Jackson Nurse Professionals Reviews

Thank you for your very positive feedback! We are passionate about holding to our values as a team: Others First - Growth - Wisdom. Everyone at Jackson is important to our success as a team, from production to operations. We're incredibly grateful for a beautifully diverse team of associates who are experts in the travel nursing industry.

Thank you for this feedback and for highlighting our variety of assignments! Above all, thank you for your commitment to patient care. You are the heartbeat of JNP.

This is great feedback, thank you so much for taking the time to let us know about your experience. Our recruiters love what they do and strive together with our credentialing team to achieve our collective mission of improving the delivery of patient care and the lives of everyone we touch. While our highly-skilled credentialing team regularly gets nurses started quickly, on occasion (and especially during the height of COVID) credentialing efforts may have felt slower due to our high-volume, critical deployment needs getting prioritized. As it relates to insurance, we benchmark our benefits and pay packages throughout the year and even expanded our benefit offerings last year, and are one of the few staffing companies that offer our travelers a matching 401k in addition to health benefits. We're disappointed that the insurance didn't meet your expectations.

We appreciate your sincere feedback and thank you for providing insight into a potential issue. As you know from working with us for 2 years, we have a stellar reputation for paying our team members on time every week, and for paying them accurately. But, we admit that mistakes can happen. In fact if a mistake does happen, our reconciliation process is immediate. Meaning, we wire or FedEx a check the same day. As the COVID-19 pandemic spread in recent months, our job orders for nurses grew by the thousands overnight, and many nurses like yourself answered the call. As a result, our nursing team grew exponentially in just a few short days and our administrative teams had to expand to meet the demand. So, while we’re not familiar with the circumstances you describe, we believe it’s possible that someone dropped the ball, and we may not have been given the chance to make it right. And for that, we’re deeply apologetic. It is never in our best interest to fail to pay nurses on time, or to inaccurately report time sheets. You are too important to us to behave as carelessly as you describe. Please accept our sincerest apologies for any mistakes on our part, and know that our President is interested in speaking to you personally to make sure we do everything we can to resolve what happened. Feel free to share more information about this experience at askjackson@jacksonnursing.com or reach out and ask for Bill Morgan so that we can take the appropriate steps on our end to make sure it doesn’t happen again.

We appreciate your insight and thank you for taking the time to leave us feedback. We’re sincerely disappointed to hear you had a negative experience at Jackson and hope you had a chance to provide deeper insight into your experience during your exit interview. We believe there’s always room for improvement, which is why we engage in a comprehensive, anonymous survey every year that leads to focus groups where we pinpoint opportunities for growth as a company. Regarding your reference to inadequate compensation, we conduct ongoing compensation reviews to ensure that we are competitive in our industry. In response to your thoughts around time off and sick leave, we increased days off to 23 days for your first year which also includes health benefits starting your first day, 6 free sessions with a mental health counselor through our EAP program, flexible work schedule options, and a healthcare savings incentive program with company contribution and free health coaching. We’re sorry to hear that none of this met your expectations and are open to ideas that further enhance our associates' lives.

This is great feedback, thank you so much for letting us know how we're doing!

Thank you for your very positive feedback! The truth is, recruiting is hard. And, just like travel nursing, it's not a career meant for everyone. In all reality, we’re not perfect. But, we are passionate about holding to our values as a team: Others First - Growth - Wisdom. Everyone at Jackson is important to our success as a team, from production to operations. And, we're incredibly grateful for a beautifully diverse team of associates who are experts in the travel nursing industry.

We really appreciate you leaving this feedback for us. Even though recruiting can be stressful, it's important that you enjoy quality time away from work as well. We'll be taking your input to heart and evaluating the environment all the way around.

Thank you for those positive comments, we appreciate it! While we're disheartened to hear about your negative experience, we're encouraged by the fact these events would have happened over 4 years ago. Many changes have occurred since then and we can't remember a time when we charged anyone for our company Thanksgiving event or Holiday Dinner. We've added an Onsite Clinic since you left, employee discounts, and lots more team events. Again, thank you for your feedback!