JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated March 16, 2017
66 reviews

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66 Employee Reviews

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Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 18 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. Helpful (2)

    "Grounds op"

    Star Star Star Star Star
    Current Employee - Ground Operations in West Palm Beach, FL
    Current Employee - Ground Operations in West Palm Beach, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at JetBlue part-time

    Pros

    While at JBU for training they talk about their five values . Training at JBU is ok . You have to pass all your exams if not you're sent home . You're not guaranteed a job if your seasonal part time . Some people left their jobs not knowing this .

    Cons

    Once assigned to your station those values disappear. A lot of favoritism. Some of the co workers don't want you there . A lot of trash talk of other airlines . A lot of sleeping on the job . On the job training is a joke . The liaisons don't properly train you . You need to catch on by observation. A lot improvement needed for on the job training. So if anyone in corporate see this please make some adjustments.


  2. "Business Analyst"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Free flights as standby employee.

    Cons

    Low compensation for conversion form contract to employee.


  3. "Customer Service"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at JetBlue (More than a year)

    Pros

    Working from home was great.

    Cons

    Very low hourly pay compared with other airlines.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in South Florida, FL
    Current Employee - Flight Attendant in South Florida, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at JetBlue (More than 10 years)

    Pros

    Love many of my long term colleagues who are like family.

    Cons

    Frequent changes not always to the benefit to the employee. Top heavy management.

    Advice to Management

    Please take care of your employees and they will automatically take care of your company.


  6. "Jetblue Aircraft Maintenance technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work rules, compensation is good. There are good perks like flight benefits and many partner discounts available.

    Cons

    Work weekends and holidays, overnight shifts. It can be stressful, and. At times the job is difficult.


  7. Helpful (1)

    "No consistency with policy and procedures between different stations."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Orlando, FL
    Former Employee - Airport Operations Crew Member in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JetBlue full-time (More than 3 years)

    Pros

    I think the only thing that came out as a positive experience was the flight benefits. They do not go by seniority so it's easy to non-rev.

    Cons

    Management plays favorites, lack of honesty, management had lack of computer program knowledge, company pushes people out after a certain time by micromanaging and forcing people to resign. Human resources does not assist employees at all.

    Advice to Management

    Be more honest and fair to all employees. Management should be trained properly to assist crew-members in customer issues or computer issues. Believe in your staff and support them the best of your abilities and don't run the employees into the ground.


  8. Helpful (1)

    "Tech Ops"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Overall great company, great coworkers

    Cons

    A lot of turn over, experience replaced with temp employees


  9. Helpful (5)

    "Huge disappointment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Orlando, FL
    Current Employee - Analyst in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time (More than 3 years)

    Pros

    Flying benefits (if you don't mind flying standby).

    Cons

    Salary below market average
    Only 4 paid holidays (4th July, Thanksgiving Day, Christmas Day and New Years Eve).
    Hard to accrue PTO, unless you have more than 5 years with the company.
    Old technology. There is no budget for new software or hardware.
    Crowded, loud office space.
    No paid maternity leave, unless you had signed up for short term disability.
    Poor health plan.
    Annual evaluation based on goals that are not connected to your actual projects.
    Due to budgetary constraints, employees are "encouraged" to take day trips between the main offices, which usually means arriving at the airport at 5AM, working an 8-hour day and coming back on a late flight, arriving home around 11PM.

    Advice to Management

    Stop lying to the employees. JetBue looks like a dream from the outside, but it is a nightmare once you are in.


  10. Helpful (6)

    "Great, for as long as they like you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in New York, NY
    Former Employee - Flight Attendant in New York, NY
    Doesn't Recommend
    Positive Outlook

    I worked at JetBlue full-time (More than 5 years)

    Pros

    Amazing co-workers, exciting(ish) opportunities for travel

    Cons

    Inconsistent application of policies. People with powerful friends get away with murder, while others are harassed for not being "team players."

    Advice to Management

    Don't promote people just for having been around a while.
    Conduct more thorough reviews of you middle and senior management team.


  11. Helpful (6)

    "Awesome coworkers, management critically disconnected from reality."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight Crew Member in Boston, MA
    Current Employee - In Flight Crew Member in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    A chance to see the eastern seaboard.
    Great west coast layovers
    Very short reserve time because of high turnover and growth
    Easy service and fantastic passengers

    Cons

    Manuals and policies lacking: when you find a blank spot, management will always side with the passenger.
    New policies, such as attendance, are released 5 days prior to being effective, despite being crafted a year in advance.
    Middle management interrogates, intimidates, and treats IFCs as expendable. The whole goal of this is to drive up turnover and reduce labor costs (I think).
    All of the supervisors are from other airlines. I'm not sure if this says something about the company or management or the position, but only a handful of supervisors have ever worn a JetBlue uniform.

    Advice to Management

    Fire pretty much everyone in frontline leadership. Current supervisors are useless: they rarely have the answers, frequently provide obviously false answers, and drive crewmembers away from advancement and the company in general.
    Promote from within. Nothing about hiring 4 supervisors from the now defunct American Eagle base says "we value our employees and support internal growth."
    Stop focusing on silly things. Don't put together a whole team to sell a psychological pay raise to your employees. Stop holding anti-Union propaganda sessions in training. Stop making up stories about unions and union representation. Take a good, hard look and recognize that your turnover is artificially high and you have a very large contingent of flight attendants who don't leave because they can't, and then change things from there.



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