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Japan Airlines Reviews

Updated December 24, 2017
35 reviews

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2.0
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Masaru Onishi
10 Ratings

35 Employee Reviews

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  1. "Customer Service Agent review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Los Angeles, CA
    Former Employee - Customer Service Agent in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Japan Airlines full-time (More than a year)

    Pros

    Good training, friendly atmosphere, cool place to work if you like the airport and want to learn about how the system works

    Cons

    Poor salary for the amount of work, security is very tight and scary


  2. "Full time staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Japan Airlines full-time

    Pros

    We used to travel business class.
    Traveled Japan often.
    Meet great coworker's.

    Cons

    This company has serious management problems.
    After bankruptcy it got worse.
    Eledery employees still stuck in higher position and did not concern to teach their skill to new full time employees.
    So many turns over, new people come and goes due to bad management and low salaries.
    Also benefit is getting worse.
    People still working at JAL currently is they love the brand and airline industry. They suffer low salaries even thought they have families.

    Advice to Management

    Please consider to become better management. Keep intelligent people at airlines. Because you tried to top on service, you are losing great coworker's who can be next generation management. If you don't have great benefit to employees, they will not have motivation.

  3. "customer service agent"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Japan Airlines full-time

    Pros

    Great environment to learn about Airline industry and build variety skills for checking in.

    Cons

    Proficient level Japanese and appropriate English skills would be required.


  4. "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Japan Airlines full-time (Less than a year)

    Pros

    The work was easy. Hard to understand employees if you don't speak Japanese though.

    Cons

    Did not give me a lot of tasks. Got bored very easily. Somewhat strict

    Advice to Management

    Listen to your employees and encourage them. Makes it easier to enjoy work.


  5. "work environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    3 years maternity leave after you have a baby.

    Cons

    We can't choose any flight, just follow assigned schedule.


  6. Helpful (1)

    "Will not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Office is clean, young people.

    Cons

    Management is not matured enough to run the business.


  7. Helpful (8)

    "Passenger service."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Not much stress. If you never take a sick day, if you do not expect ever to take a day of vacation, if you never complain about being unfairly treated, then you can work without much stress at all.

    Cons

    Don't even think about being ambitious or about any individuality or fairness in employment. Working for JAL is a bit like being in prison - you'll be all right if you keep your head down, swallow your pride, just do your job, and suck up to the right people.

    Advice to Management

    Stop treating local employees like third-class citizens.

  8. Helpful (3)

    "great people"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Japan Airlines (More than a year)

    Pros

    friendly and great people to work with

    Cons

    always changing schedule and the pay is not that great


  9. "Fair starting job, but not much room for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Manager in Los Angeles, CA
    Former Employee - Staff Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Japan Airlines full-time (More than 3 years)

    Pros

    You get paid.
    Fair benefit.
    Great place to gain an experience when starting up.
    Stable company.

    Cons

    Virtually NO opportunity for career advancement.
    salary on the low side compared to industry.
    Not so great work environment.
    Seniority is everything.
    Branches operate at minimum capacity.
    Most become frustrated in their opportunities for the future.
    Many managers are employed just because they have been around forever.
    Many managers are not willing to fix the problems. Head in the sand for many is the way to go. Some departments are often the last to know of a major change or project that impacts a lit of people, leaves them scrambling and make them look bad when informations don't get out on time or when it gets out on time but is incomplete/lacking.
    Upper managements are getting too old and somewhat out of touch with changing customers and norms.

    Advice to Management

    Make sure to keep an eye on those mid level management who have been around forever. I would advise senior management to be more open to the ideas and suggestions of their employees. I worry that the little guy isn't being heard. Also, more opportunities to grow should exist.


  10. "my experience was great. People I worked with were wonderful, helpful, and a pleasure towork with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cargo Agent in New York, NY
    Former Employee - Cargo Agent in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Japan Airlines full-time (More than 8 years)

    Pros

    Japan Airlines is a great company, they treat their employees with respect. If I did not get laid off, I would have never left the company

    Cons

    I do not see a down side to this company.


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