JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated April 25, 2017
714 reviews

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714 Employee Reviews

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Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 19 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. Helpful (1)

    "My job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    I work with nice people. It's not hard to learn or do. I like the day to day changes.

    Cons

    Not a lot of times to actually use my travel benefits. Always understaffed. Contract business partners are not very good.

    Advice to Management

    Stop outsourcing!


  2. Helpful (4)

    "JetBlue - a fast moving airline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in New York, NY
    Current Employee - Systems Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time (Less than a year)

    Pros

    JetBlue is a great company to work for. People are really talented and very open minded. Teams are usually pretty small as compared to other airlines so it is easy to speak to people and interact with them. JetBlue also makes sure that everyone is at the right place and thanks to that, it is possible to switch from one department to another easily.

    Cons

    Hiring process can be long and is very competitive.

    Advice to Management

    Keep on doing a great job and developing JetBlue's culture.


  3. Helpful (1)

    "Reservations Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Acting ESP Reservations Supervisor in Heber City, UT
    Former Employee - Acting ESP Reservations Supervisor in Heber City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at JetBlue part-time (More than a year)

    Pros

    Flexible schedule; work from home. flight benefits.

    Cons

    No health insurance benefits offered for part-time employees.

    Advice to Management

    Keep up the good work. Innovative, visionary enterprise.


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  5. Helpful (1)

    "Interview"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great company to work for

    Cons

    There are no cons just great

    Advice to Management

    Be yourself friendly


  6. Helpful (6)

    "70/30 Bad to good..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY
    No opinion of CEO

    I have been working at JetBlue full-time (Less than a year)

    Pros

    Flight benefits....umm...the fact that's the office is in the Long Island City.

    Cons

    The company is alright but certain divisions are so people-favored, clique-up, petty and high school-ish in the way they operate. Myself, an intern, and another do nowhere near the same amount of work, but it looks like he’s favored among the women of the team. Even MY crewleader looks like she would have have him as a mentoree. Maybe because he’s a gossiping male with female tendencies? Who knows? Anyway, the recognition is low (unless you suck up to management), the amount of gossip that goes around is unfathomable, the managers really don’t care about the work you do because they never frequently check their emails to acknowledge. This department calls itself the “face of the company”? Must be a face post-car wreck. Basically, if you’re an intern, you’re a slave. You also have no privacy AT ALL. The few people I like here come up to my desk to have convos and i hear the breathing and feel eyes peering at you. Nosy idiots. Mid-year reviews are rude and pointless because they just highlight minor errors and make them larger than they are. And I won’t get started on the high turnover, high corporate politics and high percentage of underpaid employees. What a nightmare. Flight benefits are not worth the high school-based culture of this airline.

    Advice to Management

    Restructure the corporate structure and match Crewleaders with interns, trainees and crewmembers that actually match. Stop with mid-year reviews because your evaluation doesn't necessarily dictate the work ethic people possess.


  7. "Tech"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at JetBlue (More than 3 years)

    Pros

    Good company to work for

    Cons

    hours, weekends, holidays, night shift


  8. Helpful (2)

    "Its ok to work here"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Swapping system , could pick up as much houes as you want

    Cons

    They have a lot of favoritism

    Advice to Management

    Stop dating employees or trying to hit on them


  9. Helpful (1)

    "Mostly good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time

    Pros

    Tries hard to make everyone - internally and externally - happy.
    Very structured goal and KPI reporting.
    Flight benefits.

    Cons

    Too much red tape.
    Corporate politics can get in the way, especially on the Commercial team.
    Health benefits are terrible.

    Advice to Management

    Stop trying to constantly reinvent the wheel all the time. Sometimes (not always) - just sometimes - the right answer is the traditional answer.


  10. Helpful (5)

    "Only good for PT . pay is really low"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Travel benefits, Flexible hours, work from home, work life balance . there is alot of ways to get involved at jetblue

    Cons

    the biggest problem with this job is the low wage, it is nearly impossible to live off the hourly wage. You only get OT if it is a designated OT . even if you work more than 40 hours a week .

    Advice to Management

    Pay full time employees more because it is impossible to live off the hourly wage. The full time employees have less oppurtunity to get OT when offered and when pick up regular hours it is still not enough to pay basic bills.


  11. "airport operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airport Operations Crew Member in Fort Lauderdale, FL
    Current Employee - Airport Operations Crew Member in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    I love working at the airport and with airlines. I very much like jetblue as a company. The uniform is cute and I like being at the airport and assisting customers along the way to their flight and final destination. I meet so many interesting people.

    Cons

    At first you get the worst schedules like 3;30am start time and Tuesday and Wednesday off. Training is in Orlando away from your family for 4 weeks.


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