JetBlue Reviews in New York City, NY | Glassdoor

JetBlue New York City Reviews

Updated April 20, 2017
222 reviews

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New York City, NY Area

3.7
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Robin Hayes
51 Ratings

222 Employee Reviews

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Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 19 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good culture, good perks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    Smart people, free flights, NYC offices are nice

    Cons

    Salaries are too low, would be nice to have free snacks

    Advice to Management

    Increase salaries, focus on core business


  2. Helpful (2)

    "Ok job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ground Operations Lead in Jamaica, NY
    Former Employee - Ground Operations Lead in Jamaica, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at JetBlue (More than 5 years)

    Pros

    Flight benefits, flexible schedule, opportunity for internal transfers to different cities.

    Cons

    No union, rare overtime and run around rules in which employees can work well over 40 without overtime pay. Being forced to stay late everyday because of staffing... shadyness, from personal experience erasing personal emails i sent from a company email address in a cover up in which i was attempted to be fired before 5 years and becoming fully vested in my 401k. Not the only one with a similar story, at least in JFK... No sick days, yeah cool when the jobs requires you to work outside in freezing conditions lol, instead we are given a point system with a little room to wiggle but yeah half of the winter is blacked out now started 2016 so we are welcomed to get double points God forbid we get sick the middle of flu season lmao. Great company to customers, questionable to employees.

    Advice to Management

    Treat your Ground Operations and Airports Operations crewmembers like you do your customers.


  3. "Internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern in Long Island City, NY
    Current Intern - Anonymous Intern in Long Island City, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at JetBlue as an intern (Less than a year)

    Pros

    Get to fly all over the place.
    Boss allowed me to have a very flexible schedule.
    The people that work at JetBlue are generally great. They have a great culture.

    Cons

    The pay could be higher.
    They often have hiring freezes that negatively affected your ability to get hired.
    A lack of structure and processes often leads to inefficiencies.


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  5. Helpful (3)

    "Love the people and the idea of working for JetBlue, but the reality is..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Long Island City, NY
    Current Employee - Analyst in Long Island City, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at JetBlue full-time (More than 3 years)

    Pros

    Innovative company with some really great ideas.
    The Crewmembers I work with are great. In the trenches, teams come together to pull through remarkably well.
    Flight benefits are a great idea and work well for the avid traveler. However it's not a stress free system.

    Cons

    NO work/life balance.
    Office space is cramped and leadership doesn't see this as a problem. Their solution is to cut cubicle space in half. Taking phone calls is inconvenient to your neighbors and is more than a little stressful.
    No training/tuition reimbursement for any job-related trainings. JetBlue has a great program for those who do not possess a 4 year degree, but if you need anything more than that you're out of luck.
    Most work travel you actually have to fly standby for. Ironic being an airline and you cannot purchase a seat usually if you're flying somewhere JetBlue doesn't fly.

    Advice to Management

    Invest in your Crewmembers. Apply policies consistently across the organization. Offer some kind of training reimbursement for Crewmembers as part of their compensation. This would demonstrate your willingness to invest in your Crewmembers to promote growth.


  6. Helpful (4)

    "It's an ok company. (Apply for inflight they are treated much better than AO or GO)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in New York, NY
    Former Employee - Airport Operations Crew Member in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at JetBlue full-time (More than 5 years)

    Pros

    Flight benefits are the best reason to work here. Their system is the best and fairest in the industry, standby's are cleared by check in time and not by seniority like the big airlines. Healthcare is okay it becomes expensive if you have chronic health problems or need to add your family members. Profit sharing, 401k are good.

    Cons

    Blatant favoritism sups and managers hired their friends and protected them from p.g.'s loc's etc. Good news though is that new hires are getting promoted fast as the seniors are so disgruntled they are not applying for anything. Mandatory overtime is almost an everyday occurrence in the summer(busiest season). Expect it as well during bad weather (b6 does not handle irops well).

    Advice to Management

    Treat your employees well and in turn they will be happy to go above and beyond for the customers.


  7. Helpful (2)

    "Good company, could be improved"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Engineer in Long Island City, NY
    Current Employee - Operations Engineer in Long Island City, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at JetBlue full-time (More than 5 years)

    Pros

    Great flying benefits, awesome coworkers, lively environment, great personal message of inspiring humanity

    Cons

    Some departments are understaffed leading to extra work for the existing employees, Health care plan is expensive to the employee, Stressful work environment, lacks accountability on managers, can have poor work-life balance in certain positions

    Advice to Management

    upper level management should check in more often with the "worker bees" to make sure nothing is disconnected in communications. If we have better communication then the company will prosper better. Should really look at department turnover rates and question why some are so high.


  8. Helpful (1)

    "Culture is great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - In Flight Crew Member in New York, NY
    Current Employee - In Flight Crew Member in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    The people you work with are the best in the industry. Fun, one of a kind culture. Move up from reserve pretty quickly. Flexibility. Travel Benefits.

    Cons

    Pay is not comparable to the rest to the rest of the industry for a mainline carrier. Part-time is not obtainable until you have been with the company for about 3 years. Lots of Grey areas in the work rules.


  9. Helpful (1)

    "geat company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gse in Jf Kennedy Ap, NY
    Former Employee - Gse in Jf Kennedy Ap, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than a year)

    Pros

    flights benefits are great for the family

    Cons

    work weekend and holidays


  10. Helpful (4)

    "JetBlue - a fast moving airline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in New York, NY
    Current Employee - Systems Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time (Less than a year)

    Pros

    JetBlue is a great company to work for. People are really talented and very open minded. Teams are usually pretty small as compared to other airlines so it is easy to speak to people and interact with them. JetBlue also makes sure that everyone is at the right place and thanks to that, it is possible to switch from one department to another easily.

    Cons

    Hiring process can be long and is very competitive.

    Advice to Management

    Keep on doing a great job and developing JetBlue's culture.


  11. "Operations Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in New York, NY
    Former Employee - Systems Engineer in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at JetBlue full-time (More than 5 years)

    Pros

    Good Experience and a nice clean place to work.

    Cons

    Shark Tank. Projects were dangled in front of you and information was skewed.

    Advice to Management

    Hope you had a good time.


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