Jackson National Life Reviews
Updated Jan 23, 2023
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Found 879 of over 949 reviews
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Top Review Highlights by Sentiment
- "The managers are great with checking in on SSA’s and making sure you’re caught up on work." (in 25 reviews)
- "Although during the hiring process the need for great communication is discussed, it is rarely practiced." (in 9 reviews)
Ratings by Demographics
This rating reflects the overall rating of Jackson National Life and is not affected by filters.
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- Current Employee★★★★★
Pros
Good environment for career growth
Cons
More work branches to work in different places
- Former Employee, more than 3 years★★★★★
Please avoid working in finance under any circumstances.
Jan 3, 2023 - Investment AccountantRecommendCEO ApprovalBusiness OutlookPros
Great benefits. The headquarters is very nice. I love the community philanthropy from the overall organization.
Cons
Working in finance is very much “churn and burn” at Jackson. Management has no interest in helping their associates develop. They constantly dangle promises of promotions and development opportunities in front of them but never deliver. They will work you 90+ hour weeks and never deliver on anything they say. Everyone had clear expectations on when they were expected to work in the office, but many in management would constantly stay home without telling anyone. Management would also waste time talking to boyfriend/planning kids wedding during busy times and were never available to help with difficult projects. I was constantly being lied to by management and my time was constantly being wasted when I would try to develop my skills and understanding in my job. From what I understand, the rest of finance is very similar. My heart breaks for my former coworkers who are accepting being treated this way.
Continue reading - Current Employee★★★★★
Part-time job as a college student
Jan 23, 2023 - Strategic Support AssociateRecommendCEO ApprovalBusiness OutlookPros
flexible hours, low stress environment, good support system
Cons
limited interaction with other employees, fast training
- Current Employee★★★★★
Decent pay but boring and stagnant work
Jan 18, 2023 - Strategic Support Associate in Lansing, MIRecommendCEO ApprovalBusiness OutlookPros
Good environment, flexibility, and wage
Cons
Often become boring and repetitive, not much room to branch out for other work
- Former Employee, more than 1 year★★★★★
Best Flexible Job
Jan 12, 2023 - Data Entry Clerk II in Lansing, MIRecommendCEO ApprovalBusiness OutlookPros
I was able to work when I wanted.
Cons
It felt like busy work, but it was easy.
- Current Employee, more than 1 year★★★★★
excellent benefits couldnt ask for more
Jan 2, 2023 - Liason Manager in Dallas, TXRecommendCEO ApprovalBusiness OutlookPros
The job is very laid back, company has great benefits, and work life balance is excellent
Cons
none i can think of
Continue reading - Former Employee, more than 10 years★★★★★
RUN AWAY!
Jan 11, 2023 - Call Center Representative in Lansing, MIRecommendCEO ApprovalBusiness OutlookPros
Health Insurance is good, BCBS. That's about it.
Cons
Extreme micromanagement, managers with heads up their butts, failure to listen to employees about system or service issues. Constant apologizing to customers for issues management won't deal with. Do not work here!!
Continue reading - Current Employee, more than 3 years★★★★★
Good Company
Dec 27, 2022 - CSA - Customer Service Associate in Lansing, MIRecommendCEO ApprovalBusiness OutlookPros
Work-life balance, upfront PTO, great benefits, WAH options
Cons
WAH after the training and development period is complete.
- Former Employee★★★★★
Pros
Flexible, great & friendly managers, nice environment
Cons
not much i can think of
- Current Employee, more than 5 years★★★★★
A great place to work
Oct 13, 2022 - Customer Service Advocate in Lansing, MIRecommendCEO ApprovalBusiness OutlookPros
I have been at Jackson between 4-8 years and in that time I have been promoted vertically 3 times and horizontally once (I gave my title as my starting title for anonymity). The cafeteria is unusually good, the campus is unusually beautiful, the benefits are average to above average for large companies, the vacation time is easier to get than it is many places, and the people are unusually nice. How much you actually like your job will depend, as with any place, on two main factors: your relationship with your manager, and whether your particular job is a good fit. The call center is a tough place to start out, especially during tax season, but you can apply elsewhere after one year, as long as you receive a successful review. This is a place that will take people with or without a college degree and train you; it is a place where you can truly change your life, but you have to be patient and mind your p's and q's, too
Cons
As with any place, there are procedures that make no sense and are hard to change. A simple example: some of our forms have said for years that we close at 8 pm. Actually, we close at 7 pm. Really? But that is the reality of large groups: the things they do well are very efficient, but changing direction is rarely quick or easy. I am excited for their systems modernization - once the bugs are worked out
Continue reading
Jackson National Life Reviews FAQs
Jackson National Life has an overall rating of 3.7 out of 5, based on over 949 reviews left anonymously by employees. 72% of employees would recommend working at Jackson National Life to a friend and 59% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
72% of Jackson National Life employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Jackson National Life 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Jackson National Life to be coworkers, career development, benefits and the cons to be senior leadership, culture, management.
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