JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated April 25, 2017
714 reviews

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714 Employee Reviews

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Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 19 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. "Lowest wage in the airline industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JetBlue full-time

    Pros

    Free travel, great manager, nice coworkers

    Cons

    Lowest wage in the airline industry. One is forced to work a second job which shouldn't happen with an airline. They need permanent full time utility crews to clean the airplane and take out the trash. That shouldn't be everyone's job!


  2. "Airport Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The best part of employment with this company is of course the flight benefits. You are allowed to fly free from your date of hire.

    Cons

    Scheduling, standing for long hours, hard work with no recognition. At Jetblue you will work harder than any airline and one mistake is like cutting your own throat. No sympathy for employees... And no sick days! They are not afraid to tell you thousands apply everyday you are a dime a dozen!

    Advice to Management

    Don't just air on the side of humanity keep some on the ground for your workers.


  3. "reservations"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at JetBlue full-time (Less than a year)

    Pros

    Great benfits and free travel

    Cons

    Stressful training crammed into four weeks no real support

    Advice to Management

    Give more support and care


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Cheap company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook

    I have been working at JetBlue part-time (More than a year)

    Pros

    Flight benefits work from home

    Cons

    There systems never worked it said in a couple months it will be fixed been 4 months still doing my job with no tools. Treat the employees like crap so cheap will not give pen and paper in training. Poor way way poor pay for the work. Feels like I am working all alone in space

    Advice to Management

    Be there when your employees work supervisor should work same schedule as their employees. Get better systems do not be so cheap.


  6. Helpful (3)

    "Jetblue"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Savannah, GA
    Former Employee - Airport Operations Crew Member in Savannah, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetBlue (More than a year)

    Pros

    none at all! Find another job to apply too

    Cons

    Training is horrible they starve you to death, your mistreated as an employee, They work you odd hours so you cant use your flight benefits, terrible pay. And they do not follow their core values


  7. Helpful (6)

    "JetBlue Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Salt Lake City, UT
    Current Employee - Customer Support in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Working from home. Ability to trade hours freely with other in your department.

    Cons

    Jetblue abuses their Customer Service employees. The attrition rate is 50% the first month and 80% within the first-year. Anyone that stays on after that is only there for the flight benefits because the jobs sucks. JetBlue treats their employees like crap and the working conditions are abominable. The are chronically understaffed and expect employees to do their part by signing up for overtime to help the company out. They expect you to work on a computer that is equivalent to dial up speed of the 1990s. This is the worst job I've ever had, with the exception of the flight benefits. JetBlue likes to pretend that they are family friendly and concerned about their employees, but anyone that has worked Customer Service will tell you that is as far from the truth as could be. One absence puts you on probation, so employees are constantly begging other employees to cover their hours for them. JetBlue have zero tolerance for sickness or family emergencies. It is exhausting. If you want flight benefits and don't mind working OT most of the year in a place where the Supervisors treat you like crap, this is the job for you. Jetblue: We treat our customers like gold, and our crew members like crap.

    Advice to Management

    Treat your crew members like actual people who have lives beyond their work. You think we never get sick or have family emergencies? Allow 24 hours absence for PT and 40 hours for FT CMs per year. Double your staffing and make the job liveable that retention is not abominable.


  8. Helpful (2)

    "AO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Air Operations
    Current Employee - Air Operations
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time

    Pros

    They pay me to be there. You too

    Cons

    Leadership has no backbone. Management doesn't care about workers, but a select few

    Advice to Management

    We don't want to be friends on Facebook


  9. "Low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook

    I have been working at JetBlue part-time (More than a year)

    Pros

    Being able to work at home while having small children is a pro for me. And the training was pretty good.

    Cons

    there are a lot of abusive people that call in and scream at you all day. It really wears on you and it doesn't pay enough to put up with that kind of abuse.

    Advice to Management

    Be upfront during training and let people know the reality of this job. It's not booking flights, that's a very small portion of the job. Employees need to know that they will be battered and abused on the phone. That was never mentioned.


  10. Helpful (11)

    "The second worst airline in the industry after United"

    Star Star Star Star Star
    Current Employee - Flight Attendant in New York, NY
    Current Employee - Flight Attendant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time (More than 10 years)

    Pros

    Flight benefits and that is it. There are employees that are really good at what they do, then you have your snitches that spy and watch you simply to report you because they think that by writing people up it is going got get them somewhere

    Cons

    Management plays favorites, lack of honesty, management had lack of computer program knowledge, company pushes people out after a certain time by micromanaging and forcing people to resign. Human resources does not assist employees at all. If you get hurt on the job and are out for more than 3 months, the company terminates you by sending you a Fedex letter stating your termination date. Alot of people have been going through this. It is one of the lowest paying airlines in the industry. Plus flight attendants are non union, so it becomes an at will job. They will fire you if the supervisor doesn't like you as simple as that. All those reviews you see here where they are brown nosing management are the favorites that get all the good trips and deals. Even their medical and dental benefits are the worst and the most expensive.

    Advice to Management

    They need to clean house with all these supervisors that have been in the industry for less than a year, have no prior airline experience and become supervisors that quick. Inflight supervisors should have at least 3 years flying experience, and prior airline experience in order to apply for the position.


  11. Helpful (3)

    "Become a flight attendant anywhere else!!Management takes perks and awards-treats us terribly,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight in Jf Kennedy Ap, NY
    Current Employee - In Flight in Jf Kennedy Ap, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at JetBlue full-time (More than 8 years)

    Pros

    Love fellow employees... They make it bearable . Travel

    Cons

    Insurance is horrendous, inflight paid way under other airlines, no union so people are fired for minor things. You must work sick, or can be fired. Only paid for half of time worked.

    Advice to Management

    Treat employees to same benefits you receive. Improve moral , healthcare and pay. Everyone is unhappy with you.


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