Jagex Reviews | Glassdoor

Jagex Reviews

Updated September 28, 2018
151 reviews

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3.1
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Phil Mansell
16 Ratings

151 Employee Reviews

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Pros
  • "Other benefits such as free fruit" (in 12 reviews)

  • "The majority of the staff are nice people and you will make friends easily enough" (in 8 reviews)

Cons
  • "Bonuses and promotions go to anyone prepared to suck up to senior management" (in 15 reviews)

  • "Little to no career development or training opportunities" (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Very pleasant company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jagex full-time (More than a year)

    Pros

    Lots of fun, everyone's great to be around

    Cons

    Management was great, but could have been a little more direction


  2. Helpful (1)

    "2007RunescapeGold LLC Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in South Lake Tahoe, CA
    Former Employee - Sales Manager in South Lake Tahoe, CA
    Recommends
    Positive Outlook

    I worked at Jagex full-time (More than a year)

    Pros

    Immediate boss was great. Work day ended at 9 or 6pm for the most part. Paid average to good

    Cons

    The rest of management is ineffective and out of touch. Not much room for growth. Weak attempt at creating a company culture. There isn't much opportunity for professional growth.

    Advice to Management

    Recognize the hard working employee

  3. "Awesome!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Marion, NC
    Current Employee - Anonymous Employee in Marion, NC
    Recommends
    Positive Outlook

    I have been working at Jagex full-time (More than 10 years)

    Pros

    AWESOME COMPANY LOVING IT!! Hopefully the New CEO Can Turn it around and add 15+ more years to the future of runescape

    Cons

    Past Problems but we are now striving Runescape's Future Looks Amazing for the company and the players!

    Advice to Management

    Keep up the good work


  4. Helpful (15)

    "An absolute joke, from beginning to end. All 8 years of it."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Probably the best thing about Jagex is the people. By people, I mean the staff on the ground. The managers are pretty much exclusively liars who have got where they are by lying to other liars.

    Cons

    Management have no idea how to manage people or a business. They yes and guess their way through the day, and end up with a broken team, function and business.

    Advice to Management

    Leave.


  5. Helpful (1)

    "Excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Tech QA Engineer in Cambridge, East of England, England (UK)
    Current Employee - Junior Tech QA Engineer in Cambridge, East of England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jagex full-time (Less than a year)

    Pros

    1) Easy going Agile environment
    2) Flexible working hours
    3) Very friendly staff
    4) Lots of company events, inside and out!
    5) Plenty of opportunity to provide feedback
    6) Company benefits such as Pension, insurances, gym subsidiary, fruit, hot drinks, vending machines, kitchen & pub
    7) Mental health is taken very seriously and there are many avenues to get help
    8) Can work from home if it's essential

    Cons

    1) Based in Cambridge that doesn't have any direct connections other than London
    2) Living in Cambridge can be expensive


  6. Helpful (1)

    "Great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Systems Developer in Cambridge, East of England, England (UK)
    Former Employee - Web Systems Developer in Cambridge, East of England, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Jagex full-time (More than a year)

    Pros

    Passionate staff, great office, amazing industry

    Cons

    Technical debt is often overlooked

    Advice to Management

    Don't underestimate the effect ancient technology can have in different teams's ability to deliver value.


  7. Helpful (4)

    "Don't believe the hype."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Cambridge, East of England, England (UK)
    Former Employee - Customer Service in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some perks, not bad, not the best, although they will make you believe they're the best

    Cons

    Where to start??
    From the primary - school- like training (bullies included as "trainers" ) where you're not alowed to ask questions, but are asked questions like "what are you not allowed to do when you're wearing a Jagex t-shirt", where people reply in unissound "NOT GET INTO FIGHTS WITH COLLEAGUES", from the ridiculous targets set where you dont have enough time to blink, from the 'shame on you meeting culture" when you don't reach your RIDICULOUS targets, from the more-managers-than-workers culture, from the 5 minute break where you're allowed blinking and toilet and hopefully-if you have Time -COFFEE (because they micro manage all your steps) from the aggressiveness of your superiors when you're not a bubbly and hiper-excited person to be working there at all times, (because you had ADULT jobs before), don't waste your time in customer service because this is a waste of your family time and energy. An Outdated game, Outdated work system and Outdated slavery-culture, this company was a waste of my energy and basically a STAIN on my CV that I try to hide at all times. People come from all over the country to work here by lack of knowledge. Its not what they tell you, so your gaming knowledge is not worth anything at all, nobody cares about you, you're a number that nobody cares about.

    Advice to Management

    Learn from small start ups how to treat employees and customers. The pre written, long and robotic responses have no place in this century. Wake up and smell the Blizzard...

  8. Helpful (4)

    "Great place, ruined by politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - N/A in Cambridge, East of England, England (UK)
    Former Employee - N/A in Cambridge, East of England, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Jagex full-time (More than 3 years)

    Pros

    Great environment, benefits, mostly fun colleagues

    Cons

    What appears to be an old boys club in the upper management team, preventing fair treatment of certain staff who can be singled out.


  9. Helpful (2)

    "Stagnant and Political"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jagex full-time (More than 3 years)

    Pros

    If you really like runescape this is the only company for you.
    Very profitable, if you are on the runescape 3 or Old School team you probably have a lot of job security.

    Cons

    Runescape is our only cash cow.
    The company is very political!
    Bonuses and promotions go to anyone prepared to suck up to senior management.
    Company always fails to do anything else except runescape.

    Advice to Management

    Treat everyone in your company equally and fairly, recognise hard work and dedication, not nepotism.


  10. Helpful (12)

    "Good starting point in the games industry, but not somewhere to linger long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Jagex full-time

    Pros

    - Great colleagues, relaxed atmosphere, beautiful office. I've made lifelong friends at Jagex. Most people are incredibly passionate about what they do.
    - A good place to 'get a foot in the door' in the gaming industry. It brings in newcomers and spits out highly-experienced industry veterans.
    - Some good perks, including an on-site canteen, free bike repair, extravagant parties, and private healthcare and dental. Maternity and paternity cover and holiday allowance received boosts recently!
    - Situated within beautiful Cambridge, within a short train of London.
    - The opportunity to work on projects outside of your remit.
    - Handsome bonuses.
    - Great grassroots efforts to improve gender representation and diversity.
    - Things look promising for mobile and OSRS!
    - The community can be amazing.

    Cons

    - Pay isn't great unless you're at the top, especially for Cambridge, which is an expensive city. Makes you wonder where those record profits go. Many would prefer they were used to increase baseline salaries rather than funnelled into unnecessarily lavish bi-annual parties, which in turn exacerbate an already harmful drinking culture. Nobody even uses the in-house pub they splashed out on!
    - Very little upward mobility. Expect to have difficulty progressing internally. Lots of empty promises too. This ties into my next point, but make sure everything you're offered is written down, so you don't spend months doing extra work to have the goalpost moved and ultimately removed.
    - Lazy management has been known to take advantage of some employees' enthusiasm, indefinitely palming off the responsibilities of those who leave onto existing employees without recognition or an end in sight.
    - Weird end of year grading system that *directly impacts* your bonus amount. A three is everything from 'satisfactory' to 'goes above and beyond'. Four is 'goes above and beyond all the time'. Five doesn't seem to exist. Sends the wrong message and adherence is inconsistent across the company.
    - Recently removed the ability to use alternate Thursdays for learning and other projects, though this is said to be returning in Jan. A similar initiative enabling employees from across the business to submit game ideas was also recently canned.
    - Some toxic departments, namely player support, localisation, and marketing. The former especially is run like a call centre. These employees are also exposed to some of the worst behaviours from disgruntled players. Highly stressful, not great for those concerned about their mental health. Latter is extremely disorganised.
    - On that note, the company pours out empty platitudes about positive mental health but often punishes those who are struggling because of it, causing them to spiral further.
    - Recruitment hasn't always had the best reputation, although hopefully this is improving. Stories about people going for months before hearing anything are quite common, even for internal applicants.
    - Appalling gender pay gap because there aren't many women in senior roles. Hopefully this will change.
    - Player community on social media can be extremely toxic, especially towards female jmods on streams. Mostly abuse or objectification (or both). This has led to many women not wanting to partake in streams anymore, which is a shame. The Live Events (formerly MTX) team especially gets a lot of hate, even threats.
    - Employees discouraged from publicly voicing opinions/ concerns on internal forums (described as derailing) and actively discouraged from comparing notes.
    - No truly healthy options in the canteen. 'Light' often means a smaller portion of something unhealthy.
    - While mostly excellent, some people can be gossipy, cliquey, and unkind.

    Bottom line: the quality of your experience will be determined by the quality of your manager. There are some excellent ones and some awful ones who have no business managing other people. Make sure they're someone who's willing stand up for you when/if required.

    Advice to Management

    - Give managers and HR better training on how to deal with employees who struggle with mental health. They should be supported, not punished. Take a human approach.
    - Improve pay for those on the ground. Don't just say you will or claim to have done so (or 'reviewed' it), actually do it. You'll lose out on great talent.
    - Properly and immediately rehire when people leave. Don't palm off responsibilities. It leaves employees feeling as though you've taken advantage. They're people, not machines.
    - Rethink your end of year scoring system and reward those who put in extra work without compensation.
    - Improve opportunities for upwards mobility. Make sure everyone has a progression plan they're happy with, mandatory.
    - Recommence TAPP with revisions, or provide other avenues/outlets for morale-boosting creativity.
    - Provide support and training for those dealing with players directly.
    - Improve working conditions for player support.
    - Address instances where some employees' incompetence makes life more difficult for those they have to work with.

    But mainly:

    Read these reviews and turn them into actionable points for change!!! Good people are leaving, and it's only gonna get worse.


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