Jared Galleria of Jewelry Reviews | Glassdoor

Jared Galleria of Jewelry Reviews

Updated October 13, 2017
297 reviews

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2.8
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Michael W. Barnes
84 Ratings

297 Employee Reviews

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Pros
Cons
  • The sales goals aren't divided evenly or fairly (in 22 reviews)

  • Changed (lowered) commission structure mid year 2016 (in 17 reviews)

More Pros and Cons

  1. Helpful (1)

    "Experience will vary by store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant
    Current Employee - Jewelry Consultant
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Jared Galleria of Jewelry full-time (Less than a year)

    Pros

    With previous jewelry experience, my starting pay was higher than expected.
    If you're fortunate enough to work in a store with a repair and design center, customer satisfaction is easy to maintain as guests do not have to be without their jewelry for long.
    Events happen relatively often (Le Vian Gala, Pandora events, etc) and a lot of guests are enjoyable and fun to work with.
    There are opportunities to grow and learn (DCA certification, etc) and the atmosphere is a lot more pleasant than that of a typical mall jewelry store.

    Cons

    Commission structure is poor (0.5% on sales doesn't add up to be a lot, even if you are making your sales goals), and it is unclear how to earn more/move up the commission tiers. Commission is not paid until last paycheck of the following month (commission for the month of August is not paid until the last paycheck of September, for example) which can be frustrating.
    Personal experiences will vary based on the fellow employees at your store but in general there will always be people that are greedy and hard to work with in retail commission-based jobs.
    Upper management does not communicate much (or very well).
    The POS system is just that (a piece of S) and has been broken for quite a while. efforts to fix the "new" system and fully migrate to the new system should be made.
    It is also incredibly hard to meet sales goals when you do inspections, take in repairs (look up ESP, consult the shop, etc, etc) and have a lot of paperwork to do. Every store should have a non-goaled repair liaison, it should not be pushed on to jewelry consultants.

    Advice to Management

    At present, upper management does not communicate much (or very well).
    The POS system is just that (a piece of S) and has been broken for quite a while. efforts to fix the "new" system and fully migrate to the new system should be made.
    It is also incredibly hard to meet sales goals when you do inspections, take in repairs (look up ESP, consult the shop, etc, etc) and have a lot of paperwork to do. Every store should have a non-goaled repair liaison, it should not be pushed on to jewelry consultants. Better training and general business practices should be put into place, especially when concerning credit and other credit initiatives. Communicate with stores (not just managers, but the associates too) and listen!


  2. "Work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jared Galleria of Jewelry full-time

    Pros

    Make some decisions about personnel

    Cons

    Working with people who are only about themselves.

  3. Helpful (1)

    "Regularly in tears because of this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Pandora Specialist
    Current Employee - Lead Pandora Specialist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jared Galleria of Jewelry full-time (More than a year)

    Pros

    Discount is phenomenal
    Customers are usually pretty friendly

    Cons

    If you use your discount, you are denied the gemstone guarantee and the opportunity of purchasing any protection plan
    The pay is awful and commission is insulting
    Lazy management
    Inconsiderate, rude management
    All around very poor management
    Stand all day for 9+ hour shifts
    Little to no room for advancement
    Sales team is dog eat dog
    TELEMARKETING for hours

    Advice to Management

    Please stop lying about the commission structure in interviews, thanks


  4. "Not for professionals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Specialist Manager
    Current Employee - Jewelry Specialist Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jared Galleria of Jewelry full-time (More than 3 years)

    Pros

    Because you usually can’t get 40 hours you can enjoy personal life.

    Cons

    Pay is not enough to live on for single person. A commission structure starting at 1/4% is insulting. Because you don’t need experience to work here, you can get a store full of associates that do not know how to speak to customers or maximize selling potential. In my district specifically, the district manager is not hands on and rarely knows the truth of what goes on at the store level.
    Numbers determine how you move up in the company.
    You are basically a robot.
    Everything is micro managed.
    No payroll hours-even in management it is hard to get 40 hours and they RARELY give overtime.

    Advice to Management

    A great salesperson does NOT necessarily make a good manager.
    Locally owned jewelry stores start commission at 2.5% on average.
    I would highly recommend undercover bossing the company. You would be amazed at the unprofessionalism of your stores and associates. When you have associates using “a’int” with your guests, you have a problem. It’s embarrassing.


  5. "Don't work for Sterling Jewelers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Goldsmith in Murray, UT
    Former Employee - Goldsmith in Murray, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jared Galleria of Jewelry full-time (More than 3 years)

    Pros

    Discount on jewelry is the biggest pro.

    Cons

    Their employee turn around rate is extremely high. Sales associates, goldsmiths, assistant managers, store managers... you name it; everyone quits or is fired within the first to second year of employment.

    Advice to Management

    Easy up on the sales goals. Treat people like people and like numbers. Give your employees at least a couple more holidays off during the year. They'll appreciate it and stay longer/work harder for you.


  6. "My experience was great the first few months and then corporate changed the comp plan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jewelry Specialist in Reno, NV
    Former Employee - Jewelry Specialist in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jared Galleria of Jewelry full-time (Less than a year)

    Pros

    The business walks in ready to buy for the most part. I had an amazing GM who was always helpful and encouraging.

    Cons

    Sometimes there will be no traffic for hours with hefty sales goals. The sales goals aren't divided evenly or fairly. Some of the top sales people rarely have sales goals which doesn't create a team environment.

    Advice to Management

    Change the comp plan. .25% guaranteed commission is ridiculous. You will have such a hard time recruiting new talent if you are honest about the comp plan.


  7. "Great opportunity for someone with no other commitments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jared Galleria of Jewelry full-time

    Pros

    Great opportunity to learn and grow in your career.

    Cons

    Very competitive. Goals are sometimes more then they should be. Holiday season is very stressful.

  8. "Department manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager
    Former Employee - Department Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jared Galleria of Jewelry full-time (More than a year)

    Pros

    Employee discount
    Having a shop in store

    Cons

    Management
    Company expectations
    Commission structure

    Advice to Management

    Don't just give anyone a management position because it's convenient at the time.


  9. "Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Neutral Outlook
    No opinion of CEO

    Pros

    - The Commission helps low base pay and can be great during holiday seasons.
    - Working with different customers helping with personal gifts can be rewarding and enjoyable.
    - 30%-50% off fine jewelry.

    Cons

    - Base pay was low, about$9.00 and expected to provide 200% efforts with little compensation
    - CLICKish & tense enviornment...if not in the "in" crowd. This will always drive employees away before low pay does. I was pretty neutral in a seasonal position, but I saw how others were mistreated & "blackballed" for having a differing opinion from others and by not playing the "game" (which has nothing to do with jewelry or company bottom line). It was quite small minded & dissapointing.
    - On feet all day
    - Blame game. In sales, when numbers are low for any given reason, upper management bashes on middle management who bashes on lower management and so forth to lowest.
    - Colleagues were cut throat trying to get more commission. Little integrety.

    Advice to Management

    Produce leaders & properly train. As it's said, "Employees don't quit jobs, they quit employers."


  10. "Frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Jared Galleria of Jewelry full-time

    Pros

    Good hourly, good commission if you're in a high volume store.

    Cons

    Being in a low volume store, it isnt unusual for less than 5 different guests to come in during an entire day. Also, it sucks having your DM on you for not making goals when no one comes into the store to purchase. The music playlist sucks too.


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