Jagex Reviews | Glassdoor

Jagex Reviews

Updated November 30, 2017
136 reviews

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2.9
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Phil Mansell
2 Ratings

136 Employee Reviews

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Pros
  • Most devs who work there are great people who make it enjoyable to come to work, and have a lot of (often underutilized) talent (in 15 reviews)

  • 60 gift voucher on your birthday, team jollies, beer Friday, full health care cover, free gym membership (in 14 reviews)

Cons
  • Terrible HR and senior management (in 14 reviews)

  • Little to no career development or training opportunities (in 6 reviews)

More Pros and Cons

  1. "Very pleasant company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jagex full-time (More than a year)

    Pros

    Lots of fun, everyone's great to be around

    Cons

    Management was great, but could have been a little more direction


  2. "2007RunescapeGold LLC Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in South Lake Tahoe, CA
    Former Employee - Sales Manager in South Lake Tahoe, CA
    Recommends
    Positive Outlook

    I worked at Jagex full-time (More than a year)

    Pros

    Immediate boss was great. Work day ended at 9 or 6pm for the most part. Paid average to good

    Cons

    The rest of management is ineffective and out of touch. Not much room for growth. Weak attempt at creating a company culture. There isn't much opportunity for professional growth.

    Advice to Management

    Recognize the hard working employee

  3. "Awesome!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Marion, NC
    Current Employee - Anonymous Employee in Marion, NC
    Recommends
    Positive Outlook

    I have been working at Jagex full-time (More than 10 years)

    Pros

    AWESOME COMPANY LOVING IT!! Hopefully the New CEO Can Turn it around and add 15+ more years to the future of runescape

    Cons

    Past Problems but we are now striving Runescape's Future Looks Amazing for the company and the players!

    Advice to Management

    Keep up the good work


  4. Helpful (10)

    "An absolute joke, from beginning to end. All 8 years of it."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Probably the best thing about Jagex is the people. By people, I mean the staff on the ground. The managers are pretty much exclusively liars who have got where they are by lying to other liars.

    Cons

    Management have no idea how to manage people or a business. They yes and guess their way through the day, and end up with a broken team, function and business.

    Advice to Management

    Leave.


  5. Helpful (4)

    "Potential is there, but needs work.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jagex full-time

    Pros

    - Great place to get a start in the games industry.

    - Freedom to try new things.

    - Involvement in multiple stages of project's planning and developement.

    - Close-knit, supportive developement teams.

    - Tapp days/training/game jams.

    - Free gym/fruit/staff parties.

    - There are extremely talented, hard working and friendly people.

    - Relaxed environment.

    - Good holiday,

    - Direct communication with the player community.

    - Science park is a great place to work.

    Cons

    - Refusal to increase average staff pay despite complaints, all while broadcasting record profits.

    - Bizzare spending habits on things no one wants or needs (an on-site pub comes to mind).

    - Unwillingness to address or even acknoledge accelerating staff turnover.

    - Questionable hiring and promotion practices held by those in lead positions.

    - Overall chaotic & reactionary business behavior.

    - Aging or redundant middle management roles that unfortunately obstruct developement pipelines.

    - Reliance on an IP that is confined to a severely dated game engine.

    - Misplaced tech priorities pushed by department leads with no experience or knowledge.

    - Overall lack of art direction.

    - Unwillingness to act on ideas or concerns that come from below middle management.

    Advice to Management

    - Stop with the empty gestures and make a real effort to increase salaries to a normal living wage.

    - Remove roles that no longer serve a purpose and obstruct productivity.

    - Use financial resources to recruit seasoned experts with industry experience instead of hiring from within.

    - Allow new staff members to incorperate valuable skillsets learned outside instead of ignoring them until they get discouraged.

    - Create several small scale teams to work on a variety of different non-RS related micro projects.

    - Think of jagex as a games company instead of a vehicle for financial investment.

    - Stop being so reactionary and stand behind decisions, you may find a new sense of stability.


  6. Helpful (1)

    "Great game, some great people but questionable ethics."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jagex full-time

    Pros

    Some of the nicest, smartest people work there.

    Cons

    Some of the most outrageously useless nasty people work there.

    Advice to Management

    Sort out your ethics and get rid of the bullys.


  7. "Great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Very good company, nice people

    Cons

    Management could be better, and organization

    Advice to Management

    listen to your player base

  8. Helpful (1)

    "Good perks but poor management & career prospects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jagex full-time (More than 5 years)

    Pros

    - Awesome office
    - Good training budget & internal learning opportunities
    - Company parties
    - Good additional perks (free fruit, canteen, bike repair)
    - Strong awareness around mental health issues
    - Company culture is slowly improving

    Cons

    - Salary isn't sufficient for the living cost of Cambridge
    - Huge lack of investment in technology
    - Unable to develop or publish a successful game since RuneScape
    - Managers often show up late or not at all without any notice
    - Everything about most senior management and 'strategy' team
    - Lack of respect to lower level employees
    - Unrealistic expectations and timescales
    - Company is too rigid and lacks ambition
    - Career progression and recognition for good work is very poor

    Advice to Management

    - Do a better job with caring for employee's careers by empowering them and recognising hard work.
    - Invest in adequate technology and staff to allow people to do their job effectively.
    - Show some humility and respect to people 'below you' and actually listen to their expertise and opinion.
    - Lead by example, without expecting your employees to do things you can't or won't do.


  9. "Great company, tons of perks though they need to look at investing in new titles."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex full-time

    Pros

    * Great atmosphere.
    * Great location.
    * Perks were fantastic (gym, cycle repair, fruit, Amazon vouchers on your birthday).
    * Company parties and celebrations were great.
    * Stable place to work.

    Cons

    * Difficult to progress through the company, a lot of staff members who have been their from the start with the mentally that "change is not good".
    * Too much focus on Runescape. Need to R&D other titles with smaller dev teams.
    * As an artists, bespoke tech means transferable skills are difficult to obtain.
    * Content developers have too much power...
    *..As do marketing teams.


  10. Helpful (2)

    "Brilliant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Cambridge, East of England, England (UK)
    Current Employee - Senior Manager in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jagex full-time (More than 5 years)

    Pros

    Fantastic atmosphere and people to working with.

    Cons

    Profits slipping massively with change of redundancy. Causing a lot of concern.

    Advice to Management

    Look after your staff!


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