Jagex Reviews in United Kingdom | Glassdoor

Jagex UK Reviews

Updated July 26, 2017
80 reviews

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3.1
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Phil Mansell
1 Rating

80 Employee Reviews

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Pros
  • Most devs who work there are great people who make it enjoyable to come to work, and have a lot of (often underutilized) talent (in 15 reviews)

  • 60 gift voucher on your birthday, team jollies, beer Friday, full health care cover, free gym membership (in 14 reviews)

Cons
  • Terrible HR and senior management (in 13 reviews)

  • Little to no career development or training opportunities (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Brilliant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Cambridge, East of England, England (UK)
    Current Employee - Senior Manager in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jagex full-time (More than 5 years)

    Pros

    Fantastic atmosphere and people to working with.

    Cons

    Profits slipping massively with change of redundancy. Causing a lot of concern.

    Advice to Management

    Look after your staff!


  2. "Sick pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in Cambridge, East of England, England (UK)
    Current Employee - Community Manager in Cambridge, East of England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    20 days per year very good

    Cons

    absolutely nothing at all to say

  3. Helpful (8)

    "Avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Game Designer in Cambridge, East of England, England (UK)
    Former Employee - Game Designer in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jagex full-time (More than 10 years)

    Pros

    - No crunch or overtime.

    Cons

    - Does not seem interested in making games, or developing new products.
    - The only game that supports the company is dying out and there is nothing in development to replace it.
    - Nepotism is widespread particularly in the managment/leadership circle.
    - They use their own internal tools and script language, meaning you don't develop any transferable skills.
    - Little to no career development or training opportunities.
    - People are affraid to given honest or open feedback, especially anything negative or critical of the company or its products. This has resulted in poor quality games/content being developed and resources going to waste,
    - Struggles to retain talent, as skilled individuals are often overlooked for promition, creativilty is non existant and the company leadership is clueless, unorganised and uninspiring.
    - Lots of lazy staff cruising for paychecks. Rather than working smarter they would rather hire more people to throw at the problem.
    - Managers off load their responsibilities onto others and take no accountability for their actions or decisions..

    Advice to Management

    - Start developing new games, you will never attract any worth wild game developers if you don't show that the company is capable of creating new products,
    - Invest in industry standard tech, such as off the shelf game engines and tools. Use scripting languages that people know.
    - Trim the fat, get rid of unproductive staff and reduce the amounts of "red tape". You dont need so many "managers" or "leaders". Smaller, focused teams are more productive and will result in better products.
    - Don't ignore your failures. Learn from your mistakes and move on.


  4. Helpful (3)

    "Working at Jagex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Game Designer- in Cambridge, East of England, England (UK)
    Former Employee - Game Designer- in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jagex full-time

    Pros

    Nice people in the actual teams - good social life if you are able to make friends but a few sexist idiots spoil it somewhat.

    Cons

    Terrible HR and senior management. Reliance on one product. Inability to spot when presumed replacement products were dead in the water.

    Advice to Management

    Fail fast, fail often rather than develope for 5 years, change tack twice and then finally fail


  5. Helpful (2)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior QA Analyst in Cambridge, East of England, England (UK)
    Current Employee - Senior QA Analyst in Cambridge, East of England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jagex full-time (More than 10 years)

    Pros

    - QA department offers real progression and a sense of belonging
    - Our skills and talents are invested in, we can code, create graphics, release our own content
    - Can work on personal projects for an entire day every two weeks
    - Due to how well the department is setup we rarely need to do O.T, and if we do it's not a lot
    - Huge sense of ownership and accountability for your content, lots of trust placed in you

    Cons

    - Pay is not terrible, but isn't above average. Cambridge is too expensive which reduces our gain
    - Because of the above you're pretty much restricted to house sharing, which isn't a great life

    Advice to Management

    - Balance our wages in coordination with location costs, performance AND role. Not just one.


  6. Helpful (5)

    "Worst company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Software Developer in Cambridge, East of England, England (UK)
    Former Employee - Lead Software Developer in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jagex full-time (Less than a year)

    Pros

    Good salary and good benefits. Apart from that, the only good thing about that experience is the friendship of several people I met at that time.

    Cons

    Absolutely the worst company I have ever worked for in my 15+ years career.
    Management took one bad decision after the other, without listening to experienced developers on their team.


  7. Helpful (1)

    "Going in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Cambridge, East of England, England (UK)
    Current Employee - Manager in Cambridge, East of England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jagex full-time (More than a year)

    Pros

    Financial security
    Bright future
    Addressing the problems of the past
    Benefits and perks are great

    Cons

    Can be hard to integrate if new
    Resistance to change from lower level management who feel they would not be supported from above
    Lack of exposure to working in the wider games industry creates incorrect attitudes and opinions

    Advice to Management

    Keep pushing forward.

  8. Helpful (12)

    "A game studio that doesn't know what it's doing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jagex full-time (More than 5 years)

    Pros

    - Benefits of employment are the best I've encountered in the games industry, however in my opinion they do not make up for the toxic culture inside the studio.

    - The office itself has recently undergone a refurb. It actually isn't a soulless white office any more.

    Cons

    - The studio is not creatively led at all, and is instead run by a numbers focused 'strategy' team that show no understanding of good game development or seem open to learning. This evolution of a studio is fairly typical (read up about Halfbrick) where, somehow, owners forget the importance of empowered creativity which created success in the first place.

    - The upper management are completely invisible to the staff actually making games. There is no sense of wanting to connect or engage.

    - Projects which are spun up are often outsourced to external studios, then fade off into obscurity and are marred by politics because they aren't supported correctly and there is no clear vision from day one as to what they should be.

    - The studio has not the decency to close a project in a professional and honest manner. Radio silence seems to be their strategy of choice despite the resentment and bad sentiment it cultivates, and the negative effect it has on developers.

    - Morale is the lowest I have ever seen it.

    Advice to Management

    Better engage with your employees. There are a lot of people who believe things can be done better and have ideas for doing so, but do not feel there is a way for them to voice their ideas which will be sensibly considered. We're game developers; our passion should be about trying to create enjoyment and fun but this is getting entirely lost by growing resentment.


  9. Helpful (4)

    "Fun Company, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Tester in Cambridge, East of England, England (UK)
    Former Employee - QA Tester in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jagex full-time (More than a year)

    Pros

    Fun Place to work, Free fruit, benefits. Full Canteen, good equipment. Friendly place to live.

    Cons

    Badly run, People are brought in due to nepotism on ridiculously high salaries and do not deliver. Money goes to Runescape as they are the breadwinner and the other products suffer. Redundancies are not far away when starting at this company.

    Advice to Management

    Focus on the new products. Get a small really good team and create some new ideas.


  10. Helpful (5)

    "Shoulder rubbing required"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jagex full-time

    Pros

    Lots of nice people, great parties, occasional bonuses.

    Cons

    Questionable career progression routes for the specific few that shout loudest and rub shoulders with the right people. For everyone else progression is a confusing maze of undefined targets and lower-than-average pay boundaries.

     Some senior staff seem to be chair warmers that are easier to keep than dispose of whilst others are working themselves to exhaustion.

    Not sure what HR do, once you're in the door you won't see them again until you leave.

    Advice to Management

    Put more focus on making your staff happy with career satisfaction instead of flashy parties and beer.


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