Jackson Laboratory Reviews | Glassdoor

Jackson Laboratory Reviews

Updated August 31, 2017
22 reviews

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Edison T. Liu, M.D
2 Ratings

22 Employee Reviews

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Pros
  • Jax was a great place to work, the community atmosphere at the Bar Harbor and Sacramento campuses was refreshing (in 8 reviews)

  • Good benefits, opportunity to move up (in 8 reviews)

Cons
  • It's a shame the culture is so different from the Bar Harbor site (in 14 reviews)

  • Hire more technicians to avoid the stressful workload and high turnover rate (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "CT location is all style, no substance"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Some excellent people who understand the way things work and are willing to help
    Very nice facility
    Lots of continuing education opportunities

    Cons

    Cold, unfriendly culture, very separated by PIs.
    Senior management are not strong scientists or business people. A lot money and effort is wasted on looking good, while there is no work to support the image. High turnover due to poor treatment, long hours and little recognition. It's a shame the culture is so different from the Bar Harbor site.

    Advice to Management

    The focus needs to be on good science and developing people. Management is nothing without the support and effort of the workers


  2. Helpful (1)

    "In Vivo Technologist(RA) II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Vivo Technologist II in Sacramento, CA
    Former Employee - In Vivo Technologist II in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Jackson Laboratory full-time (More than a year)

    Pros

    Gain a lot of experience in a short period of time. A good place for new tech.

    Cons

    High volume and stressful workload. More than 10h/day work schedule. When study activity goes wrong the lower level (RA) is the one who will be blamed. Management is a mess even they're trying hard to change. Scheduling is bias because only one scheduler and a lot of physical work besides study activities like lift more than 25 Lbs., and 30 min daily cleaning. The team has high percentages of injury rate, especially for wrist and back. As a RA, you're a janitor, facility technician and animal care technician. Work load and duty should be identified more clearly and specified.
    Hire more technicians to avoid the stressful workload and high turnover rate. Scientifically schedule work calendar. Be more specific about work responsibility. Let RA focuses more on studies and create more value to the company. Reduce workload of the injured employee and try to have serious proper training to help changing the injury rate.

    Advice to Management

    Hire more technicians to avoid the stressful workload and high turnover rate. Scientifically schedule work calendar. Be more specific about work responsibility. Let RA focuses more on studies and create more value to the company. Reduce workload of the injured employee and try to have serious proper training to help changing the injury rate.

  3. Helpful (4)

    "Such An Extraordinary Mission, But..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bar Harbor, ME
    Former Employee - Anonymous Employee in Bar Harbor, ME
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Jackson Laboratory full-time (More than a year)

    Pros

    The mission of this organization is extraordinary, with research into some of most serious and challenging diseases faced by mankind. Branching out into clinical genomic work as well as research. Many opportunities available.

    Cons

    Consider very carefully if you relocated to Bar Harbor. It is remote. Beautiful in the summer, but getting on and off the island is a hassle with traffic. In the winter the town practically closes up. While they help you move to Bar Harbor you could be stuck in an area of Maine with few alternative jobs if you have a working spouse or if things don't work out.

    Long time employees are clickish. They can go outside of your management channel to commiserate with other long time employees and seek to widen problems. This out of band grapevine is not addressed and makes navigating the political waters very difficult.

    While JAX is a non-profit, areas are run with all the ferocity of a for profit enterprise. You need to deliver 110%, however there is little guidance from senior management or feedback to know if you are actually doing well or coaching to address problems.

    Advice to Management

    IT is overwhelmed. Not enough front-line managers or staff. CIO does not have an IT background. IT needs a major restructuring. Outdated management styles- Revamp to empower employees.


  4. Helpful (2)

    "Management is out of touch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Bar Harbor, ME
    Current Employee - Project Manager in Bar Harbor, ME
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Pay is decent and the benefits are pretty good.

    Cons

    Managers are in meetings constantly. They are unavailable to help employees, and they have no idea what is going on in their departments.

    Advice to Management

    Learn what your employees actually do and support them in their work. If you are going to meetings all day long, you are not available to help us if the need arises.


  5. Helpful (7)

    "Bad management and outdated leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bar Harbor, ME
    Former Employee - Anonymous Employee in Bar Harbor, ME
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Jackson Laboratory (More than 5 years)

    Pros

    Outstanding working environment, excellent facility, super benefit package, and guaranteed funding availability

    Cons

    Outdated executive leadership and management. Old school HR approach. Heavily compartmentalized organizational structure. No communication horizontally or vertically.

    Advice to Management

    Update the management style. Open communication and promote team spirit. Overhaul HR and change human management mentality.


  6. Helpful (3)

    "JAX is wack dont waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Gopher in Bar Harbor, ME
    Former Employee - IT Gopher in Bar Harbor, ME
    Doesn't Recommend
    Neutral Outlook

    I worked at Jackson Laboratory full-time

    Pros

    Small environment. Get to wear a lot of hats. Learn new technologies.

    Cons

    IT department lacks collaboration and true customer service. Total compensation is on the lower end. Company departments lack synergy across the enterprise. Employees lack morale. Constant salary freezes. Small company growing pains.

    Advice to Management

    Get on the ball with communication and managing departments effectively


  7. Helpful (3)

    "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great job post college, they are always hiring.

    You start early (5am) and there is potential to leave early, but more on that in the cons section

    Cons

    Because they are always hiring, that means there is a huge turnover rate and this stems from poor management.

    Work hours range from 5am to 5:30pm

    Advice to Management

    Please show more appreciation to those who work beneath you. This can be anything from giving advice about how to move up in the company or even encouraging somebody to move to different departments if they have shown their worth

  8. Helpful (4)

    "Jackson Laboratory, Was a good place to work. Keyword "Was""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Float Technician in Ellsworth, ME
    Current Employee - Float Technician in Ellsworth, ME
    Doesn't Recommend
    Neutral Outlook

    I have been working at Jackson Laboratory full-time (More than 10 years)

    Pros

    Benefits are pretty good. They have a good starting wage for this area. Plenty of diverse jobs to chose from. They willing to train people for jobs they don't currently have skills for and they do a pretty good job training. Ability to work for the same company and work in different career paths if you find yourself bored with your current assignment.

    Cons

    Long term employees get put on the back burner. New employees have recently been given the opportunity to get early promotions making it easy to get up to a good pay level. However employees that have been here for a long period of time have no such opportunities and had no such programs during their early days. Promoting people less then a year in, making the same pay as people who have been at the lab for 10, 15 or even longer, who are doing the same job , this is not a good way to encourage people to dedicate time to stay with the company and refine their skills. Micromanagement is a huge deal. Our lower level supervisors have little control over their own areas due to senior management overreach. Our supervisors seem to be there just to convey messages from senior management and to take the blame when things go wrong. We depend on them to help guide us but they cant do so when they are being misdirected from management that has never seen the work they are trying to control. Accountability! this is a new focus so things don't get done wrong here. Management is always talking about how employees need to be held accountable for their actions. Here I totally agree with them, all employees should be held accountable, however this seems to exclude senior management. Jobs management used to have to do recently have been tossed down to already over worked supervisors. We are also have a huge problem with having a lot of technical work that requires attention to detail and not enough people to keep these tasks from getting out of control. The Lab should also sounds like it should have some awesome technology , that's far from the truth. Although there is some advanced tech in the labs, our operations rooms have some aging equipment that is always breaking down. We have tons of work with very little workers and duct-taped machinery to do it with. Sometimes it feels like we are expected to drive a formula 1 race with a rusty old hatchback from the seventies and the pit crew and driver are all one guy.

    Advice to Management

    Let your supervisors make some decisions. They aren't drones they do have brains. Stop pawning off work on them, It piles up and they cant get their own jobs done effectively. Pay attention to your equipment, we can't do our job if we are fighting machine malfunctions all day. Long term employees need some attention, sucking people in the first couple of years is easy but getting long term employees to do there best and feel enthusiastic about their job is the part that needs focus.


  9. Helpful (4)

    "Non-profit doesn't have to mean underpaid and overworked."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative I in Bar Harbor, ME
    Former Employee - Customer Service Representative I in Bar Harbor, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good initial orientation for new hires. National Park location.

    Cons

    Poor pay. 1/2 hour lunch. No close or covered parking in extreme climate. Too pennywise at worker's expense. Poor workspace environment in most buildings.

    Advice to Management

    Stop taking advantage of the locally desperate employment market and invest more in your excellent workers and a create a better clean air well lighted inspiring work environment instead of spending the "profits" elsewhere. And stop chasing greater and greater profit.


  10. Helpful (4)

    "JAX West - Mostly good people. Terrible management. (2011)"

    StarStarStarStarStar
    Former Employee - In Vivo Technologist in Sacramento, CA
    Former Employee - In Vivo Technologist in Sacramento, CA

    I worked at Jackson Laboratory full-time (More than a year)

    Pros

    The name Jackson laboratory looks really good on a resume. Best thing to do is work here for a few (2 max) years to get your feet wet in the industry and then move on to bigger and better opportunities.

    Cons

    Terrible "me first" management and culture. Terrible leadership form top to bottom. Terrible evaluation of talent and people skills. Poor allocation of resources. Upper Management has an inability to see thing from the perspective of lower employees and lower management was generally selfish and immature. Lower managers engaged in high school like drama and favoritism. Upper management is only concerned with the bottom line. High turnover rate of employees.

    Advice to Management

    Put people with actual leadership skills into position of authority, instead of just relying on seniority and favoritism.


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