Japan Tobacco International Reviews | Glassdoor

Japan Tobacco International Reviews

Updated April 17, 2018
316 reviews

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4.0
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Japan Tobacco International President and Chief Executive Officer Eddy Pirard
Eddy Pirard
55 Ratings

316 Employee Reviews

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Pros
  • The company really values employees and believes in work life balance (in 12 reviews)

  • Great working environment and healthy organizational culture (in 22 reviews)

Cons
  • Slow processes in every change or decision making due to a vertical (foreign) path (in 19 reviews)

  • no cons appeared yo me until now (in 8 reviews)

More Pros and Cons

  1. "Wonderful company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Teaneck, NJ
    Current Employee - Anonymous Employee in Teaneck, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Japan Tobacco International full-time (More than 3 years)

    Pros

    There is room for advancement for the right person. The company has an open door policy, all manager doors remain open, especially HR should anyone have any questions or concerns. The company really values employees and believes in work life balance. Overtime is barely ever required and hours are very flexible. You can work from home if needed. The company believes in safety and allows all to stay home if weather doesn't allow for safe driving.
    The company, especially NJ office has various events for the staff throughout the year to celebrate small holidays, mini celebrations of som sort, the managers take turns and offer the office lunch many times throughout the year.
    HR staff is very helpful, friendly and answer concerns whenever possible.

    Cons

    Do not interact with the field as much as we probably should. Space is limited in the office. Would be beneficial to have more meeting spaces and private offices.

    Advice to Management

    Organize more events for the entire office to get a chance to connect with the field. Allow more office employees to attend out of office events ie: sales conferences.


  2. "“Don't be fooled by their "Top Employer" status”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Teaneck, NJ
    Current Employee - Anonymous Employee in Teaneck, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Japan Tobacco International full-time

    Pros

    Great coworkers
    Decent pay and benefits
    Room to move and travel, but only for some people

    Cons

    Hierarchy
    So much process you cannot make decisions
    Every single thing must be approved by 10 people
    Terrible leadership - clueless, removed, uncaring
    Constant "reorganization"
    Industry stigma
    No work/life balance - crazy hours expected
    HR Department is unprofessional, disorganized, and lazy

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Japan Tobacco International full-time (More than 5 years)

    Pros

    Competitive salary, benefits. Strong international company, but very weak in the United States.

    Cons

    Complete toxic work environment. Upper management rules with fear and never takes responsibility for shortcomings. Strategy is a joke, lack of industry data, late payments to customers, outdated operating systems and inferior products do not form a good recipe for success. When the HR department is also fearful of upper management, you know it’s not a good environment.
    Middle management has been completely turned over several times or the last several years. Avoid this company in the US at all cost.

    Advice to Management

    Tough to give any advice to upper management, as they are the problem.


  4. "Sales Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Japan Tobacco International full-time

    Pros

    Only pro is company vehicle

    Cons

    Unrealistic expectations. Weak leadership. Terrible bonus opportunity.

    Advice to Management

    Know your place in the industry. Can't compete with RJ nor Altria.


  5. "Internal Communications Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Japan Tobacco International full-time (More than 3 years)

    Pros

    global career opportunities and engaging team; good work-life balance; well-developed community investment program

    Cons

    a strong hierarchical organizational structure could bring difficulties in a fast-speed way of implementing ideas


  6. "Machine Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Machine Operator in Danville, VA
    Former Employee - Machine Operator in Danville, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Japan Tobacco International part-time (Less than a year)

    Pros

    Job was easy and I worked with good people had a good supervisor to work for

    Cons

    No downsides or cons great place to work


  7. Helpful (18)

    "Really not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Japan Tobacco International full-time (More than 3 years)

    Pros

    Salary and Benefits are fantastic, get summer hours to end early.

    Cons

    Where to begin? Culture is toxic, people fired left and right for no reason at all. Poor products that don't fit in the marketplace, late on customer payments which strain all relationships you can make, poor reporting systems make it easy for them to deny you bonus when you have achieved it. Ask 5 people in management the direction of the company, get 5 different answers. Want a vacation? Better not take one, or risk being bullied the rest of the cycle for being behind on your numbers. Managers rule by fear, not coaching and betterment. Account team is a revolving door. Better off underachieving and staying quiet than excelling and trying to make a difference.

    Advice to Management

    I compare how this company is run to kids playing house. The people in charge want to be there and think they have a grasp, but have no idea. Stop firing people for trying to make changes and bettering the company, and maybe this thing could actually get legs and succeed. Get rid of the culture of fear, because morale is at an all time low

  8. Helpful (4)

    "Certified Top Employer Yes, Best Company To Work For No"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Teaneck, NJ
    Former Employee - Anonymous Employee in Teaneck, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Japan Tobacco International full-time

    Pros

    They have good benefits. Also provides paid time off for life events such as birth of child, marriage, death in family. Opportunity to travel local and abroad if the position calls for it &/or global office coordinates group training.

    Cons

    Understanding HQ processes & policies and how those apply on the local level. It is confusing to know who from which department does what. In general there is a lack of communication. Some subordinates are overworked and unappreciated

    Advice to Management

    Office lacks harmony. There appears to be disunity within the management team.


  9. Helpful (11)

    "Manager-USA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Japan Tobacco International full-time (More than 3 years)

    Pros

    Benefits are ver good including health/vision/dental/401K, nice company card for field sales personnel and management, some travel, and talented employees

    Cons

    High turnover of office and field personnel. People seem to disappear and we never know what happens to them. This is a hard for those who have been at the company for a while as they constantly start over with new managers/direction/opinions. The company is not very large so advancement opportunities do not happen often.

    Poor communication from the office to field sales on so many levels. No training or development for those within the organization. It is often times a sink or swim scenario for those who actually do have opportunities for advancement.

    You do get paid more if you come in from from the outside. Outsiders will advance over many who have been with the company because of no development plan for current personnel. Furthermore, current personnel are having to start over impressing new Managers/Directors making it hard for them to advance. Opinions about personnel change with the wind and seasoned workers can find themselves overlooked/frustrated/forgotten.

    Advice to Management

    There is a good deal of talent within the company!Choosing to constantly go to the outside to solve issues/problems is not always the answer. The best advice I can offer Management is to take some time and really put together a solid plan to advance strong performers. There are only a few that have started as Sales Reps and worked their way up. The rest have come in from the outside. This is sending a message to your employees lowering moral and snuffing talent.

    Choose to place more time in with your top/consistent performers and get them on the road to success. Every company has its battles. Choosing to overlook talent should not be one of them.

    Be open to more ideas and suggestions. Many times ideas/recommendations/feedback/are being put forth to Management only to be dismissed or buried for months in office policies. Not every suggestion should be an instant "no" or a battle to get implemented. It too sends a bad message to your people and they quit bringing forth ideas. We need ideas from our people to grow. When they are constantly shot down or not being heard change will not happen.


  10. Helpful (6)

    "Not for Everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Japan Tobacco International full-time (More than 3 years)

    Pros

    People are friendly, very decent workload and benefits are good.You can also pursue an international career.

    Cons

    Organization is very top down to a fault, the directors are involved in every little detail and the managers just have to execute and do as they are told. Total absence of training and development opportunities. Very little promotion form associate level to management.

    Advice to Management

    LET GO!! If you spent half the time strategizing, leading and defining the vision and culture for this company and less time involved in mundane tasks that lead nowhear you might set the market up for success.
    Secure a proper talent pipeline within the sales team to promote from within
    Train, Coach and develop your people.


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