JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated March 16, 2017
66 reviews

Filter

Filter


66 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 19 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. Helpful (6)

    "Great, for as long as they like you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in New York, NY
    Former Employee - Flight Attendant in New York, NY
    Doesn't Recommend
    Positive Outlook

    I worked at JetBlue full-time (More than 5 years)

    Pros

    Amazing co-workers, exciting(ish) opportunities for travel

    Cons

    Inconsistent application of policies. People with powerful friends get away with murder, while others are harassed for not being "team players."

    Advice to Management

    Don't promote people just for having been around a while.
    Conduct more thorough reviews of you middle and senior management team.


  2. Helpful (6)

    "Awesome coworkers, management critically disconnected from reality."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight Crew Member in Boston, MA
    Current Employee - In Flight Crew Member in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    A chance to see the eastern seaboard.
    Great west coast layovers
    Very short reserve time because of high turnover and growth
    Easy service and fantastic passengers

    Cons

    Manuals and policies lacking: when you find a blank spot, management will always side with the passenger.
    New policies, such as attendance, are released 5 days prior to being effective, despite being crafted a year in advance.
    Middle management interrogates, intimidates, and treats IFCs as expendable. The whole goal of this is to drive up turnover and reduce labor costs (I think).
    All of the supervisors are from other airlines. I'm not sure if this says something about the company or management or the position, but only a handful of supervisors have ever worn a JetBlue uniform.

    Advice to Management

    Fire pretty much everyone in frontline leadership. Current supervisors are useless: they rarely have the answers, frequently provide obviously false answers, and drive crewmembers away from advancement and the company in general.
    Promote from within. Nothing about hiring 4 supervisors from the now defunct American Eagle base says "we value our employees and support internal growth."
    Stop focusing on silly things. Don't put together a whole team to sell a psychological pay raise to your employees. Stop holding anti-Union propaganda sessions in training. Stop making up stories about unions and union representation. Take a good, hard look and recognize that your turnover is artificially high and you have a very large contingent of flight attendants who don't leave because they can't, and then change things from there.


  3. "jb"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    flexibility, dental insurance, flying benefits , 401k.

    Cons

    favoritism , if you are pt it is crazy to be able to get OT , who you know is a better way to get where you want instead of hard work.

    Advice to Management

    They should do individual performance, somehow, like who checked in the most people in x shift, it would be fair and square because there are a lot of people who just do what they want and sometimes management is aware and they do nothing about it. Management needs to be more consistent just like the company would like crewmembers to be consistent with customer, so if it does not start with management towards crewmembers, it's going to show crewmembers the same thing.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Inflight Crew"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Flight Crew in Boston, MA
    Former Employee - In Flight Crew in Boston, MA
    Doesn't Recommend
    Neutral Outlook

    I worked at JetBlue full-time (More than 3 years)

    Pros

    You meet many great coworkers, while in the air, and can build lasting friendships. The work can be exhausting, but the perks of travel make it a fair trade-off.

    Cons

    Managers that have certified, but have not actually done your job. The ability to "write-up" all other coworkers, in all positions, which can lead to petty situations. The pay and cost of healthcare makes it very difficult to thrive.

    Advice to Management

    If you have a small enough group that you are managing, try to get to know these people personally. Since hardly anyone lives in base, the family aspect is more important than your average 9-5.


  6. Helpful (4)

    "got old quick"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ground Operations in Boston, MA
    Former Employee - Ground Operations in Boston, MA
    Recommends
    Negative Outlook

    I worked at JetBlue part-time (More than 3 years)

    Pros

    free flights, flexible schedule, good perks, travel discounts

    Cons

    bad managers, weird people, hard work, cancerous jetfuel inhalation


  7. Helpful (10)

    "Senior Analyst Corporate Communications"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst Corporate Communications in Long Island City, NY
    Former Employee - Senior Analyst Corporate Communications in Long Island City, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at JetBlue full-time (More than 3 years)

    Pros

    Great Brand and Product among low cost carriers. Great flight benefits if you can unplug during after-hours and actually make a stand-by flight.

    Cons

    Crewmembers are expected to put forth 150%. Much like a start-up company; your job role will change at management’s discretion and you may be expected to do responsibilities of three different roles. The corporate office at JetBlue lacks all if any work life balance.

    A once young and hip “JetBlue Culture” has been lost through its growing pains. There is poor and misleading communication across leadership.

    Advice to Management

    “Bring Humanity back to Air travel”…“Inspire Humanity”…”BlueManity”?

    Inspire Humanity for Crewmembers! Management should try to be genuine and true to their practices. The core values (Safety, Caring, iItegrity, Passion and Fun.) should be practiced not preached. The HR department a.k.a. “People Department” should truly help and support their Crewmembers more.


  8. Helpful (2)

    "Absolutely no room for growth. Perfect place to work if you're only here for the benefits and do not want a challenge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Long Island City, NY
    Current Employee - Finance in Long Island City, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Flight Benefits are great, and the work life balance is ideal depending on what department you're in. There really aren't any other pros to working here.

    Cons

    Absolutely no room for growth especially in the Finance department. People who are at manager level and above have for the most part been with the company for 10+ years and there's no sign of them ever leaving the company. The pace is so slow, and often times get bored with work. Management is hesitant to embrace change. People that work here are "comfortable" thus if you want to be challenged, work with smart people, this is not the place for you. The pay is also below average. The health benefits aren't great either.


  9. "ok company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Salt Lake City, UT
    Former Employee - Agent in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    flight benefits
    relatively new company in airline industry

    Cons

    They switch management and now they only care about money and less about what the employees brought to the table and how they help our custoemrs.


  10. Helpful (7)

    "exciting but VERY disappointing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Windsor Locks, CT
    Former Employee - Airport Operations Crew Member in Windsor Locks, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at JetBlue part-time (Less than a year)

    Pros

    The flight benefits! You get to fly free! So does your children/parents/spouse and a buddy!
    Cool working in the airport and learning about the flight industry!
    Company values!

    Cons

    Very strict rules. It's a airport that is expected.
    Management.

    Advice to Management

    Have faith in your new employees.
    I was hired at JetBlue as an Airport Operations Crew member. I was flown out to Orlando, Florida for about two weeks and passed the training with flying colors! I was told the past few people flunked out of JetBlue University (Training) so they were happy i graduated. However, on day 3/5 of "On the job training" i finally received my employee parking pass. I couldn't find any parking in the employee lot because it was FULL! I wasn't told what to do in a situation like that, so i drove around for a while until i finally parked in the airport garage which wasn't for employees. It caused me to be SIX MINUTES LATE. When i arrived to the check-in station to clock in an employee took my badge in the back to clock in but an assistant manager came out without it & told me he was sending me home... Now i know if you miss a day of training you're basically fired from JetBlue. So the next day i had a meeting with the manager and they came to the conclusion that i had to be let go. I contested the decision with corporate and they upheld the termination because of reliability. I felt like the entire company turned their back on me because i was unintentionally six minutes late. So much money was spent flying me out for training and on those great new uniforms i was given, I never even had the chance to wear them. Great company overall, but the management i encountered there has to be by far the worst.


  11. Helpful (1)

    "Ground operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ground Operations in New York, NY
    Former Employee - Ground Operations in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than 3 years)

    Pros

    Travel benefits are amazing. Schedule extremely flexible.

    Cons

    Treatment of employees once they get hurt on the job is horrendous. Used they flexibility againt me. and left me with a permanent injury to my back and terminated my employment. Only abides by the own rules when convinient and also poor management in key bluecities hides most problems that the company has at stations at the expense of the employees.

    Advice to Management

    Stick to your values. These are meant for costumers and employees alike. Care for your employees especially when they are dealing with injuries and hardship. Also audit your own stations and a unexpected time. You will see what really goes on that's not written on the reports send to corporate


Showing 66 of 745 reviews
Reset Filters