Jamf Employee Reviews about "management"

Pros

JAMF is growing at a rate that has provided constant opportunities for those that are open to working hard and being uncomfortable as they pioneer new positions and roles. Pay is competitive, benefits are excellent. Good blend of internal promotions and outside experience on senior management team.

Cons

Pace is fast. Not everyone is comfortable working in an environment that is evolving this fast. Growth creates big workloads until hiring can catch up in some areas. These are short-term growing pains caused by exciting growth and expansion.

Pros

- Access to technology is easy - The people (aside from management) are wonderful - Benefits are very good - Some paid holidays**

Cons

- Compensation - HR - Management - Very limiting work environment - Rapidly expanding company with little to no scaling to keep up with demand Compensation: Between Tier 1 agents being hired on for higher than Tier 2, the terrible “merit-based” raise system (with a max of 3%), and the complete lack of cost of living adjustments, the monetary compensation here clearly lacks anything to be desired. Despite that, benefits are rather good with moderate access to PTO, and Medical/Dental/Visual. *Recently, however, Jamf has entirely removed any sort of covid sick leave, so that access to PTO is rather moot should one be so unlucky. There are opportunities to use other means to cover extended leave, but any of those requests can take as little as a couple weeks or as long as a few months. **Looping back to the paid holidays. Offering 24/7 support is awesome for customers, but means some people get the short end of the stick working weekends or holidays. In addition, there’s no “getting that holiday back” - If you work service desk or on-call during a holiday that the rest of the company gets off, you’re just out of luck on that one. HR: During my time at Jamf, I attempted to go through the process of receiving accommodations that ultimately would have helped me perform my job better than what I was able to. This, of course, needed to be done through HR (which also has not scaled with the company, and can also take weeks to months to get any sort of progress on a case. Upon asking for the information on how to apply for accommodations, the HR Representative working with Support at the time made it very clear that they did not believe I needed them because my disability is mental health related. They instead provided the information to take a leave of absence. Following that, anytime I tried to get any additional information, I was shoo’d away and told to call the number they had given me. Never getting the accommodations I needed, my performance continued to drop and no amount of explanations or pleas for help from my manager would get through the “Get on the GL or you’re fired” attitude tier 1 managers have over their employees. Even going to higher level management would ultimately lead to nothing as they’d give a boilerplate “Yeah I’ll look into that” with no action or further communication surrounding the issue. Management: Tier 1 support requires a call center level dedication to the phones, and everything else can just fall by the wayside. If you waver on the phones for whatever reason, be prepared to face unreasonably severe consequences. Managers will continually spout “The GL is the most important part of the job” while also assigning a full case queue and chat shifts everyday. The latter two are more like busy work as managers will routinely pull people from chats or casework to “Meet the demands of the GL” leaving no time for any other sort of learning or progression in your support career. Tier 1 Management also has a bit of a problem with treating employees as disposable. Mental Health or Physical Wellbeing are less important than the GL. Managers will encourage taking the entire day of PTO if anything is preventing you from being on the GL. Construction outside? PTO. Ear infection? PTO. Allergies making you sneeze? PTO. They would rather not have you at all, than be available outside of the GL. Regardless of what you bring to the table, nothing is more important than the GL. Very limiting work environment: As mentioned above, nothing matters aside from the GL. This includes the company value of “Relentless Self-Improvement.” There is simply no time, due to the way management treats employees and the lack of scaling of any department to meet demands, to learn or explore anything. Tier 1 managers subtly push that if a case requires any level of research just to consult so you can get back on the GL. There is absolutely nothing earned for over-performing in Tier 1 support. You won’t have managers breathing down your back, but regardless of the documentation you provide, questions you’re able to answer, cases you’re able to close, if you’re not on the GL it just doesn’t matter. Again, management actively rewards the bare minimum of droning through 3 hours of calls and coasting everywhere else. It’s not all bad though. The people I worked with fostered one of the most amazing communities I’ve been a part of. It’s really sad that Jamf doesn’t recognize or reward the talent they have. Maybe they would have kept some of the really amazing people around. Ultimately, this is a fine place to work for the Jamf experience, but your talents will be better recognized elsewhere. Thriving in Tier 1 support is as simple as doing the bare minimum and having no desire to grow your tech support skills beyond what is strictly critical.

Pros

The culture is the one of best I've ever experienced Management and leadership cares for you and actually listens to what you say The growth and opportunities are endless Overall they just take great care of you as an individual

Cons

The pay - there are a lot more jobs out there that pay more. But at the end of the day, it checks all of the boxes for me so pay isn't that important.

Pros

- Hard does not remain unnoticed - Management is always available and they do not micro manage like far too many managers do at other companies - Benefits are awesome

Cons

- I think compared to other tech companies in similar roles, salaries at Jamf tend to be slightly lower than average or are at around average - Sometimes work can be overwhelmingly high and more personnel is needed, although I think this is getting better

Pros

-The product is very much a niche and is evolving as Apple in the enterprise is. -Great benefits

Cons

-The new CEO is very talented, but since the co-founders are no longer a big party of the company, the culture is making a dramatic change for the worse -Too much middle management has been hired with no clear description of what their job is other than to babysit and micro manage. -It is my belief, along with many others, that the company is in the process of being acquired. Dean Hager has a history of this and they are hiring executives to 'tighten things up.' -The company is not very culturally diverse, unless you reside in one of the international offices. -Employees are not treated equally. If you are one of the 'originals' and are liked by upper management, rules and/or policies will be changed to accommodate them.

Pros

JAMF really focuses on the customer without compromising its commitment to it employees. Management is excellent at evaluating the environment and taking steps to ensure that employees are proud to work here and care about the mission. They really focus on why we do what we do. Work environment in the office is great and promotes collaboration and flexibility in work styles. Training is top notch for new employees. Compensation is very good and includes benefits that are above and beyond what most companies offer. Our customers love the extra effort that we go to making sure their problem is our problem.

Cons

The company is still finding its way through growing pains. This is not a huge con and is something management takes seriously while working with employees to better the company.

Pros

Been with Jamf for a while. Great to employees. Good benefits.

Cons

Definitely starting to feel the growing pains with the exponential growth. In IT definitely seems to be adding more layers of management rather than investing in more help.

Pros

Some nice people. Good initial training. CEO is energetic. That is it really..

Cons

Terrible salaries. No/limited progression. Slow to improve product and processes. Absent HR. Senior management who are where they are only because they have been around at Jamf for too long and are causing the company damage.

Pros

- Company Culture. - Pay + Benefits. - Training and Development is plentiful and consistent.

Cons

- Stressful (mostly stemming from responsibilities) - Sales Management is spread thin due to growth and attention to detail/employee needs can be lacking.

Pros

Still a growing company with a quality product. Apple Business Team 2.0. Get the benefit of the Apple Culture with a startup's culture and sales reward potential.

Cons

Growing rapidly can cause it's bumps in culture. Middle Management can be very type A and micro-manager type. Middle management hasn't adjusted to the JAMF carefree nerfwar culture. Career paths aren't clear as the company reacts to growth and new positions.