JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated July 3, 2017
71 reviews

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Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 20 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. Helpful (1)

    "Tech Ops"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Overall great company, great coworkers

    Cons

    A lot of turn over, experience replaced with temp employees


  2. Helpful (5)

    "Huge disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Orlando, FL
    Current Employee - Analyst in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time (More than 3 years)

    Pros

    Flying benefits (if you don't mind flying standby).

    Cons

    Salary below market average
    Only 4 paid holidays (4th July, Thanksgiving Day, Christmas Day and New Years Eve).
    Hard to accrue PTO, unless you have more than 5 years with the company.
    Old technology. There is no budget for new software or hardware.
    Crowded, loud office space.
    No paid maternity leave, unless you had signed up for short term disability.
    Poor health plan.
    Annual evaluation based on goals that are not connected to your actual projects.
    Due to budgetary constraints, employees are "encouraged" to take day trips between the main offices, which usually means arriving at the airport at 5AM, working an 8-hour day and coming back on a late flight, arriving home around 11PM.

    Advice to Management

    Stop lying to the employees. JetBue looks like a dream from the outside, but it is a nightmare once you are in.

  3. Helpful (6)

    "Great, for as long as they like you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in New York, NY
    Former Employee - Flight Attendant in New York, NY
    Doesn't Recommend
    Positive Outlook

    I worked at JetBlue full-time (More than 5 years)

    Pros

    Amazing co-workers, exciting(ish) opportunities for travel

    Cons

    Inconsistent application of policies. People with powerful friends get away with murder, while others are harassed for not being "team players."

    Advice to Management

    Don't promote people just for having been around a while.
    Conduct more thorough reviews of you middle and senior management team.


  4. Helpful (6)

    "Awesome coworkers, management critically disconnected from reality."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight Crew Member in Boston, MA
    Current Employee - In Flight Crew Member in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    A chance to see the eastern seaboard.
    Great west coast layovers
    Very short reserve time because of high turnover and growth
    Easy service and fantastic passengers

    Cons

    Manuals and policies lacking: when you find a blank spot, management will always side with the passenger.
    New policies, such as attendance, are released 5 days prior to being effective, despite being crafted a year in advance.
    Middle management interrogates, intimidates, and treats IFCs as expendable. The whole goal of this is to drive up turnover and reduce labor costs (I think).
    All of the supervisors are from other airlines. I'm not sure if this says something about the company or management or the position, but only a handful of supervisors have ever worn a JetBlue uniform.

    Advice to Management

    Fire pretty much everyone in frontline leadership. Current supervisors are useless: they rarely have the answers, frequently provide obviously false answers, and drive crewmembers away from advancement and the company in general.
    Promote from within. Nothing about hiring 4 supervisors from the now defunct American Eagle base says "we value our employees and support internal growth."
    Stop focusing on silly things. Don't put together a whole team to sell a psychological pay raise to your employees. Stop holding anti-Union propaganda sessions in training. Stop making up stories about unions and union representation. Take a good, hard look and recognize that your turnover is artificially high and you have a very large contingent of flight attendants who don't leave because they can't, and then change things from there.


  5. "jb"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    flexibility, dental insurance, flying benefits , 401k.

    Cons

    favoritism , if you are pt it is crazy to be able to get OT , who you know is a better way to get where you want instead of hard work.

    Advice to Management

    They should do individual performance, somehow, like who checked in the most people in x shift, it would be fair and square because there are a lot of people who just do what they want and sometimes management is aware and they do nothing about it. Management needs to be more consistent just like the company would like crewmembers to be consistent with customer, so if it does not start with management towards crewmembers, it's going to show crewmembers the same thing.


  6. Helpful (1)

    "Inflight Crew"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Flight Crew in Boston, MA
    Former Employee - In Flight Crew in Boston, MA
    Doesn't Recommend
    Neutral Outlook

    I worked at JetBlue full-time (More than 3 years)

    Pros

    You meet many great coworkers, while in the air, and can build lasting friendships. The work can be exhausting, but the perks of travel make it a fair trade-off.

    Cons

    Managers that have certified, but have not actually done your job. The ability to "write-up" all other coworkers, in all positions, which can lead to petty situations. The pay and cost of healthcare makes it very difficult to thrive.

    Advice to Management

    If you have a small enough group that you are managing, try to get to know these people personally. Since hardly anyone lives in base, the family aspect is more important than your average 9-5.


  7. Helpful (4)

    "got old quick"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ground Operations in Boston, MA
    Former Employee - Ground Operations in Boston, MA
    Recommends
    Negative Outlook

    I worked at JetBlue part-time (More than 3 years)

    Pros

    free flights, flexible schedule, good perks, travel discounts

    Cons

    bad managers, weird people, hard work, cancerous jetfuel inhalation

  8. Helpful (6)

    "Recruitment Process Needs Much Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than 5 years)

    Pros

    Flight perks, nice people. Nice Long Island City location. The LIC headquarters is very accessible by public transportation, parking lots in the area if one drives in.

    Cons

    There's little to no transparency in the recruitment process. It takes months, with constant follow-up on behalf of the applicant.

    Advice to Management

    Cut the bureaucratic nonsense, and revamp the recruitment process. Not all candidates have months and months to waste on the process. JetBlue may lose top notch employees who otherwise may accept a position with an organization with a stronger sense of urgency


  9. Helpful (10)

    "Senior Analyst Corporate Communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst Corporate Communications in Long Island City, NY
    Former Employee - Senior Analyst Corporate Communications in Long Island City, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at JetBlue full-time (More than 3 years)

    Pros

    Great Brand and Product among low cost carriers. Great flight benefits if you can unplug during after-hours and actually make a stand-by flight.

    Cons

    Crewmembers are expected to put forth 150%. Much like a start-up company; your job role will change at management’s discretion and you may be expected to do responsibilities of three different roles. The corporate office at JetBlue lacks all if any work life balance.

    A once young and hip “JetBlue Culture” has been lost through its growing pains. There is poor and misleading communication across leadership.

    Advice to Management

    “Bring Humanity back to Air travel”…“Inspire Humanity”…”BlueManity”?

    Inspire Humanity for Crewmembers! Management should try to be genuine and true to their practices. The core values (Safety, Caring, iItegrity, Passion and Fun.) should be practiced not preached. The HR department a.k.a. “People Department” should truly help and support their Crewmembers more.


  10. Helpful (2)

    "Absolutely no room for growth. Perfect place to work if you're only here for the benefits and do not want a challenge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Long Island City, NY
    Current Employee - Finance in Long Island City, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Flight Benefits are great, and the work life balance is ideal depending on what department you're in. There really aren't any other pros to working here.

    Cons

    Absolutely no room for growth especially in the Finance department. People who are at manager level and above have for the most part been with the company for 10+ years and there's no sign of them ever leaving the company. The pace is so slow, and often times get bored with work. Management is hesitant to embrace change. People that work here are "comfortable" thus if you want to be challenged, work with smart people, this is not the place for you. The pay is also below average. The health benefits aren't great either.


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