JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated August 13, 2017
45 reviews

Filter

Filter

Current Employees

45 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 18 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. Helpful (2)

    "Grounds op"

    StarStarStarStarStar
    Current Employee - Ground Operations in West Palm Beach, FL
    Current Employee - Ground Operations in West Palm Beach, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at JetBlue part-time

    Pros

    While at JBU for training they talk about their five values . Training at JBU is ok . You have to pass all your exams if not you're sent home . You're not guaranteed a job if your seasonal part time . Some people left their jobs not knowing this .

    Cons

    Once assigned to your station those values disappear. A lot of favoritism. Some of the co workers don't want you there . A lot of trash talk of other airlines . A lot of sleeping on the job . On the job training is a joke . The liaisons don't properly train you . You need to catch on by observation. A lot improvement needed for on the job training. So if anyone in corporate see this please make some adjustments.


  2. Helpful (5)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in South Florida, FL
    Current Employee - Flight Attendant in South Florida, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at JetBlue (More than 10 years)

    Pros

    Love many of my long term colleagues who are like family.

    Cons

    Frequent changes not always to the benefit to the employee. Top heavy management.

    Advice to Management

    Please take care of your employees and they will automatically take care of your company.

  3. "Jetblue Aircraft Maintenance technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work rules, compensation is good. There are good perks like flight benefits and many partner discounts available.

    Cons

    Work weekends and holidays, overnight shifts. It can be stressful, and. At times the job is difficult.


  4. Helpful (1)

    "Tech Ops"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Overall great company, great coworkers

    Cons

    A lot of turn over, experience replaced with temp employees


  5. Helpful (6)

    "Huge disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Orlando, FL
    Current Employee - Analyst in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time (More than 3 years)

    Pros

    Flying benefits (if you don't mind flying standby).

    Cons

    Salary below market average
    Only 4 paid holidays (4th July, Thanksgiving Day, Christmas Day and New Years Eve).
    Hard to accrue PTO, unless you have more than 5 years with the company.
    Old technology. There is no budget for new software or hardware.
    Crowded, loud office space.
    No paid maternity leave, unless you had signed up for short term disability.
    Poor health plan.
    Annual evaluation based on goals that are not connected to your actual projects.
    Due to budgetary constraints, employees are "encouraged" to take day trips between the main offices, which usually means arriving at the airport at 5AM, working an 8-hour day and coming back on a late flight, arriving home around 11PM.

    Advice to Management

    Stop lying to the employees. JetBue looks like a dream from the outside, but it is a nightmare once you are in.


  6. Helpful (6)

    "Awesome coworkers, management critically disconnected from reality."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight Crew Member in Boston, MA
    Current Employee - In Flight Crew Member in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    A chance to see the eastern seaboard.
    Great west coast layovers
    Very short reserve time because of high turnover and growth
    Easy service and fantastic passengers

    Cons

    Manuals and policies lacking: when you find a blank spot, management will always side with the passenger.
    New policies, such as attendance, are released 5 days prior to being effective, despite being crafted a year in advance.
    Middle management interrogates, intimidates, and treats IFCs as expendable. The whole goal of this is to drive up turnover and reduce labor costs (I think).
    All of the supervisors are from other airlines. I'm not sure if this says something about the company or management or the position, but only a handful of supervisors have ever worn a JetBlue uniform.

    Advice to Management

    Fire pretty much everyone in frontline leadership. Current supervisors are useless: they rarely have the answers, frequently provide obviously false answers, and drive crewmembers away from advancement and the company in general.
    Promote from within. Nothing about hiring 4 supervisors from the now defunct American Eagle base says "we value our employees and support internal growth."
    Stop focusing on silly things. Don't put together a whole team to sell a psychological pay raise to your employees. Stop holding anti-Union propaganda sessions in training. Stop making up stories about unions and union representation. Take a good, hard look and recognize that your turnover is artificially high and you have a very large contingent of flight attendants who don't leave because they can't, and then change things from there.


  7. "jb"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    flexibility, dental insurance, flying benefits , 401k.

    Cons

    favoritism , if you are pt it is crazy to be able to get OT , who you know is a better way to get where you want instead of hard work.

    Advice to Management

    They should do individual performance, somehow, like who checked in the most people in x shift, it would be fair and square because there are a lot of people who just do what they want and sometimes management is aware and they do nothing about it. Management needs to be more consistent just like the company would like crewmembers to be consistent with customer, so if it does not start with management towards crewmembers, it's going to show crewmembers the same thing.

  8. Helpful (6)

    "Recruitment Process Needs Much Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than 5 years)

    Pros

    Flight perks, nice people. Nice Long Island City location. The LIC headquarters is very accessible by public transportation, parking lots in the area if one drives in.

    Cons

    There's little to no transparency in the recruitment process. It takes months, with constant follow-up on behalf of the applicant.

    Advice to Management

    Cut the bureaucratic nonsense, and revamp the recruitment process. Not all candidates have months and months to waste on the process. JetBlue may lose top notch employees who otherwise may accept a position with an organization with a stronger sense of urgency


  9. Helpful (2)

    "Absolutely no room for growth. Perfect place to work if you're only here for the benefits and do not want a challenge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Long Island City, NY
    Current Employee - Finance in Long Island City, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Flight Benefits are great, and the work life balance is ideal depending on what department you're in. There really aren't any other pros to working here.

    Cons

    Absolutely no room for growth especially in the Finance department. People who are at manager level and above have for the most part been with the company for 10+ years and there's no sign of them ever leaving the company. The pace is so slow, and often times get bored with work. Management is hesitant to embrace change. People that work here are "comfortable" thus if you want to be challenged, work with smart people, this is not the place for you. The pay is also below average. The health benefits aren't great either.


  10. Helpful (2)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flight benefits, great co-workers to work with

    Cons

    No work life balance, Take care of work related issues on your own time. you have no time for yourself. The pay is lower than other airlines.

    Advice to Management

    Do an under cover boss and see what is really going on.


Showing 45 of 801 reviews
Reset Filters