Japan Tobacco International Reviews | Glassdoor

Japan Tobacco International Reviews

Updated November 20, 2017
273 reviews

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3.9
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Japan Tobacco International President and Chief Executive Officer Eddy Pirard
Eddy Pirard
26 Ratings

273 Employee Reviews

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Pros
  • JTI strives to achieve a positive work-life balance, but also compensates their employees very well (in 11 reviews)

  • Great working environment and healthy organizational culture (in 20 reviews)

Cons
  • Slow processes in every change or decision making due to a vertical (foreign) path (in 12 reviews)

  • For the last 2-3 years confusing senior management message and decisions plus optimizations at all costs did create a tangible tension (in 5 reviews)

More Pros and Cons

  1. "Internal Communications Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Japan Tobacco International full-time (More than 3 years)

    Pros

    global career opportunities and engaging team; good work-life balance; well-developed community investment program

    Cons

    a strong hierarchical organizational structure could bring difficulties in a fast-speed way of implementing ideas


  2. "Machine Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Machine Operator in Danville, VA
    Former Employee - Machine Operator in Danville, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Japan Tobacco International part-time (Less than a year)

    Pros

    Job was easy and I worked with good people had a good supervisor to work for

    Cons

    No downsides or cons great place to work

  3. Helpful (7)

    "Really not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Japan Tobacco International full-time (More than 3 years)

    Pros

    Salary and Benefits are fantastic, get summer hours to end early.

    Cons

    Where to begin? Culture is toxic, people fired left and right for no reason at all. Poor products that don't fit in the marketplace, late on customer payments which strain all relationships you can make, poor reporting systems make it easy for them to deny you bonus when you have achieved it. Ask 5 people in management the direction of the company, get 5 different answers. Want a vacation? Better not take one, or risk being bullied the rest of the cycle for being behind on your numbers. Managers rule by fear, not coaching and betterment. Account team is a revolving door. Better off underachieving and staying quiet than excelling and trying to make a difference.

    Advice to Management

    I compare how this company is run to kids playing house. The people in charge want to be there and think they have a grasp, but have no idea. Stop firing people for trying to make changes and bettering the company, and maybe this thing could actually get legs and succeed. Get rid of the culture of fear, because morale is at an all time low


  4. Helpful (2)

    "Certified Top Employer Yes, Best Company To Work For No"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Teaneck, NJ
    Former Employee - Anonymous Employee in Teaneck, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Japan Tobacco International full-time

    Pros

    They have good benefits. Also provides paid time off for life events such as birth of child, marriage, death in family. Opportunity to travel local and abroad if the position calls for it &/or global office coordinates group training.

    Cons

    Understanding HQ processes & policies and how those apply on the local level. It is confusing to know who from which department does what. In general there is a lack of communication. Some subordinates are overworked and unappreciated

    Advice to Management

    Office lacks harmony. There appears to be disunity within the management team.


  5. Helpful (10)

    "Manager-USA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Japan Tobacco International full-time (More than 3 years)

    Pros

    Benefits are ver good including health/vision/dental/401K, nice company card for field sales personnel and management, some travel, and talented employees

    Cons

    High turnover of office and field personnel. People seem to disappear and we never know what happens to them. This is a hard for those who have been at the company for a while as they constantly start over with new managers/direction/opinions. The company is not very large so advancement opportunities do not happen often.

    Poor communication from the office to field sales on so many levels. No training or development for those within the organization. It is often times a sink or swim scenario for those who actually do have opportunities for advancement.

    You do get paid more if you come in from from the outside. Outsiders will advance over many who have been with the company because of no development plan for current personnel. Furthermore, current personnel are having to start over impressing new Managers/Directors making it hard for them to advance. Opinions about personnel change with the wind and seasoned workers can find themselves overlooked/frustrated/forgotten.

    Advice to Management

    There is a good deal of talent within the company!Choosing to constantly go to the outside to solve issues/problems is not always the answer. The best advice I can offer Management is to take some time and really put together a solid plan to advance strong performers. There are only a few that have started as Sales Reps and worked their way up. The rest have come in from the outside. This is sending a message to your employees lowering moral and snuffing talent.

    Choose to place more time in with your top/consistent performers and get them on the road to success. Every company has its battles. Choosing to overlook talent should not be one of them.

    Be open to more ideas and suggestions. Many times ideas/recommendations/feedback/are being put forth to Management only to be dismissed or buried for months in office policies. Not every suggestion should be an instant "no" or a battle to get implemented. It too sends a bad message to your people and they quit bringing forth ideas. We need ideas from our people to grow. When they are constantly shot down or not being heard change will not happen.


  6. Helpful (5)

    "Not for Everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Japan Tobacco International full-time (More than 3 years)

    Pros

    People are friendly, very decent workload and benefits are good.You can also pursue an international career.

    Cons

    Organization is very top down to a fault, the directors are involved in every little detail and the managers just have to execute and do as they are told. Total absence of training and development opportunities. Very little promotion form associate level to management.

    Advice to Management

    LET GO!! If you spent half the time strategizing, leading and defining the vision and culture for this company and less time involved in mundane tasks that lead nowhear you might set the market up for success.
    Secure a proper talent pipeline within the sales team to promote from within
    Train, Coach and develop your people.


  7. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Japan Tobacco International full-time (More than a year)

    Pros

    Benefits, work balance, culture

    Cons

    Company disorganize, support personal constantly changing

    Advice to Management

    Get a plan

  8. Helpful (7)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Iselin, NJ
    Current Employee - Anonymous Employee in Iselin, NJ
    Doesn't Recommend
    Negative Outlook

    I have been working at Japan Tobacco International (More than 8 years)

    Pros

    Great benefits, casual business environment.

    Cons

    Too focused on presentations and the look of things vs. the reality.

    Advice to Management

    Focus on the things that matter. Employees, customers and consumers.


  9. Helpful (4)

    "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desktop Support in Danville, VA
    Former Employee - Desktop Support in Danville, VA
    Recommends
    Positive Outlook

    I worked at Japan Tobacco International full-time (More than 3 years)

    Pros

    Great people to work with. Top notch organization..

    Cons

    I cant think of any. The only reason I left was I moved away from that location.


  10. Helpful (9)

    "Territory Manager"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Peoria, AZ
    Current Employee - Territory Manager in Peoria, AZ
    Positive Outlook

    I have been working at Japan Tobacco International full-time (More than a year)

    Pros

    Great place to work with some great people and a company that is headed in the right direction. Typical TM job with independence & autonomy to make your own decisions.

    Cons

    Company has recently started making the job less enjoyable through micro managing, expense cuts, lower bonus payouts with increased responsibilities and goals. True sales growth leaders are managed and coached, not directed with no room to be an individual.

    Advice to Management

    The company is a great atmosphere to work in. There has been an issue with collaboration, autonomy to make decisions, communication and micro managing which is what drives true sales people and winners.


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