JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated October 10, 2017
77 reviews

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77 Employee Reviews

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Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 18 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 17 reviews)

More Pros and Cons

  1. Helpful (1)

    "jetblue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    No opinion of CEO

    I worked at JetBlue part-time (More than a year)

    Pros

    Great travel perks. There is camaraderie within the workers, but depending on who you have for a Manager, will decide if your station is fun to work for. I respect what Jetblue does for the NYPD and NYFD when they need flights for fallen heroes, they have my utmost respect.

    Cons

    Micro management, No union (except pilots) so they can do what they like to workers and there is no protection. Even though they say they are fair to workers, that is really not the case. There is a constant pressure for on time departures, even when its not possible. There is a constant push and bickering from management when its not achieved. Its a stressful work environment.

    Advice to Management

    There needs to be a fair (really fair, not the smoke and mirrors there are now) and impartial hearing process for workers when things go awry. If a manager has is out for you, Jetblue should provide someone with authority who will actually look at the situation, not just rubber stamp the case.


  2. Helpful (6)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at JetBlue full-time

    Pros

    In my opinion, the flight benefits are a definite perk as long as you have a boss who supports you using your vacation time and if you can find a good manager to work for, you can have a lot of autonomy in your work.

    Cons

    Personally, I've consistently experienced discrimination that has not been addressed by HR and makes me want to leave. Compensation for my role is below industry norms.

  3. Helpful (1)

    "Reservations/Crew support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    No opinion of CEO

    I worked at JetBlue part-time (More than 10 years)

    Pros

    Great benefits , amazing crewmembers

    Cons

    Lacking work /life balance , way to much mandatory overtime , paid time off can be difficult to get.

    Advice to Management

    Treat your employees well, they will take care of your customers ..


  4. Helpful (6)

    "70/30 Bad to good..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY
    No opinion of CEO

    I have been working at JetBlue full-time (Less than a year)

    Pros

    Flight benefits....umm...the fact that's the office is in the Long Island City.

    Cons

    The company is alright but certain divisions are so people-favored, clique-up, petty and high school-ish in the way they operate. Myself, an intern, and another do nowhere near the same amount of work, but it looks like he’s favored among the women of the team. Even MY crewleader looks like she would have have him as a mentoree. Maybe because he’s a gossiping male with female tendencies? Who knows? Anyway, the recognition is low (unless you suck up to management), the amount of gossip that goes around is unfathomable, the managers really don’t care about the work you do because they never frequently check their emails to acknowledge. This department calls itself the “face of the company”? Must be a face post-car wreck. Basically, if you’re an intern, you’re a slave. You also have no privacy AT ALL. The few people I like here come up to my desk to have convos and i hear the breathing and feel eyes peering at you. Nosy idiots. Mid-year reviews are rude and pointless because they just highlight minor errors and make them larger than they are. And I won’t get started on the high turnover, high corporate politics and high percentage of underpaid employees. What a nightmare. Flight benefits are not worth the high school-based culture of this airline.

    Advice to Management

    Restructure the corporate structure and match Crewleaders with interns, trainees and crewmembers that actually match. Stop with mid-year reviews because your evaluation doesn't necessarily dictate the work ethic people possess.


  5. "Criffe Bof"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Employé Polyvalent in Metz (France)
    Former Intern - Employé Polyvalent in Metz (France)
    Doesn't Recommend
    Negative Outlook

    I worked at JetBlue as an intern (Less than a year)

    Pros

    Aucun avantage sur la rémunération ou sur l'ambiance

    Cons

    Longue journée de travail pas valorisé

    Advice to Management

    Aucun


  6. Helpful (4)

    "Former Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at JetBlue full-time

    Pros

    Growing company so your seniority will steadily increase. Fun base cities. Beautiful training facility. Opportunity to grow and move around within the company.

    Cons

    NO UNION. They make it seem like there is no need for a union but in fact a union would have saved my career. There is not enough employee support without one. One of the lowest paid airlines in the industry. Terrible healthcare. Healthcare and compensation would be improved by union presence. Reserve is NOT fun but you will have to go through that at any airline so its something to think about when applying.


  7. Helpful (1)

    "Overrated."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flight benefits and office location.

    Cons

    Leadership does not live by the values they preach and there is no respect for the concept of work/life balance.

    Advice to Management

    Value and recognize good talent.

  8. Helpful (1)

    "It;s just another airline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    maybe flight benefits. TBH there is nothing else.

    Cons

    pay and schedule. $12 an hour yet you cant do two jobs because their schedule changes all the time and you have to be open 24/7

    Advice to Management

    pay more if you want employee to only work for you or work on schedule.


  9. Helpful (8)

    "Don't beleive the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ground Operations in Fort Lauderdale, FL
    Current Employee - Ground Operations in Fort Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Just the brand all the lies.

    Cons

    This company don't paid well enough.Grounds operations are just slaves with paid. They always talking about safety,but safety is for the aircraft.The GO are over work. I see some of my teammates being abused , making them work from one gate to another. Without any concerned of their safety.

    Advice to Management

    You better get it together the Union is coming soon enough.


  10. "Compensation doesn't reflect the Location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great work environment and very cooperative coworkers who are willing to help out in the time of need. Travel benefits are also great.

    Cons

    Location Location Location, average commute time for an employee there is over 1hr each way. The reason for this is because LIC area is not affordable, and the salary does not reflect the location at all.

    Advice to Management

    re-evaluate the compensation structure.


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