Jeppesen Reviews | Glassdoor

Jeppesen Reviews

Updated March 15, 2017
42 reviews

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Kevin Crowley
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42 Employee Reviews

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Pros
Cons
  • Senior Management (directors and above) cannot make decisions (in 10 reviews)

  • Overkill in so many areas where it truly isn't important and other areas where no one is home (in 6 reviews)

More Pros and Cons

  1. Helpful (4)

    "Little concern for retaining employees and rewarding those who do good work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    No opinion of CEO

    I worked at Jeppesen full-time (More than 3 years)

    Pros

    Wonderful coworkers, competitive benefits and great products. Most of the people I've met are passionate about aviation and care about doing a great job.

    Cons

    Zero incentives to work hard, promotions are almost non-existent, bonus was a joke due to Boeing's numbers bringing Jeppesen's down. Upper Management is so far removed from the plebeians and what actually goes into their work. All they care about is the bottom line and meeting financial goals. Constant re orgs/layoffs and no room to grow internally. Fraternal type of environment where popularity and being in the right clique is paramount to career success. HR is slower than molasses.

    Advice to Management

    Listen to your employees to retain the good ones. The better they're treated the harder they will work.


  2. Helpful (2)

    "Friendly employees, top management not so much!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jeppesen full-time (More than 3 years)

    Pros

    Competitive pay and benefits.

    Cons

    Layoffs and reorgs. Favoritism plays a large role when promoting employees to management level positions. Some of these managers have no clue on how to be fair, unbiased when making decisions or treating other employees. Extremely political.


  3. Helpful (5)

    "Slave drivers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    Pros

    They have a cafeteria which is convenient .

    Cons

    Managers don't treat the people that do the work with respect.

    Advice to Management

    Retire


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  5. Helpful (6)

    "spiraling downward"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO
    Doesn't Recommend
    Negative Outlook

    I have been working at Jeppesen full-time (More than 5 years)

    Pros

    the company makes useful products, most managers treat their people well, low-level employees are well-paid, benefits are excellent

    Cons

    boeing is squeezing the life out jeppesen. management uses buzzwords to avoid having to pay attention or make decisions. good employees are fleeing.


  6. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Manager in Englewood, CO
    Former Contractor - Project Manager in Englewood, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Jeppesen as a contractor (More than 10 years)

    Pros

    Good benefits; some departments are well managed; top management will be turning over in the next couple years due to retirements which will be of benefits for the company culture

    Cons

    Old style, male dominated management; slow to change; don't care who leaves whether they are a top performer or a low one; very cyclical on hiring and then layoffs

    Advice to Management

    Walk your talk about being a great company and scrutinize management and number of employees leaving from specific groups


  7. Helpful (7)

    "Management killed the flight star"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Navigation Information Analyst in Englewood, CO
    Former Employee - Navigation Information Analyst in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Jeppesen full-time (More than 3 years)

    Pros

    Jeppesen is an excellent place to work...if you are an instrument rated pilot, or if you work outside of GNS. If however you work in GNS and you're not a pilot.... you may as well pin a yellow star to your jacket and get your resume in order because you're on the short list for termination.
    On the bright side the company offers decent benefits, workout facilities and a nice cafeteria (if you work in building 55) but those perks are reserved for employees not in GNS.

    Cons

    Global Navigation Services is the heart ans soul of Jeppesen, it's what we're known for and it's the product we've produced for 80 years. 3 years ago parking issues at Building 55 led to the company outsourcing all of GNS to a strip mall a few miles away. Since that time, relations have become more and more colonial with Building 55 becoming more and more detached from the every day working of the heart of the company. GNS went under a hiring freeze and vacant positions left by departing analysts remained empty and were not back-filled while building 55 continued to hire more and more support staff for "special projects" GNS fell further and further behind as work loads increased, manpower decreased and headquarters seemed oblivious to any and all concerns.
    GNS was outsourced to the Rampart facility, a small, cramped, overcrowded strip mall where personal space was reduced by 60% and many analysts had to share a desk with second shift. Management remained oblivious to these concerns and continued to preach on the wonders of the new Lean Concepts model...even as they began to back down from it's implementation and return to many of the former practices of COP in order to meet ever tightening production deadlines with the failing and quite frankly archaic tools still in use.

    The greatest threat to the work environment at Jeppesen is management. They are clueless and detached. They only see numbers, not people and they operate with a very hands off style that evaluates individuals based on performance metrics that themselves are flawed and inconsistent. Most management is incapable of doing the job of the analysts they supposedly supervise. They are unable to relate to issues and problems in the system....because they have never done the work themselves and have no frame of reference for the problems in the system.

    Finally, DTP, the holy grail of GNS is SLOWLY coming into being. The LONG awaited update to the tool sets and databases used by the Coders and Charters in GNS is finally starting to see the light of day....but it brings with it it's own challenges.
    Jeppesen is driven by the bottom line. Boeing bought the company and implemented a LEAN model that works fairly well...in an aircraft assembly plant, but does not work nearly as well in an office environment like GNS. Boeing has attempted to mold the company to make it more "profitable" by outsourcing many of the jobs in Denver to Poland. When they loose an analyst in Denver... that job is transferred to Poland where it's cheaper to employ a less skilled individual to do the task. The problem though is that Denver looses manpower to cover their work load of US FAA coding... and Poland gains that manpower to cover Canadian of Australian coding... Denver looses in the transfer. To make matters worse... Poland continues to struggle to get it's own work done and requires help from the already overtaxed analysts in Denver who are now putting in more overtime to assist lass skilled ( but cheaper) analysts in Poland.
    To add insult to injury, Management is NOT hiring more Analysts in the US to accommodate this work load......because they know that once DTP comes online fully, they won't need half of the current staff anyway. They are overworking the Denver staff (many of which are working 20 hours of overtime each week) and aren't telling them that in a year or two...half of them won't have a job anymore.

    Advice to Management

    Grow up and act like professionals. Practice what you preach. If you claim to care about those who work for you...prove it! Stop working virtual half the week, taking three hour lunches and attending endless meetings out of the office and actually do your job of LEADING people rather than relying on the numbers the automated system sends to your phone. Get your hands dirty learning what's going on in the office. TALK to people, ask questions, learn about how things are actually done and WHY it takes 30 minutes to code a waypoint instead of the .234 hours your magic computer system says it should take.
    Hold people accountable for their actual performance, not the arbitrary metrics that you yourselves have admitted on multiple occasions are deeply flawed.
    Pay people a living wage, stop withholding promotions based on BS metrics that can never be met and ENCOURAGE INNOVATION rather than stifling it. When someone has a good idea...REWARD IT! Don't just take the idea, submit it to your boss and take credit for it.


  8. Helpful (1)

    "Disappointing internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Denver, CO
    Former Intern - Intern in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Jeppesen as an intern (Less than a year)

    Pros

    Good compensation and semi-flexible with hours. Part of Boeing, providing a broad range of interactions with a lot of different corners of the company. Very pilot friendly environment.

    Cons

    Internship program was extremely disorganized. Little/no guidance or even coherent goals to accomplish. No clear company goals, and a crippling bureaucracy.

    Advice to Management

    Shifting from paper maps to 'Digital Aviation' doesn't just require producing a different product, it requires a fundamental change in the structure and strategy of the company. The strong hiring bias towards pilots is perhaps too strong. Pilots tend to think in similar ways and approach problems the same. Foster diversity, not just in race/gender, but in background.

    Jeppesen is too big/slow to effectively act/react to the market shifts and changing technology in the industry. The company should be about 1/5th the current size. Determine your core goal and sell off everything that doesn't fit that goal (GA, BA, MA). Success for Jeppesen will come from being smaller/faster, not bigger.


  9. Helpful (3)

    "The B team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Architect V in Denver, CO
    Current Employee - Solutions Architect V in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Jeppesen full-time (More than 8 years)

    Pros

    Good bennies, stable employment, fun international culture, budget is easy to get once you learn the process, access to all the tools you will ever need.

    Cons

    Can't pay top talent, lots of people aren't qualified for their roles, Boeing is taking over most leadership roles, annual reviews don't reward hard work, IT isn't helpful or engaged, the best people are leaving or have left.

    Advice to Management

    Focus on talent, keep the good people you have, fix IT management - try 360 reviews to identify problems


  10. "Navigation Information Analyst (Contractor)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Navigation Information Analyst in Englewood, CO
    Current Contractor - Navigation Information Analyst in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Jeppesen as a contractor (More than a year)

    Pros

    I was able to get the job with short notice

    Cons

    The people are awful. It was a sweat shop. You are expected to so many projects per day....and if you don't, you could get in trouble. Jeppesen DOES NOT CARE about it's employees. They actually spend time planning for attrition vs. trying to retain talented individuals. It is a stagnant work environment, with 0 opportunities to move up or branch out into a better position.

    Advice to Management

    Act like you value your employees.


  11. Helpful (5)

    "Boeing culture corrupting legacy Jeppesen culture."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer IV in Englewood, CO
    Current Employee - Software Engineer IV in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Jeppesen full-time (More than 3 years)

    Pros

    Being part of the Boeing family of companies does lead to good benefits

    Cons

    The parent company Boeing is becoming more and more a part of the day-to-day activities at Jeppesen. All the large company stereotypes (inefficient process, waterfall mentality, high ceremony activities, much discussion/little action) are becoming the norm at Jeppesen.
    Also, it is very difficult to transfer within the company. Open positions are posted rarely, and the interview process (internal and external) moves glacially slowly.

    Advice to Management

    Instead of just talking to employees during their exit interview, talk to employees who haven't left the company yet. They have good ideas, they've done software development for a long time. People are valuable resources within the company, but they're leaving because their opinions and experience are not being adequately considered.


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