had to deal with rude customers
    Retail hours

    Advice to Management

    Wish we didn't have to do cold calling but I understand that it works.
    Goals that are based on a percentage of returns rather than numbers so part time employees have a chance.


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  5. "Its a great company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Preparer in Pittsburg, CA
    Current Employee - Tax Preparer in Pittsburg, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt full-time (More than 8 years)

    Pros

    The company has lots of tax resources.

    Cons

    When the tax season ends and we have to go home.

    Advice to Management

    Keep up the great work.


  6. "Great tax firm, but needs more storage space."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Agent in Lloyd, NY
    Current Employee - Technical Support Agent in Lloyd, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Jackson Hewitt part-time (Less than a year)

    Pros

    Great bosses, and flexible hours. Everyone's very friendly and easy to work with. The offices always look professional. They have good printers and the office supplies is always well stocked.

    Cons

    The computers are a little outdated, and there isn't really a storage space for extra supplies. There also isn't any spare cash on hand if people come in and don't have the exact amount for there taxes.

    Advice to Management

    Have a storage unit central to all the offices and upgrade the computers. Keep a few dollars of spare cash at each office for customers that don't have the exact change.


  7. "Great working environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager/Tax Preparer in Talladega, AL
    Current Employee - Office Manager/Tax Preparer in Talladega, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt full-time (More than 10 years)

    Pros

    Great work environment, fast advancement

    Cons

    Can be short on staff at times


  8. "Tax Preparer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Preparer in Midland, TX
    Current Employee - Tax Preparer in Midland, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt full-time (Less than a year)

    Pros

    Flexible schedule, great hours to work

    Cons

    It is only seasonal work

    Advice to Management

    Great management


  9. "Very comprehensive training!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Tax Preparer in Astoria, NY
    Current Employee - Seasonal Tax Preparer in Astoria, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt full-time (Less than a year)

    Pros

    This company offers paid training and free comprehensive tax classes to ensure their new preparers are ready for the job

    Bonus of 5% of your total sales

    Cons

    None that I can think of

    Advice to Management

    Keep being great


  10. "Enjoyed gaining experience in an office setting."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Preparee in Mount Vernon, IL
    Former Employee - Tax Preparee in Mount Vernon, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Jackson Hewitt part-time (More than a year)

    Pros

    Trying was very helpful in being able to prepare taxes. The experienced tax preparers a were very helpful. They have plenty of training classes

    Cons

    Help desk being up to date on some recent tax credits or deductions. Help desk needs to keep same hours as the offices.

    Advice to Management

    Need to work on the help desk with keeping update on recent changes.


  11. Helpful (1)

    "tax preparer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Associate in Phoenix, AZ
    Current Employee - Tax Associate in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt full-time (Less than a year)

    Pros

    You can work in your desk like a professional.

    Cons

    Breaks are short AND NO TIME FOR LUNCH


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