JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated June 13, 2017
68 reviews

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2.0
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68 Employee Reviews

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Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 20 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. "Great benefits horrible management!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than 8 years)

    Pros

    Flying benefits, flexible schedules, health benefits, great to do your hours and go home!

    Cons

    Pay could be better, some members of management not trustworthy, they look for ways to get crew members fired by twisting their "Blue Book" manual!

    Advice to Management

    Hire or promote better supervisors and managers who actually have sense and not agenda driven to hang crew members out to dry.


  2. Helpful (1)

    "jetblue"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    No opinion of CEO

    I worked at JetBlue part-time (More than a year)

    Pros

    Great travel perks. There is camaraderie within the workers, but depending on who you have for a Manager, will decide if your station is fun to work for. I respect what Jetblue does for the NYPD and NYFD when they need flights for fallen heroes, they have my utmost respect.

    Cons

    Micro management, No union (except pilots) so they can do what they like to workers and there is no protection. Even though they say they are fair to workers, that is really not the case. There is a constant pressure for on time departures, even when its not possible. There is a constant push and bickering from management when its not achieved. Its a stressful work environment.

    Advice to Management

    There needs to be a fair (really fair, not the smoke and mirrors there are now) and impartial hearing process for workers when things go awry. If a manager has is out for you, Jetblue should provide someone with authority who will actually look at the situation, not just rubber stamp the case.

  3. Helpful (1)

    "Reservations/Crew support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    No opinion of CEO

    I worked at JetBlue part-time (More than 10 years)

    Pros

    Great benefits , amazing crewmembers

    Cons

    Lacking work /life balance , way to much mandatory overtime , paid time off can be difficult to get.

    Advice to Management

    Treat your employees well, they will take care of your customers ..


  4. Helpful (6)

    "70/30 Bad to good..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY
    No opinion of CEO

    I have been working at JetBlue full-time (Less than a year)

    Pros

    Flight benefits....umm...the fact that's the office is in the Long Island City.

    Cons

    The company is alright but certain divisions are so people-favored, clique-up, petty and high school-ish in the way they operate. Myself, an intern, and another do nowhere near the same amount of work, but it looks like he’s favored among the women of the team. Even MY crewleader looks like she would have have him as a mentoree. Maybe because he’s a gossiping male with female tendencies? Who knows? Anyway, the recognition is low (unless you suck up to management), the amount of gossip that goes around is unfathomable, the managers really don’t care about the work you do because they never frequently check their emails to acknowledge. This department calls itself the “face of the company”? Must be a face post-car wreck. Basically, if you’re an intern, you’re a slave. You also have no privacy AT ALL. The few people I like here come up to my desk to have convos and i hear the breathing and feel eyes peering at you. Nosy idiots. Mid-year reviews are rude and pointless because they just highlight minor errors and make them larger than they are. And I won’t get started on the high turnover, high corporate politics and high percentage of underpaid employees. What a nightmare. Flight benefits are not worth the high school-based culture of this airline.

    Advice to Management

    Restructure the corporate structure and match Crewleaders with interns, trainees and crewmembers that actually match. Stop with mid-year reviews because your evaluation doesn't necessarily dictate the work ethic people possess.


  5. Helpful (8)

    "Don't beleive the hype"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ground Operations in Fort Lauderdale, FL
    Current Employee - Ground Operations in Fort Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Just the brand all the lies.

    Cons

    This company don't paid well enough.Grounds operations are just slaves with paid. They always talking about safety,but safety is for the aircraft.The GO are over work. I see some of my teammates being abused , making them work from one gate to another. Without any concerned of their safety.

    Advice to Management

    You better get it together the Union is coming soon enough.


  6. "Compensation doesn't reflect the Location"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great work environment and very cooperative coworkers who are willing to help out in the time of need. Travel benefits are also great.

    Cons

    Location Location Location, average commute time for an employee there is over 1hr each way. The reason for this is because LIC area is not affordable, and the salary does not reflect the location at all.

    Advice to Management

    re-evaluate the compensation structure.


  7. "Reservations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student in Salt Lake City, UT
    Former Employee - Student in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook

    I worked at JetBlue part-time (More than a year)

    Pros

    Flight benefits if you can rack up enough PTO or can get people to trade shifts with you so you can use them.

    Cons

    Big brother is always watching, hard to get people to trade shifts with you. Required to push the jetBlue American Express card and try and get people to upgrade with extras. Constant audits on your work. Hard to advance. Shift bids are a pain.

  8. Helpful (2)

    "Grounds op"

    Star Star Star Star Star
    Current Employee - Ground Operations in West Palm Beach, FL
    Current Employee - Ground Operations in West Palm Beach, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at JetBlue part-time

    Pros

    While at JBU for training they talk about their five values . Training at JBU is ok . You have to pass all your exams if not you're sent home . You're not guaranteed a job if your seasonal part time . Some people left their jobs not knowing this .

    Cons

    Once assigned to your station those values disappear. A lot of favoritism. Some of the co workers don't want you there . A lot of trash talk of other airlines . A lot of sleeping on the job . On the job training is a joke . The liaisons don't properly train you . You need to catch on by observation. A lot improvement needed for on the job training. So if anyone in corporate see this please make some adjustments.


  9. "Customer Service"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at JetBlue (More than a year)

    Pros

    Working from home was great.

    Cons

    Very low hourly pay compared with other airlines.


  10. Helpful (5)

    "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in South Florida, FL
    Current Employee - Flight Attendant in South Florida, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at JetBlue (More than 10 years)

    Pros

    Love many of my long term colleagues who are like family.

    Cons

    Frequent changes not always to the benefit to the employee. Top heavy management.

    Advice to Management

    Please take care of your employees and they will automatically take care of your company.


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