JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated March 16, 2017
41 reviews

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2.0
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Robin Hayes
3 Ratings

41 Employee Reviews

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Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 18 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. "Oakland Jet Blue is a terrible place to work unless you are friends with management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Oakland, CA
    Current Employee - Customer Service in Oakland, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Need to have a job. Get free airline travel.

    Cons

    Senior management at oakland airport is terrible. They discriminate against anyone who is not a friend or family member of management.

    Advice to Management

    Quit or go somewhere else.


  2. "Great place to work if a decent salary is not important"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager
    Current Employee - IT Project Manager
    Doesn't Recommend
    Approves of CEO

    Pros

    The flight benefits are among the best in the industry. The salaries tend to be below market, but the work life balance is good.

    Cons

    Working in Forest Hills, Queens is the worst location I have ever worked in. There isn't even a decent place to eat lunch. The senior management is indiferent, and is mostly interested in advancing their own career instaed of supporting their team,

    Advice to Management

    Let's support the crewmembers who are working hard, instaed of creating roadblocks, specially in IT.


  3. "Dave Barger, Please save JetBlue!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inflight Crew member in New York, NY
    Current Employee - Inflight Crew member in New York, NY
    Approves of CEO

    Pros

    Travel opportunities. Public acknowledgement as a good "cool" airline to work for. Hopefully Dave Barger will change employee morale. Dave, dont listen to mid management, ask the frontline employees!

    Cons

    Very poor communication between departments. No one or no department willing to accept responsibility. Extremely difficult for resolution of matters between mid management and employees. No one at mid management wants to make a decision, take action for fear of being held accountable and thus on the chopping block if someone one grade higher does not like decision. All of the "Company Values" that JetBlue claimed to be founded on are no longer existent. Employees treated as worker bees and drones, not acknowledged for work they do. Mid management too fearful of upper management and that trickles down.

    Advice to Management

    Go back to your values. Get rid of most mid management supervisers, etc... Make sure mid management even know what the "values" are and practice them. JetBlue use to be a great place to work. Try to get back to that.


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  5. "Employees DOOMED!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - I. . . .
    Current Employee - I. . . .
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you like free flights then you are good to go.

    Cons

    Everything happens at the upper level - forgetting about the lower employees that are the company's spine. Pretty much look at it this way, if you want to advance then move out to another company. It was once a wonderful place to work but because of so many changes the company is doomed.

    Advice to Management

    Stop wasting so much money hiring new VP's and Directors and creating new positions that are relevant to what they are supposed to be and to the job. Focus on your own people once again and treat them and they deserved to be treated. No wonder many wonderful people left the company. Bring it back to where it was fun to work there and it will bring back the airline we once knew.


  6. "Not the great place to work it used to be.."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Engineer
    Current Employee - Server Engineer
    Doesn't Recommend
    No opinion of CEO

    Pros

    When I first started JetBlue was an incredible place to work. I had a great team, and really felt appreciated as an employee. The flight benefits are nice. There's a certain level of autonomy that is nice to have, but the lack of direct supervision can be frustrating at times when you need someone to stick up for you.

    Cons

    Salaries in IT are well below average. If you can't afford to do anything when you get there, what good are flight benefits? IT management continues to make promises that are not kept. Recent initiatives to review salaries and experience were a step in the right direction, that unfortunately missed the mark completely.

    Advice to Management

    Return to the core values that the company was founded on.. Safety, Caring, Integrity, Fun & Passion 4 out of the 5 are gone..


  7. Helpful (1)

    "Not what it use to be.."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot in New York, NY
    Current Employee - Pilot in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Can't claim any. because they are usually taken away on a weekly basis

    Cons

    Typical Airline management, enough said. Company stock purchase plan reduced to nothing. Stock options no longer offered to new hires. Significant reduction in pay if you use your sick time. A daily reduction in over-all work environment and quality of life.

    Advice to Management

    Treat your people how you promised in the beginning, or we are doomed to be just like every one else. What ever happened to take care of your people and they take care of the customer..


  8. Helpful (3)

    "Great Airline to fly, not to work in corporate"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate in Forest Hills, NY
    Current Employee - Corporate in Forest Hills, NY
    Disapproves of CEO

    Pros

    Great with time off
    Classes in MS Office, career development available
    Great flying benefits
    Good travel discounts
    Parking or local transportation is paid for by the company

    Cons

    The airline has dramatically changed since the departure of our former CEO.
    The management claims to support you but they do not. Promises are made that are never followed through with.
    The company only recognizes three holidays, Christmas, New Years and Thanksgiving. You will have to take time off from your bank for the others.

    Advice to Management

    Stop promoting friends and playing favoritism. See past people's schemes and look to see who is really working. Promote the people who work hard, not the people that are your best friend.


  9. Helpful (3)

    "IT Morale is Very Low"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    It used to be a great place to work. There are still some great coworkers left. The travel benefits are great.

    Cons

    The current IT leadership has systematically dismantled all the skill and innovation in IT that made JetBlue great. There is a clear resentment from senior IT leadership, that have little industry background themselves, toward existing crewmembers that are experienced. This has resulted in the hiring of inexperienced new managers that are favored not for their skills, but for their inability to challange any thing. Kind of like the blind leading the blind, while JetBlue suffers from all the ill conceived decisions that are no longer challanged.

    Advice to Management

    Promote IT leadership from within, or based on industry experience. Enough damage has already been done to IT, but it is not too late to fix it. We want to once again be proud of working at JetBlue.


  10. Helpful (3)

    "Finance/HR/ERP processes are out of control; low morale, benefits are worth only so much"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee/Supervisor-6years in Forest Hills, NY
    Current Employee - Employee/Supervisor-6years in Forest Hills, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    The flying benefits are highly appreciated; although, if there are issues with taking days off, then having them does not really matter.
    Some really nice and experienced people work here but unfortunately all tend to leave.
    The corporate culture is attractive; but is up to each department to hold those values.

    Cons

    Micromanagement caused by insecurity, lack of honesty in sharing information hurts the former innovative drive and progressive culture. Experienced employees jump out as soon as an opportunity is presented. Fearful employees cling to their positions and vote against change and improvement. Motivation is slowly destroyed when petty issues become the focus, and important aspects of strategy and improvement are hidden away.

    Advice to Management

    Review and audit financial and HR processes to make them more accurate and reliable, reward and hire more really experienced people. Identify the ones who are against change, take away their power, it is hurting the company.


  11. Helpful (3)

    "Jetblue Salt Lake SSC"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    free standby travel if you make enough to go anywhere. If you don't really need additional income but just want your family to fly free on standby basis, this is a good job. If you are single or don't have any kids at home, it is a waste of your precious talent.

    Cons

    very, very, low pay. 8.50 for 6 months in training then 9.50 per hour

    Advice to Management

    Do not allow managers in small areas like Groups to make hiring decistions on personality conflicts. Expect and demand supervisors to be GOOD people persons. Politics at SSC is costing Jetblue, a great number of highly qualified employees, they are leaving to go to EBAY and be paid a decent wage.



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