JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated November 21, 2017
145 reviews

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145 Employee Reviews

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Pros
Cons
  • Work life balance is practically non-existent (in 19 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 17 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great if you can use the benefits enough."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible, flight benefits, pay alone is not worth it. Can't think of any other pros but have to hot 20 word minimum to continue.

    Cons

    As front line employee you are just a number and expendable. So called promotions are not promotions at all just a shift into different department, no real growth. So if you can take advantage by flying a lot go for it. Terrible IT programs yet they punish employees for using them cause the systems can't handle it.

    Advice to Management

    IT needs some serious upgrades. Look at the processes in place before you punish/reward employees.


  2. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time

    Pros

    Great co-workers.
    Fun and fulfilling work.
    Fun passengers.
    Great layovers.
    Never take your work home.
    Inventive and progressive company.
    Great leadership.
    Professional and well-oiled machine.
    Employees are kept well-informed by the company.
    Ability to volunteer for great charities.
    Free flying domestically, very small cost to fly internationally and on other carriers.
    Great looking uniforms (with yearly allowance).
    Make your own schedule.
    See the world.
    In time of need, employees are supported in many ways.

    Cons

    Health Benefits are very costly compared to relative companies.
    Too much turnover of supervisors.
    PTO given, but no sick or personal days are allotted.
    No crew bases in mid-US--all bases are solely on West or East coast. Be prepared to live where you want, but you will not be paid for your commute or reimbursed for near-base housing. Best to live near base to make decent money.
    Underpaid compared to all other major airlines.
    Promotions are for "favorites," no matter how great an employee you are or how well you have networked yourself with the right people.

  3. "ticketing agent airport operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at JetBlue part-time

    Pros

    benefits, flexibility in schedule, nice people to work with

    Cons

    underpaid for the work that we do

    Advice to Management

    we need a raise. We work so hard for this company to get paid dust.


  4. Helpful (5)

    "Excellent benefits, poor administration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Juan, PR
    Current Employee - Anonymous Employee in San Juan, PR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than 3 years)

    Pros

    Pay is ok, benefits are great. 401k, and retirement plans are good. Uniform compensation always good. Great Company to work for.

    Cons

    Favoritism across the board. Terrible open door policy from management and good luck getting an email replied. No work/personal life balance. Rules don't apply to everyone. Dictatorship atmosphere, Very hard for corporate to know what goes on behind closed doors when your crunching numbers. Human resources is a joke.

    Advice to Management

    Don't be politicians with your employees. Respect their intelligence and be just and fair. Stop the trial by error training.


  5. Helpful (7)

    "Ok job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ground Operations Lead in Jamaica, NY
    Former Employee - Ground Operations Lead in Jamaica, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at JetBlue (More than 5 years)

    Pros

    Flight benefits, flexible schedule, opportunity for internal transfers to different cities.

    Cons

    No union, rare overtime and run around rules in which employees can work well over 40 without overtime pay. Being forced to stay late everyday because of staffing... shadyness, from personal experience erasing personal emails i sent from a company email address in a cover up in which i was attempted to be fired before 5 years and becoming fully vested in my 401k. Not the only one with a similar story, at least in JFK... No sick days, yeah cool when the jobs requires you to work outside in freezing conditions lol, instead we are given a point system with a little room to wiggle but yeah half of the winter is blacked out now started 2016 so we are welcomed to get double points God forbid we get sick the middle of flu season lmao. Great company to customers, questionable to employees.

    Advice to Management

    Treat your Ground Operations and Airports Operations crewmembers like you do your customers.


  6. "Good people, great benefits, too much leadership oversight"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time

    Pros

    Airline industry perks are some of the best in the world. You get to work for a great brand that people love and work with mostly good, smart people. Once you hit a certain level, it's very difficult to move up.

    Cons

    Leadership is constantly passing down personal requests that don't align with the larger goals/objectives of the team. Executive team is out of touch with the rest of the company.


  7. Helpful (4)

    "Love the people and the idea of working for JetBlue, but the reality is..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Long Island City, NY
    Current Employee - Analyst in Long Island City, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at JetBlue full-time (More than 3 years)

    Pros

    Innovative company with some really great ideas.
    The Crewmembers I work with are great. In the trenches, teams come together to pull through remarkably well.
    Flight benefits are a great idea and work well for the avid traveler. However it's not a stress free system.

    Cons

    NO work/life balance.
    Office space is cramped and leadership doesn't see this as a problem. Their solution is to cut cubicle space in half. Taking phone calls is inconvenient to your neighbors and is more than a little stressful.
    No training/tuition reimbursement for any job-related trainings. JetBlue has a great program for those who do not possess a 4 year degree, but if you need anything more than that you're out of luck.
    Most work travel you actually have to fly standby for. Ironic being an airline and you cannot purchase a seat usually if you're flying somewhere JetBlue doesn't fly.

    Advice to Management

    Invest in your Crewmembers. Apply policies consistently across the organization. Offer some kind of training reimbursement for Crewmembers as part of their compensation. This would demonstrate your willingness to invest in your Crewmembers to promote growth.

  8. Helpful (7)

    "It's an ok company. (Apply for inflight they are treated much better than AO or GO)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in New York, NY
    Former Employee - Airport Operations Crew Member in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at JetBlue full-time (More than 5 years)

    Pros

    Flight benefits are the best reason to work here. Their system is the best and fairest in the industry, standby's are cleared by check in time and not by seniority like the big airlines. Healthcare is okay it becomes expensive if you have chronic health problems or need to add your family members. Profit sharing, 401k are good.

    Cons

    Blatant favoritism sups and managers hired their friends and protected them from p.g.'s loc's etc. Good news though is that new hires are getting promoted fast as the seniors are so disgruntled they are not applying for anything. Mandatory overtime is almost an everyday occurrence in the summer(busiest season). Expect it as well during bad weather (b6 does not handle irops well).

    Advice to Management

    Treat your employees well and in turn they will be happy to go above and beyond for the customers.


  9. "Operations Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in New York, NY
    Former Employee - Systems Engineer in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at JetBlue full-time (More than 5 years)

    Pros

    Good Experience and a nice clean place to work.

    Cons

    Shark Tank. Projects were dangled in front of you and information was skewed.

    Advice to Management

    Hope you had a good time.


  10. Helpful (3)

    "double standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Tampa, FL
    Current Employee - Senior Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time (More than 10 years)

    Pros

    good company, good flight benefits, decent pay,

    Cons

    I have seen a great deal of DOUBLE Standards. Do as I say, not as I do. Uniforms for example. Crewmembers with tattoos, piercings. Tattoos visible, tongue piercings, cheek piercings. nothing done about it. Some crewmembers getting P.G.'s, while others (pets) getting nothing. Punch in times being adjusted for the SELECT people. PTO granted for the same people, VERY often. Low seniority doesn't stand a chance. If you're not one of the favorites, forget about being a lead or Supervisor.


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