Japan Tobacco International Reviews | Glassdoor

Japan Tobacco International Reviews

Updated September 22, 2018
356 reviews

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4.0
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Japan Tobacco International President and Chief Executive Officer Eddy Pirard
Eddy Pirard
76 Ratings

356 Employee Reviews

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Pros
  • "The company really values employees and believes in work life balance" (in 12 reviews)

  • "Great working environment and healthy organizational culture" (in 23 reviews)

Cons
  • "Sometimes too slow decision making but as usual in corporate world" (in 16 reviews)

  • "Sometimes lower work life balance" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Japan Tobacco International full-time

    Pros

    The company really cares about its employees. Compensation package is very good. Willingness to grow internal people for managing positions.

    Cons

    I really can't find cons for the company.


  2. Helpful (1)

    "hy should I choose this company?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Japan Tobacco International full-time

    Pros

    Rich experience with a lot of information and user, discipline

    Cons

    A lot of work is not on specialty, routine tasks, there are no bonuses for processing

  3. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Japan Tobacco International full-time

    Pros

    Great company to work for

    Cons

    None as my experience I was great

    Advice to Management

    None


  4. "Overall great organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - District Sales Manager
    Former Employee - District Sales Manager

    I worked at Japan Tobacco International full-time (More than 10 years)

    Pros

    Lots of great coworkers at all levels - generally attempting to do the "right thing"

    Cons

    Former US GM did not seem to really understand the challenges facing the company & therefore the direction of the company was not clear or in line with what was needed to meet these challenges.

    Advice to Management

    I cannot comment on current management as left prior to their hiring.


  5. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager
    Former Employee - District Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Japan Tobacco International full-time (More than 8 years)

    Pros

    Benefits are outstanding, guaranteed salary, easy sales (low investment products/programs), large portfolio, company car, travel expense account, quality people in the sales force, promotion opportunities, ability to manage geography as a franchise of JTI. Great experience/preparation for a future, higher level sales career.

    Cons

    Top level sales management is unqualified and political, very small footprint in the US in a declining/controversial category, ‘participation trophy’ bonus structure: top performers/talent gets paid the same as slackers/less talented people, employees promoted from within get paid substantially lower salaries than those hired from the outside.

    Advice to Management

    Need a new Sales Director to motivate talented people to perform at JTI; not motivate them to look for jobs elsewhere. The personnel in the field sales force is strong, but for how much longer? Changes need to be made at the very top and main office before all of your talented people jump ship. After all, the bottom tier performers get paid the same bonus as the high level talent, and if changes aren’t made bottom tier talent is all you will have left.


  6. "Regional manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Japan Tobacco International full-time

    Pros

    friendly environment, competitive salary, well organized management

    Cons

    so many meeting every week, covering too wide area for sale team

    Advice to Management

    get involved more in field teams


  7. "Very good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bakersfield, CA
    Current Employee - Anonymous Employee in Bakersfield, CA

    I have been working at Japan Tobacco International full-time (More than 8 years)

    Pros

    Very good corp culture, nice people, good salary

    Cons

    At the positions higher than workgroup 3 the internal politics becomes the decisive priority.

  8. Helpful (2)

    "Wonderful company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Teaneck, NJ
    Current Employee - Anonymous Employee in Teaneck, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Japan Tobacco International full-time (More than 3 years)

    Pros

    There is room for advancement for the right person. The company has an open door policy, all manager doors remain open, especially HR should anyone have any questions or concerns. The company really values employees and believes in work life balance. Overtime is barely ever required and hours are very flexible. You can work from home if needed. The company believes in safety and allows all to stay home if weather doesn't allow for safe driving.
    The company, especially NJ office has various events for the staff throughout the year to celebrate small holidays, mini celebrations of som sort, the managers take turns and offer the office lunch many times throughout the year.
    HR staff is very helpful, friendly and answer concerns whenever possible.

    Cons

    Do not interact with the field as much as we probably should. Space is limited in the office. Would be beneficial to have more meeting spaces and private offices.

    Advice to Management

    Organize more events for the entire office to get a chance to connect with the field. Allow more office employees to attend out of office events ie: sales conferences.


  9. Helpful (2)

    "Management Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Sales Manager in Phoenix, AZ
    Former Employee - Territory Sales Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Japan Tobacco International full-time

    Pros

    Vacation/Personal time/Holidays. They give you plenty of days off. Company vehicle.

    Cons

    Every district seems to run with different rules. Middle Management’s job is to spend time in the field babysitting you as opposed to attempting to support you. Must use your own time to get organized or do any clerical/emails. If there are problems (there are in every company), the mindset seems to be more of a “those are the rules, deal with it” mentality. A general “one size fits all” mindset for every market hinders the company’s ability to customize and cater to certain unique markets. Unless you’re willing to move, promotions are virtually impossible. Even if you’re willing to move, very unlikely. The “good ol boy” mentality is alive and well here.

    The amount of stress you have to deal with from this company is crazy. You have to be a top tier rep just to receive a standard 3% cost-of-living raise. If you’re given a special assignment, you’re told that it won’t affect you negatively... it will. Happens all the time to countless reps because that is “the way it is”. Constantly being hounded to “sell”, but the only incentive is to not get fired, no commission and the bonus is paid out in March.

    This company, at this time, seems absolutely clueless as to how things really are at the bottom.

    Advice to Management

    Middle management needs to get on the same page. More training for management, as hiring a great sales rep to lead a team with little-to-no management training/experience often times leads to a disaster.

    Stop acting you are RJR. You aren’t and never will be. Plenty of ways to make strides, but you’re going to need to get creative and treat every Territory like it’s own. Figure out ways to adapt quicker to competitive scenarios.

    Start showing appreciation to your FSF on a regular basis. Get them more involved instead of just telling them what to do.

    More team building. More fun events.


  10. Helpful (5)

    "“Don't be fooled by their "Top Employer" status”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Teaneck, NJ
    Current Employee - Anonymous Employee in Teaneck, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Japan Tobacco International full-time

    Pros

    Great coworkers
    Decent pay and benefits
    Room to move and travel, but only for some people

    Cons

    Hierarchy
    So much process you cannot make decisions
    Every single thing must be approved by 10 people
    Terrible leadership - clueless, removed, uncaring
    Constant "reorganization"
    Industry stigma
    No work/life balance - crazy hours expected
    HR Department is unprofessional, disorganized, and lazy


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