JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated October 17, 2017
778 reviews

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778 Employee Reviews

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Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 18 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 17 reviews)

More Pros and Cons

  1. "Great Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time

    Pros

    Great community, meaningful work, felt like part of the team rather than an intern.

    Cons

    I can't think of anything.


  2. Helpful (1)

    "You really are above all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time

    Pros

    New' great and fast growing

    Cons

    By being a new company they are still getting it together, but doing it the right way.

  3. "This Industry is Like Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ticket Agent
    Former Employee - Ticket Agent
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at JetBlue full-time (More than 3 years)

    Pros

    Good benefits, average wages, lots of free food and other perks. I was one of the lucky ones who got hired when the company was new. They had a lot of money and spoiled us/customers rotten. Morale was great as well. Family taking care of family. I would say that compared to other airlines they are one of the best to work for/travel even with flaws.

    Cons

    Everything went down hill when the original CEO left. The company ran out of money, morale went down and many quit/got fired. I was #4 in seniority by year 4 which made me feel accomplished. If I hadent had an OJI I would still be there. After leaving almost everyone was laid off and went to work for Virgin. The industry is very cut throat so finding perfection is rather difficult. You really have to love working with the public to survive it and I did. I still keep in touch with former coworkers because as I said we are like family.

    Advice to Management

    Meetings are a great way to keep everyone informed and boost morale. Free food is always a good thing :)


  4. Helpful (1)

    "Flight Benefits for the win"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Fort Lauderdale, FL
    Former Employee - Airport Operations Crew Member in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time (Less than a year)

    Pros

    Great Co-workers, fast pace, lots of new experiences. I actually loved the C.EO. I was a lower level employee and meet him on several occasions.

    Cons

    So many managers and no one is on the same page. It was often frustrating dealing with so many different directions from so many people.


  5. "AWESOME"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time

    Pros

    Nice People, nice benefits, traveling is the best

    Cons

    Stressful and having to be outside in all types of weather.


  6. "Underpaid overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at JetBlue full-time

    Pros

    Free flights for you and family

    Cons

    You are worked to death


  7. Helpful (2)

    "Not what I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight Crew Member (Flight Attendant) in Boston, MA
    Current Employee - In Flight Crew Member (Flight Attendant) in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    Most people are friendly. Worst comes to worst, you don't like a colleague, you don't have to work with them again in a few days. Flexibility in scheduling is great.

    Cons

    Commuting from any other city that isn't a base is stressful, especially during weather - cancelled flights, delayed, etc. will affect your dependability rating and sometimes result in call outs. They emphasize Caring as a core value however do not seem to take very good care of their employees during Irregular Operations. I personally have not had issues with it but I've been the lucky few.

    Advice to Management

    Listen to your employees. It should never seem like work to receive or ask for help. If it continues, I guarantee people will be anxious to sign union papers (if they aren't already anxious).

  8. "Customer support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Support
    Current Employee - Customer Support
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time (More than 5 years)

    Pros

    Great flight benefits
    Awesome coworkers
    Work from home flexibility

    Cons

    I wish they had more corporate jobs in Utah


  9. Helpful (1)

    "Inflight Crewmembers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant
    Former Employee - Flight Attendant
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at JetBlue full-time

    Pros

    Travel Benefits and Profit sharing are reasonable

    Cons

    The Inflight Crewmemebers have no Union and hence no voice to protect their jobs, Middle Management is not receptive to the needs of their employees. Job security is not a guarantee here. There is also little support for crewmembers.

    Advice to Management

    Upper Management need to meet with front line staff to hear their concerns regarding middle management. Middle management need to be more people oriented and not just focus on firing employees, need to be more supportive.


  10. Helpful (14)

    "Great place but needs change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight Crew Member in New York, NY
    Current Employee - In Flight Crew Member in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at JetBlue full-time (Less than a year)

    Pros

    There are so many amazing things about this place! Flexible schedule, jumpseat agreements, hotel accommodations to name a few. Decent medical insurance. They put you up and feed you for training. Room for advancement

    Cons

    I'm gonna be honest, the pay is terrible, amongst the lowest in US aviation, RESERVE life is extremely challenging and could feel debilitating, crew services is extremely careless, NO UNION PROTECTION! No ability to drop a trip on reserve. LOW PAY, the training where they say "we will set you up for success" is complete bs. They absolutely do not abide their so called values.

    Advice to Management

    There's a lot,


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