JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated July 7, 2017
137 reviews

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137 Employee Reviews

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Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 20 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. Helpful (2)

    "Better to lie and fly then be honest and grounded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Flight Crew in New York, NY
    Former Employee - In Flight Crew in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at JetBlue full-time (Less than a year)

    Pros

    Flexible hours and schedule. So can accommodate most days off.

    Cons

    Unreasonable response time to call in for work.

    Advice to Management

    More realistic and less close cutting hours on call out. Better preparation from the company will allow more results from employees.


  2. Helpful (2)

    "Great company but still working out the kinks internally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    Great brand name, flight benefits, culture is great, NY office is awesome

    Cons

    Depending on the dept the work life balance may not be so great, technology for the support centers has not caught up to the rest of the company

    Advice to Management

    The support centers need some additional attention and some changes have to be made to be more efficient. You cannot continue to grow yet still do things the same way you used to.

  3. Helpful (1)

    "Great fun place to work at!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time

    Pros

    Flight Benefits! Opportunity to work from home. Good balance of fun activities as well as work.

    Cons

    Not very easy to advance.


  4. Helpful (2)

    "Fun job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Jamaica, NY
    Current Employee - Flight Attendant in Jamaica, NY
    Recommends
    Disapproves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    Fun job, some people there are great.

    Cons

    No union so be careful


  5. "Business Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Business Partner in Long Island City, NY
    Former Contractor - Business Partner in Long Island City, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at JetBlue as a contractor (Less than a year)

    Pros

    Great working environment and culture

    Cons

    Business Partners are not treated the same way as full-time crew members

    Advice to Management

    Should treat everyone equally and the Talent Acquisition is way overworked.


  6. Helpful (1)

    "Phone Reservations - frontline customer service for 2 years - Overall boring but enjoyable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations (Phone) in Salt Lake City, UT
    Former Employee - Reservations (Phone) in Salt Lake City, UT
    Neutral Outlook
    No opinion of CEO

    I worked at JetBlue part-time (More than a year)

    Pros

    Stand-by flight benefits (especially Zedfare standby benefits on other airlines after 6 months)
    Flexible schedule - easy to trade shift-bid hours with coworkers
    Fun-ish company culture
    Doesn't come home with you - work stays at work
    Optional health benefits for part-time employees

    Cons

    Terrible pay - barely over minimum wage
    Boring job - same problems solved over and over again
    Takes about 18 months - 2 years to get enough seniority to have "good shifts" (not working on weekends)
    Isolated - work from home
    Tied to the desk - literally with a head set
    Required to live with 45 minutes of call center in Salt Lake City
    Not enough Jetblue flights out of Salt Lake - hard to use standby flight benefits

    Advice to Management

    Create shifts for bid that are 20 hours a week (as opposed to 24)
    Increase the steps in pay for time with the company


  7. "It was a great ride while it lasted...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than 8 years)

    Pros

    Founded on excellent Corporate Culture and Values; Free travel (if you can take the time off), Many Great employees. Fun working in a fast paced environment with many facinating and dedicated people. Everyday is different with new challenges and excitement.

    Cons

    Shoddy Benefits, no identifiable "career paths", Values and Culture have declined in response to growth,employee turnover (high), non-competitive Salary structures, etc... Not for a long term career...Not many employees are kept past the 10 year mark and targeted for replacement at those levels no matter how much they have accomplished. Insider run.

    Advice to Management

    Despite the rhetoric, return to the basics that got JetBlue through the first 10 years. Take a hard look at Managers, Directors and above who are primarily self-interested in their own career preservation at the expense of their Crewmembers. Stock prices have gone up at the expense of morale and continuing employee "churn" to keep costs down to boost ROIC.

  8. "A good opportunity for my first two years, but disappointing the last two years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent in Salt Lake City, UT
    Former Employee - Reservations Agent in Salt Lake City, UT
    Doesn't Recommend
    No opinion of CEO

    I worked at JetBlue full-time (More than 3 years)

    Pros

    Working from home, travel benefits, thorough training and resources, opportunity to advance, friendly atmosphere, flexible schedule and travel opportunities.

    Cons

    Policies were constantly changing. Job expectations changed more towards sales, it was required we have a certain percentile of upscale on our average calls per review period.


  9. "Great company, poor pay."

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    Former Employee - At Home Representative in Salt Lake City, UT
    Former Employee - At Home Representative in Salt Lake City, UT

    I worked at JetBlue full-time (Less than a year)

    Pros

    Free flights. Good benefits. Wonderful co-workers.

    Cons

    Generally, I had to catch a flight out of Las Vegas.


  10. Helpful (8)

    "Company has changed drastically since founder David Neeleman was forced out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in New York, NY
    Former Employee - Flight Attendant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at JetBlue full-time (More than 10 years)

    Pros

    Great travel benefits and competitive pay.

    Cons

    The company is more concerned about making money than anything else. To make money, they want to keep the customers happy, many times at the expense of safety.

    Advice to Management

    Stop hiring people that are inexperienced, unprofessional and uneducated. JetBlue hires people that other supervisors are dating, sleeping with, or related to. Most the supervisors I knew rarely followed any of the rules they expected those they were supervising to follow. Too much nepotism, cronyism, and favoritism. The company managers and executives date within the company, and blatantly play favorites.


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