JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated August 13, 2017
74 reviews

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74 Employee Reviews

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Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 20 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. Helpful (1)

    "GO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than 3 years)

    Pros

    This company used to be fun to work for.

    Cons

    Too much nepotism. The only way to move in this company is through friendship. Some of the supervisors andmanager are incompetent. They talked about values but they don't followed them No intergrity. I can wait until I can find new job.

    Advice to Management

    Learn to be one. Keep your word, don't give lip service. Lying to employees are not intergrity.


  2. Helpful (1)

    "Still no employment contract, in negotiations since 2015"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain in New York, NY
    Current Employee - Captain in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than 10 years)

    Pros

    Was a fast-growing fun company with great values.

    Cons

    Is no longer a fast-growing fun company with great values. Pilots are vastly underpaid compared to all other major US airlines, and contract talks have dragged on since 2015 with no end in sight.

    Advice to Management

    Don't let the pilots strike, settle for a fair contract.

  3. "Underpaid overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at JetBlue full-time

    Pros

    Free flights for you and family

    Cons

    You are worked to death


  4. Helpful (2)

    "Not what I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight Crew Member (Flight Attendant) in Boston, MA
    Current Employee - In Flight Crew Member (Flight Attendant) in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    Most people are friendly. Worst comes to worst, you don't like a colleague, you don't have to work with them again in a few days. Flexibility in scheduling is great.

    Cons

    Commuting from any other city that isn't a base is stressful, especially during weather - cancelled flights, delayed, etc. will affect your dependability rating and sometimes result in call outs. They emphasize Caring as a core value however do not seem to take very good care of their employees during Irregular Operations. I personally have not had issues with it but I've been the lucky few.

    Advice to Management

    Listen to your employees. It should never seem like work to receive or ask for help. If it continues, I guarantee people will be anxious to sign union papers (if they aren't already anxious).


  5. "Inflight Crewmembers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant
    Former Employee - Flight Attendant
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at JetBlue full-time

    Pros

    Travel Benefits and Profit sharing are reasonable

    Cons

    The Inflight Crewmemebers have no Union and hence no voice to protect their jobs, Middle Management is not receptive to the needs of their employees. Job security is not a guarantee here. There is also little support for crewmembers.

    Advice to Management

    Upper Management need to meet with front line staff to hear their concerns regarding middle management. Middle management need to be more people oriented and not just focus on firing employees, need to be more supportive.


  6. "Great benefits horrible management!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than 8 years)

    Pros

    Flying benefits, flexible schedules, health benefits, great to do your hours and go home!

    Cons

    Pay could be better, some members of management not trustworthy, they look for ways to get crew members fired by twisting their "Blue Book" manual!

    Advice to Management

    Hire or promote better supervisors and managers who actually have sense and not agenda driven to hang crew members out to dry.


  7. "Going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot in New York, NY
    Current Employee - Pilot in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than 10 years)

    Pros

    Flexible schedule. Overnights in cool cities.

    Cons

    Pay and working conditions now WAY below other airlines. Just not the great company I joined in 2003.

  8. Helpful (1)

    "jetblue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    No opinion of CEO

    I worked at JetBlue part-time (More than a year)

    Pros

    Great travel perks. There is camaraderie within the workers, but depending on who you have for a Manager, will decide if your station is fun to work for. I respect what Jetblue does for the NYPD and NYFD when they need flights for fallen heroes, they have my utmost respect.

    Cons

    Micro management, No union (except pilots) so they can do what they like to workers and there is no protection. Even though they say they are fair to workers, that is really not the case. There is a constant pressure for on time departures, even when its not possible. There is a constant push and bickering from management when its not achieved. Its a stressful work environment.

    Advice to Management

    There needs to be a fair (really fair, not the smoke and mirrors there are now) and impartial hearing process for workers when things go awry. If a manager has is out for you, Jetblue should provide someone with authority who will actually look at the situation, not just rubber stamp the case.


  9. Helpful (5)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at JetBlue full-time

    Pros

    In my opinion, the flight benefits are a definite perk as long as you have a boss who supports you using your vacation time and if you can find a good manager to work for, you can have a lot of autonomy in your work.

    Cons

    Personally, I've consistently experienced discrimination that has not been addressed by HR and makes me want to leave. Compensation for my role is below industry norms.


  10. Helpful (1)

    "Reservations/Crew support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    No opinion of CEO

    I worked at JetBlue part-time (More than 10 years)

    Pros

    Great benefits , amazing crewmembers

    Cons

    Lacking work /life balance , way to much mandatory overtime , paid time off can be difficult to get.

    Advice to Management

    Treat your employees well, they will take care of your customers ..


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