Jagex Reviews | Glassdoor

Jagex Reviews

Updated February 24, 2017
129 reviews

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129 Employee Reviews

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Pros
  • Most devs who work there are great people who make it enjoyable to come to work, and have a lot of (often underutilized) talent (in 15 reviews)

  • 60 gift voucher on your birthday, team jollies, beer Friday, full health care cover, free gym membership (in 14 reviews)

Cons
  • Terrible HR and senior management (in 13 reviews)

  • No real understanding of gamers outside of the core RS players in upper management (in 10 reviews)

More Pros and Cons

  1. Helpful (3)

    "Shoulder rubbing required"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jagex full-time

    Pros

    Lots of nice people, great parties, occasional bonuses.

    Cons

    Questionable career progression routes for the specific few that shout loudest and rub shoulders with the right people. For everyone else progression is a confusing maze of undefined targets and lower-than-average pay boundaries.

     Some senior staff seem to be chair warmers that are easier to keep than dispose of whilst others are working themselves to exhaustion.

    Not sure what HR do, once you're in the door you won't see them again until you leave.

    Advice to Management

    Put more focus on making your staff happy with career satisfaction instead of flashy parties and beer.


  2. Helpful (7)

    "Holding on for better times"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Positive Outlook
    Approves of CEO

    I have been working at Jagex full-time (More than a year)

    Pros

    Personally speaking the best team of people I've ever worked with.
    Great core product, created and maintained by enthusiastic people the majority of which are talented professionals.
    New product teams of talented devs and artists full of ideas which, as a gamer look really exciting.
    TPP (Thursday personal projects). A great initiative letting people develop ideas alone or in groups. Some excellent VR prototypes and improvements to existing titles and tools have come from this.
    Decent benefits including an excellent canteen, however as other reviewers have noted they have been refocused of late by a out of touch exec tier who don't seem to appreciate that their entire business is built on the work of artists and engineers rather than management.

    Cons

    Depending what department and field you are in salaries range from good to borderline unlivable.
    Due to measures taken pending sale (but shhh it's a secret), staffing levels have dropped. Gaps are starting to show and it's hard on the people in those under staffed teams right now.
    Work life balance. It fluctuates greatly based on your role and team. No one can deny Cambridge is now as expensive to live in as London but without the public transport system to support efficient commuting.
    Staying positive day to day can be hard. Line managers help a lot but when the rudder is flung from side to side on a daily basis it's often impossible to look back and feel a sense of achievement if the thing you just built is no longer required.

    Advice to Management

    In the trenches keep doing what you are doing. You keep the ship running and the good weeks are all due to you guys.
    On the larger company scale. The delusion is clearly too strong in those who should be immersing themselves in the medium we make, and the communities where our customer are rather than the frankly comical, buzzword laden corporate management meta material they regurgitate. The rest can embrace the future. We have an opportunity for real change at the top. I'm sure there are eager professionals out there who can actually provide business and technical leadership to our teams of capable and hopefully still enthusiastic engineers and artists. Statistics can guide games engineers and designers toward creating great games, you can't make a game based on studies and statistics.


  3. Helpful (2)

    "You Can't Predict The Future, But You Can Make It."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Talented, hard-working individuals find opportunity in abundance.

    An excellent benefits package that many take for granted.

    Highly ambitious corporate outlook - marginal gains (and their associated group high-fives) are being replaced with high growth/profitability targets. These targets demand fresh thinking and innovative plays for the company; an exciting prospect for keen individuals that appreciate a challenge.

    A diversifying talent pool; the narrow-minded and bitter old boys club is (thankfully) falling away.

    Very exciting directional plans are being laid for the company, taking Jagex into the globalized era via a suite of new products under a strengthening brand.

    A holistic view of Jagex is finally being recognized; silos have been identified as a first step to leveling the company for autonomy.

    Much needed "no nonsense" messages are being broadcast from the top. Disgruntled nay-sayers are pulled from the woodwork into a revealing light (see results below).

    A very exciting future lays ahead for employees with ambition and drive.

    Cons

    Outdated workplace (to be refurbished in coming months).

    A few toxic "untouchable" individuals remain.

    An ingrained culture of reluctance to progression is still being torn away as Jagex transitions to a stronger industry position.

    Talent is lackluster, in general. As we strengthen resourcing capabilities, this will change for the better. Lets create the talent-rich environment needed to realize Jagex' lofty ambitions.


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  5. Helpful (1)

    "Good experience but management and HR a mess."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Jagex full-time (Less than a year)

    Pros

    Friendly and enthusiastic teams.
    Opportunities to develop skills outside of your job title.
    Team and company wide "jollys".
    Free evening meals if staying late.
    Great atmosphere and working environment.
    Opinions and suggestions are definitely taken on board in relation to game content.

    Cons

    HR and management are very unorganised and have gone downhill recently.
    Management have no interest in the titles the company produce and care solely about money.
    A lot of older employees stuck in their ways and refuse to learn new methods or approaches.

    Advice to Management

    Listen to your employees more often.


  6. Helpful (15)

    "Incompetent CEO, Incompetent Exec team, Little opportunity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jagex full-time

    Pros

    As always came up in the Staff surveys, the colleagues who actually do work are amazing. Benefits were good, but have been recently stripped so that higher management get the lions share of rewards and benefits.

    Cons

    The CEO appears to be just a money man, and took over as a vehicle to get the company sold. He seems completely incompetent and it is no surprise that every venture he's ever been involved with seems to have gone heavily down the drain (eg Acclaim, Codemasters). His cronies in the "strategy team" couldn't strategise their way in or out of a paper bag. All of the competent managers or exec have either left in disgust at the CEO's behaviour, or have been fired because they actually care about the people who work for Jagex.

    Employees are expected to work long hours to meet unrealistic deadlines, and pay for overtime is scarce unless you happen to be one of the 'On Call' employees.

    Jagex's corporate 'strategy' is unknown, and no-one appears to be able to indicate what it might be above 'diversify the brand' and 'penetrate China', although there is little to no company strategy on HOW to achieve this, and definitely no technical strategy to underpin any development.

    Approvals for hiring are all vetted by the CEO, and approval is only actually given once an offer is made to a candidate. Thus you may go down a long and protracted interview route before finding out that the role you applied for doesn't actually exist.

    Advice to Management

    Fire the CEO and the Strategy team and associated cronies. They add absolutely no value to the company as it stands. Stop driving your best employees out of the door, and finally, stop letting the CEO drain huge amounts of money out of the company to pay for his personal lifestyle.


  7. Helpful (24)

    "Turning the good into bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Cambridge, East of England, England (UK)
    Current Employee - Director in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jagex full-time (More than 8 years)

    Pros

    - Office is at a great location with lakes, nature and is great in the summer
    - Christmas party each year tends to be a brilliant night with good food and booze
    - Some outstandingly skilled individuals that share their knowledge and inspire others
    - Outstanding game knowledge within the RuneScape team, there's a real passion to develop
    - Bonus payments at the end of the year if targets are met are brilliant if you perform well
    - A full day to work on personal projects / your own games every two weeks, good for creatives
    - Has an on-site canteen that's a little pricy, but food is okay and it's convenient

    Cons

    - CEO sucking creativity and passion away from people through implementing stupid strategies
    - CEO is openly offensive to staff on company live streams and doesn't treat women like people
    - Saving money is the top priority, to the point where you can't even get sign off for a team meal
    - Performance reviews for managers non-existent with no direction or role progression
    - Staff surveys get sent out and nothing happens as a result of feedback given
    - Culture and atmosphere losing the 'Games Studio' vibe more every day
    - Excellent role models being turned into boring, demotivated zombies
    - Organisation structure is getting unnecessarily complicated

    Advice to Management

    - Don't tell your managers how to manage people when you don't even do it well yourself
    - Stop saying yes to everything you're told to do and start challenging what's right and wrong
    - Value the staff that have been here a long time and stop calling them moaning pests
    - Look closer at your senior management team and realise they do practically nothing
    - Stop making promises to your staff to shut them up for a while, that you never intend to keep
    - Stop taking ownership of pay rises and bonuses and trust team managers to do it themselves
    - Stop setting unrealistic revenue targets for new games as it's demotivating your excellent staff
    - Take up the indie game development style, just throw out games quickly until you find a winner


  8. Helpful (9)

    "High turnovers for poor treatment of employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jagex full-time (More than a year)

    Pros

    nice office, nice pool table and free dinners.

    Cons

    Terrible management and middle management, no trust or respect paid to creatives - huge amounts of unqualified micromanagement, false transparency between the layers of staff, no penalties or firing for incompetence of those middle management when required due to ongoing office politics.

    Poor pay compared to the area average, terrible game direction and everyone there feels like the ship is slowly sinking. Huge amounts of layoffs, very high turnarounds for creatives, and if talent is hired it's treated badly and ends up leaving.

    The workplace is treated like a playground, with most of the staff very immature and unaware socially, firing nerf guns around or playing video games loudly during work hours, not any kind of atmosphere to work under.

    Advice to Management

    Actually listen to and respect the creatives more, give them more power - a month without the AD and more work was always accomplished.


  9. Helpful (14)

    "Working here was hell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development Manager in Cambridge, South West England, England (UK)
    Current Employee - Development Manager in Cambridge, South West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There is very little positive to say about Jagex. They paid well but really not well enough to put up with the constantly toxic environment they created.

    Cons

    Absolutely the worse place I have ever worked. You could not drag me back with horses. Design would constantly change and overtime was enforced with very little human spirit or compassion. Makes hell seem like fun by comparison.

    Advice to Management

    You are unpleasant and your behaviours unacceptable. Hiring creative people and then crushing the life out of them with pressure and overtime while never being able to give any clear guidance about what it is you want them to do it probably not a good plan for success.


  10. Helpful (1)

    "Good Work Lifestyle in Jagex"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Game Developer in Cambridge, East of England, England (UK)
    Former Employee - Game Developer in Cambridge, East of England, England (UK)
    Recommends
    Neutral Outlook

    I worked at Jagex full-time (More than 3 years)

    Pros

    Life in the offices can be a little quirky. I love how our co-workers can pull pranks and do nerf wars. Fun is highly encouraged here! Excellent environment for creativity and the co-workers are incredibly fun to work with. Reasonable salary, especially when you are encouraged to have fun in order to promote creativity.

    Cons

    Management can be a little hard to deal with sometimes. Jagex is managing multiple games at once so there are separate teams for each game. The teams are detached from each other and sometimes there are internal politics. Co-workers are consistently being re-assigned to a different game especially away from the flagship game, which I believe is the most important to stay focused on.

    Advice to Management

    Let the management of separate games be separate from each other and don't pull developers from one game to another!


  11. Helpful (2)

    "Runescape is still going strong"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Level Designer in Cambridge, East of England, England (UK)
    Current Employee - Senior Level Designer in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than 10 years)

    Pros

    Amazingly passionate and knowledgeable staff, excellent working environment

    Cons

    Certain disciplines arent exactly catered for or supported at this company.



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