Jamf Employee Reviews about "people"

Pros

Laid back atmosphere, room for growth, some positions have competitive wages for the area based on education/experience. If you are someone who can take initiative, approach new things with an open mind, work well with difficult personalities, take constant changes in direction with stride, and be committed to educating yourself and improving the way things are done, you will go far.

Cons

The company is growing at a rate that is not being handled well, causing too much chaos. Original values have been debased into things that are simply recited to new hires or repeated over and over until they lose their original meaning. There used to be a sense of ownership for what JAMF was. We were proud of what we were doing and took pride in working hard towards improvement. There was an implied trust between everyone, which worked when JAMF was smaller because in general, the people who were hired back then were 5 star employees. It used to be practice to hire 'good people' because you can train good people to have technical knowledge. You can't train 'bad people who happen to have a lot of technical knowledge' to be 'good people'. Everyone was expected to be capable of learning independently, to make things easier on others (not just yourself), to help out struggling team mates, and to work towards self improvement, improving the product, and improving the experience of the customer. Because the company is growing so fast and dynamically changing, the bar appears to have been lowered for new employees and elevated for the amount of work that is expected to be completed. People now blame others for things not being 'better' or 'easier'. Instead of taking a bit of time to learn things and understand problems to work together and organize solutions, people make split decisions, cut corners, or find other people to take things off their plate. Silos have been created and management isn't ever on the same page. Priorities change rapidly. The solution is having a ton of meetings that no one can attend because everyone is in a constant state of confusion, frustration, and burnout trying to get the 'real' work done.

Pros

- Access to technology is easy - The people (aside from management) are wonderful - Benefits are very good - Some paid holidays**

Cons

- Compensation - HR - Management - Very limiting work environment - Rapidly expanding company with little to no scaling to keep up with demand Compensation: Between Tier 1 agents being hired on for higher than Tier 2, the terrible “merit-based” raise system (with a max of 3%), and the complete lack of cost of living adjustments, the monetary compensation here clearly lacks anything to be desired. Despite that, benefits are rather good with moderate access to PTO, and Medical/Dental/Visual. *Recently, however, Jamf has entirely removed any sort of covid sick leave, so that access to PTO is rather moot should one be so unlucky. There are opportunities to use other means to cover extended leave, but any of those requests can take as little as a couple weeks or as long as a few months. **Looping back to the paid holidays. Offering 24/7 support is awesome for customers, but means some people get the short end of the stick working weekends or holidays. In addition, there’s no “getting that holiday back” - If you work service desk or on-call during a holiday that the rest of the company gets off, you’re just out of luck on that one. HR: During my time at Jamf, I attempted to go through the process of receiving accommodations that ultimately would have helped me perform my job better than what I was able to. This, of course, needed to be done through HR (which also has not scaled with the company, and can also take weeks to months to get any sort of progress on a case. Upon asking for the information on how to apply for accommodations, the HR Representative working with Support at the time made it very clear that they did not believe I needed them because my disability is mental health related. They instead provided the information to take a leave of absence. Following that, anytime I tried to get any additional information, I was shoo’d away and told to call the number they had given me. Never getting the accommodations I needed, my performance continued to drop and no amount of explanations or pleas for help from my manager would get through the “Get on the GL or you’re fired” attitude tier 1 managers have over their employees. Even going to higher level management would ultimately lead to nothing as they’d give a boilerplate “Yeah I’ll look into that” with no action or further communication surrounding the issue. Management: Tier 1 support requires a call center level dedication to the phones, and everything else can just fall by the wayside. If you waver on the phones for whatever reason, be prepared to face unreasonably severe consequences. Managers will continually spout “The GL is the most important part of the job” while also assigning a full case queue and chat shifts everyday. The latter two are more like busy work as managers will routinely pull people from chats or casework to “Meet the demands of the GL” leaving no time for any other sort of learning or progression in your support career. Tier 1 Management also has a bit of a problem with treating employees as disposable. Mental Health or Physical Wellbeing are less important than the GL. Managers will encourage taking the entire day of PTO if anything is preventing you from being on the GL. Construction outside? PTO. Ear infection? PTO. Allergies making you sneeze? PTO. They would rather not have you at all, than be available outside of the GL. Regardless of what you bring to the table, nothing is more important than the GL. Very limiting work environment: As mentioned above, nothing matters aside from the GL. This includes the company value of “Relentless Self-Improvement.” There is simply no time, due to the way management treats employees and the lack of scaling of any department to meet demands, to learn or explore anything. Tier 1 managers subtly push that if a case requires any level of research just to consult so you can get back on the GL. There is absolutely nothing earned for over-performing in Tier 1 support. You won’t have managers breathing down your back, but regardless of the documentation you provide, questions you’re able to answer, cases you’re able to close, if you’re not on the GL it just doesn’t matter. Again, management actively rewards the bare minimum of droning through 3 hours of calls and coasting everywhere else. It’s not all bad though. The people I worked with fostered one of the most amazing communities I’ve been a part of. It’s really sad that Jamf doesn’t recognize or reward the talent they have. Maybe they would have kept some of the really amazing people around. Ultimately, this is a fine place to work for the Jamf experience, but your talents will be better recognized elsewhere. Thriving in Tier 1 support is as simple as doing the bare minimum and having no desire to grow your tech support skills beyond what is strictly critical.

Pros

Good growing company. Many knowledgeable and helpful people

Cons

Pay lower than average Turnover has increased dramatically recently.

Pros

Great work/life balance depending on the manager and department. They reward people who work hard and want to work their way out of support.

Cons

A little heavy on the Jamf kool-aid and not transparent about pay within the company unless local laws required that.

Pros

Incredible, awesome people. Provides great technology Highly collaborative Great overall values If you're in the right department and role, makes you want to work here Overall great on-boarding experience (for the most part)

Cons

Does not pay a living wage, even for where Jamf is headquartered Does not believe in cost-of-living increases; You're lucky for a 3% annual raise Rest of company is not scaling with customer quantity or sales Survived greatly on 'Kool-aid' (Great place to work), but this is going sour Upper department leadership showing massive incompetencies in decisionmaking Tier 1 Technical Support is nothing more than a call-center grindfest, but management can't even do that correctly Tier 1 Technical Support managers are some of the most apathetic, zombie, churn and burn, lack of humanity individuals and there is no reason for it. I blame this on their managers, and continue upwards to upper Support leadership. Metrics are simply horrible, and the methods to achieve them are soul-sucking, and there is a fundamental unwillingness for improvement. Tier 2 and 3 leadership is better, and so is the role, except it still does not pay a reasonable living wage for the amount of skill required Onboarding can take 8 weeks for trainings, but you still don't get taught or coached any of the important topics Processes need a rework, and despite probably knowing best, management does not listen to employees for process feedback. You're lucky to make it a year here before you want to leave If you make it longer than a year, you're still wanting to leave, but also have to fight your way through to better pay, because the only way you will get paid more is by taking on new roles Jamf does not give cost of living raises, period. They go against them. Departments are given an annual merit raise budget and they have to divvy it up. Years of service and true skill mean nothing, let alone a living wage. They gave an RSU grant, but because the stocks plummeted and have not gone up, it's still not very meaningful. Can't eat an RSU, live under an RSU, and can't survive on the promise of an RSU. And if you leave the company, you lose it. For years, Jamf has been promising to look into benefits, compensation, and so on, but to this day has done essentially nothing. Many roles have had the same starting wage that they did 3 or more years ago. They are literally hiring compensation analysts, which simply boggles the mind. They need to hire someone to hear the words 'Pay people more.'. They need a fundamental readjustment to what pay looks like, and they need it soon. HR tickets are known to go for weeks, if not months, without answering, because like many other departments, HR itself is overworked and not scaling. There are multiple occasions of accommodations being ignored, Management isn't doing enough to protect employees, especially women employees, from customers and individuals that go out of their way to be... creepy. Company believes in 'relentless self improvement', but does not practice what it preaches as a company. Support department gets shafted on days off, because you work some holidays and you do not get any special benefits for doing so. You don't even get holidays 'refunded' as floating holidays. Support department has weekend rotations, and at the higher tiers, on-call. Recently got rid of COVID pay. If you get COVID now, you must use your limited PTO. Multiple employees are having trouble using other related benefits though, because HR and the third-party carriers must send replies by way of covered wagon or carrier pigeon.

Pros

• Awesome company culture with a lot of fringe benefits. • Good benefits package. • Not a lot of bureaucratic BS... atmosphere is relaxed yet very fast pace and goal driven. • No micromanagement, at least in my area. People are expected to do their jobs and nobody is hanging over your shoulder to make sure it happens. Employees tend to embrace this trust and deliver their best. • People are really passionate about the products, delivering a great customer experience, and the company. This passion is contagious. • Lots of smart people that you can rub shoulders with and mutually improve each other's games

Cons

• As company grows, it's having to shed some things that helped define it's "cool" culture, such as JAMF week. I suspect that new things will take their place, as the CEOs and other leaders seem to really care about keeping the culture alive, but these haven't been identified yet. • If you demand a lot of management structure to keep you on task, this isn't the place for you. Employees are expected to do their jobs without a lot of intervention and be self-starters.

Pros

There are some very smart, passionate people here. People are always looking to improve and are willing to take time out of their day to help you out. Genuinely nice and humble teammates. Good work-life balance. Pay is pretty in-line with the market. There are opportunities to work with a lot of technologies. Jamf's products do so much that you can learn a ton.

Cons

Jamf isn't really a software company anymore. The majority of the codebase is built on code from 5+ years ago that was very poorly designed. Projects to fix tech debt have never started or end up stalling out. Sales has the final word on what work gets prioritized and product really only cares about the current crisis and playing catch up. Development has gotten slower and more frustrating as more and more features are piled on top of a crumbling codebase. It's become clear that the only thing that executives care about is increasing sales and hitting financial goals. Alarm bells raised by engineering leadership go ignored over and over. They've forgotten the importance of "software" in a software company. There are no equity opportunities whatsoever for employees (outside of C-levels). Everyone was bought out of their equity after the sale to Vista with nothing to offset. There's not any opportunity for career development past a certain point. If you're fine with implementing interesting features on top of existing code you'll do fine here, but if you want to innovate or have a broader impact look elsewhere.

Pros

Jamf has the ability to find and hire some of the most talented people I've ever worked with. Almost every employee you work with will be incredibly intelligent in the role, and be able to help you with anything you need. If you start here, you'll feel welcomed by the open arms of the work force. Jamf also made a very surprising and genuine effort during the initial days of COVID to assist in transitioning people to remote work, and have committed to remote work since then. I say surprising because the same exact roles that people were asking to do remote before COVID were shot down constantly, due to 'Culture' reasons. This is listed as a pro because they are continuing to support WFH now, so that's good! This is where most of the Pro's end however, and as you can see, competitive pay was not one of the things that was noted as a pro.

Cons

Jamf is not a place where people should stay more than a year or two if they want to get the best out of their career. You'll see the cracks in the walls as soon as you start talking about career advancement and promotions internally at the company. They'll tell you there is always a place for someone who pushes themselves, which is maybe true in the early days of when I started, but absolutely not true now. You'll just end up doing two jobs until they hire someone to do the job you wanted to do instead. Jamf inability to keep up with competitive pay is astonishing for how smart the employees are, which leads me to believe there is something far worse going on behind the scenes. The company prides itself on doing its best for it's employees, which it will try to do for everything except the bottom line for them. Many people who started here end up going somewhere else making 20-40% more for the exact same role, sometimes even more. Jamf uses tier based regional pay to determine your compensation. This was really the only way that pay could work, two years ago... COVID and WFH has changed that significantly by evening out the playing field, and Jamf still has yet to actually adjust to it. Lots of long time tenured employees are leaving Jamf, and those that I am aware of are all leaving with this being a MAJOR point. Jamf prides itself on it's two mission statements of "Relentless Self Improvement" and "Selflessness", which is seen by the employees every single day. They have to relentlessly self improve to keep up with the constant changing directions and demands of the company, which seem to be aimless at times. The need to be selfless to try not to care about the huge inequality of pay they'll receive for doing the same or more work as those at a different company.

Pros

Very cool people and team environment

Cons

the cold calling was not for me

Pros

Some really cool folks working on the floor. As well as some very cool customers. This will keep you working for Jamf, but is absolutely not a reason to go to work there.

Cons

Jamf is the biggest sham in software employment today. They will try to explain away their disgustingly poor pay, with beanbag chairs and the odd office party. Year-over-year pay increases are well below industry average and they will tell you you should feel lucky just to work there. Career advancement opportunities are slim to none once you hit a certain, yet very low, level. They will dangle career opportunities to get you to stay docile and when a position opens up they will hire from the outside. To Jamf their employees are disposable. They consistently brag about being a 'Top Employer' yet internally they're a mess. They draw heavily on allowing fresh graduates a 'foot in the door', so tenure there is a joke. Management will regularly remind employees that they are disposable. Middle management is ruining the organization. Too many MBA's with zero experience in the real world. They'd rather have a workforce that looks good to potential buyers, than support their people and customers. The product is a mess, and effects all aspects of the business. I watched good people be walked out the door because they challenged the status quo. Jamf is dying, and senior management is asleep at the wheel. If you're part of the LGBTQIA community or a minority, steer clear.