Japan Airlines Reviews | Glassdoor

Japan Airlines Reviews

Updated March 26, 2017
26 reviews

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2.8
Star Star Star Star Star
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Masaru Onishi
5 Ratings

26 Employee Reviews

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  1. "my experience was great. People I worked with were wonderful, helpful, and a pleasure towork with."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cargo Agent in New York, NY
    Former Employee - Cargo Agent in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Japan Airlines full-time (More than 8 years)

    Pros

    Japan Airlines is a great company, they treat their employees with respect. If I did not get laid off, I would have never left the company

    Cons

    I do not see a down side to this company.


  2. "Fair starting job, but not much room for advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Manager in Los Angeles, CA
    Former Employee - Staff Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Japan Airlines full-time (More than 3 years)

    Pros

    You get paid.
    Fair benefit.
    Great place to gain an experience when starting up.
    Stable company.

    Cons

    Virtually NO opportunity for career advancement.
    salary on the low side compared to industry.
    Not so great work environment.
    Seniority is everything.
    Branches operate at minimum capacity.
    Most become frustrated in their opportunities for the future.
    Many managers are employed just because they have been around forever.
    Many managers are not willing to fix the problems. Head in the sand for many is the way to go. Some departments are often the last to know of a major change or project that impacts a lit of people, leaves them scrambling and make them look bad when informations don't get out on time or when it gets out on time but is incomplete/lacking.
    Upper managements are getting too old and somewhat out of touch with changing customers and norms.

    Advice to Management

    Make sure to keep an eye on those mid level management who have been around forever. I would advise senior management to be more open to the ideas and suggestions of their employees. I worry that the little guy isn't being heard. Also, more opportunities to grow should exist.


  3. "Great people to work with, but terrible career move."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Japan Airlines full-time

    Pros

    The "JAL Family" is not a marketing gimmick - long-term employees of the company have true passion for the brand and product. I truly enjoyed working with my colleagues and it is heartbreaking to see the company struggling to the extent that employees who have given their lives to the company are being sacrificed left and right since 2007.

    Cons

    Compensation and promotions are given solely on length of time at the company. As a non-Japanese employee in an overseas office it generally takes 5 years to see any significant salary increase and 10 years before a promotion or major career shift can take place. The travel industry in general is not the place to be for those concerned about having upward movement in their career and standard of living.


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  5. "customer service agent"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Japan Airlines full-time

    Pros

    Great environment to learn about Airline industry and build variety skills for checking in.

    Cons

    Proficient level Japanese and appropriate English skills would be required.


  6. "It's ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Japan Airlines full-time (Less than a year)

    Pros

    The work was easy. Hard to understand employees if you don't speak Japanese though.

    Cons

    Did not give me a lot of tasks. Got bored very easily. Somewhat strict

    Advice to Management

    Listen to your employees and encourage them. Makes it easier to enjoy work.


  7. "work environment"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    3 years maternity leave after you have a baby.

    Cons

    We can't choose any flight, just follow assigned schedule.


  8. Helpful (1)

    "Will not recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Office is clean, young people.

    Cons

    Management is not matured enough to run the business.


  9. Helpful (6)

    "Passenger service."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Not much stress. If you never take a sick day, if you do not expect ever to take a day of vacation, if you never complain about being unfairly treated, then you can work without much stress at all.

    Cons

    Don't even think about being ambitious or about any individuality or fairness in employment. Working for JAL is a bit like being in prison - you'll be all right if you keep your head down, swallow your pride, just do your job, and suck up to the right people.

    Advice to Management

    Stop treating local employees like third-class citizens.


  10. Helpful (3)

    "great people"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Japan Airlines (More than a year)

    Pros

    friendly and great people to work with

    Cons

    always changing schedule and the pay is not that great


  11. "No future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office in Kuala Lumpur (Malaysia)
    Current Employee - Office in Kuala Lumpur (Malaysia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Japan Airlines full-time (More than 5 years)

    Pros

    You get to travel often to Japan for work

    Cons

    Japanese management at its best. Bureaucratic; staffs can be abused by customers but no one will stand up for you. Management are mostly Japanese, and they'll move on in about 5 years, so they do not care much for your welfare.

    Pay is terrible for hard work. You are expected to wear many caps in one position. When we request for an increment, we are told to appreciate that we are hired by them.

    JAL Philosophy is a hypocritsy. Power harassment is rampant. When reported, we are reprimanded and told it is not a Japanese culture to report harassment.

    Advice to Management

    Throw away the bad Japanese values


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