Jackson Hewitt Reviews | Glassdoor

Jackson Hewitt Reviews

Updated October 12, 2017
540 reviews

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540 Employee Reviews

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Pros
Cons
  • I liked the job enough, but I wouldn't return next season due to the low pay (in 37 reviews)

  • Seasonal work so not reliable source of year round income (in 22 reviews)

More Pros and Cons

  1. Helpful (1)

    "It was okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt part-time

    Pros

    Great boss to work for. Was always very helpful.

    Cons

    No set schedule. Upper management had unrealistic expectations. The fee schedule was kept a secret which leads me to believe there might be some predatory pricing going on. It seemed that low-income and elderly clients had the highest prices.

    Advice to Management

    If you feel your pricing is fair, publish your fees for all to see.


  2. "tax preperar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    fix schedule, easy dressed, coworker is nice

    Cons

    not really, every thing is ok

    Advice to Management

    higher salary or more bonus

  3. Helpful (1)

    "Tax preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Tax Preparer in Cleveland, OH
    Current Employee - Professional Tax Preparer in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt full-time (More than 5 years)

    Pros

    Love the company mindset, very caring, gave away tons of trips to average people and even when the VP of stores visits locally, he is extremely personable, listens to concerns and praises people publicly. It's truly a good career if you like people.

    Cons

    Definitely goes from 0 to 100 in moments once season hits. You have to be a patient person to tolerate this field.

    Advice to Management

    Continue to be good listeners and fix up the stores as you can.


  4. "Tax Preparer"

    StarStarStarStarStar
    Former Employee - Seasonal Tax Preparer in Fredonia, NY
    Former Employee - Seasonal Tax Preparer in Fredonia, NY

    I worked at Jackson Hewitt part-time (Less than a year)

    Pros

    Great training, focused on knowledge and learning, worked with some great people.

    Cons

    They kind of throw you into the fire once tax season starts. There is training and help along the way but expect a lot right out of the gate.

    Advice to Management

    Nothing Specific


  5. "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jackson Hewitt full-time (More than 3 years)

    Pros

    Pay is comparable to other retail tax companies with better bonuses.

    Cons

    Long, long hours with little encouragement or recognition.

    Advice to Management

    Make the DM job duties more manageable with appropriate personnel to help.


  6. "Tax Preparer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt full-time

    Pros

    Different experience, good pay

    Cons

    Seasonal. Short training. Not always professional


  7. Helpful (2)

    "Boss With Heart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Preparer in Branson, MO
    Current Employee - Tax Preparer in Branson, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt part-time (More than 3 years)

    Pros

    Truly interested in employee's personal growth and development. Will work with your schedule, if you have a second job. Are always available for help with tax questions.

    Cons

    Pretty intense responsibilities. Long hours during the tax season. Lots of people drop out first week of tax season. Not for people who cannot work under stress.

    Advice to Management

    They have your back !!!

  8. "Tax Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Jackson Hewitt full-time

    Pros

    You can work indepently and you meet alot of nice people .

    Cons

    They dont pay enough for the hard work you do.

    Advice to Management

    Pay more!!


  9. "Tax Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Preparer
    Former Employee - Tax Preparer
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt full-time

    Pros

    Learn a the trade and basic knowledge about personal income tax

    Cons

    The workload is not even, some day could be very slow, some day could be very busy.


  10. "Processing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt full-time

    Pros

    Friendly management,clean environment,good support from supervisors.

    Cons

    Too many technical issues within the company.

    Advice to Management

    Improve software for ease of use and franchise support.


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