JetBlue Reviews | Glassdoor

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JetBlue Reviews

Updated January 18, 2018
829 reviews

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829 Employee Reviews

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Pros
Cons
  • Work life balance is practically non-existent (in 19 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 17 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not advisable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Boston, MA
    Former Employee - Technician in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at JetBlue full-time (More than 3 years)

    Pros

    Great group of people to work with.

    Cons

    Very poor benefits. Too much politics.

    Advice to Management

    Sr management needs to take better care of their biggest resource.......people!


  2. Helpful (2)

    "Reservations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at JetBlue part-time (More than 3 years)

    Pros

    Travel Benefits, work from home.

    Cons

    Use and abuse. Nobody cares. Specific quotes from upper management. “When your employer says jump, you should say how hi.” “This company doesn’t care about anything outside of what’s going on here.”

    Advice to Management

    Do you really want to know why you will never have another JD power and Associates award. Because you treat your lowest employees like pieces on a chest set. Fat culture is not sustainable. Because we are not white or LDS doesn’t mean you should discriminate.

  3. Helpful (3)

    "Airport Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than 8 years)

    Pros

    flight benefits, $1- $1.50 raise per year. Top pay current $23
    medical benefits, 401k, STD, LTD, tuition reimbursement, transfer to other cities

    Cons

    fast pace, in your face. Management like the power and will use it.
    Easy to get fired, always feel a target on your back.
    stand about 90% of the time.
    Passengers can get nasty and rude.
    if $23 top pay is ok with you then go for it.

    Advice to Management

    give the benefit of the doubt when needed.
    stop smothering
    actually practice what you preach.


  4. "Current Employee"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue full-time

    Pros

    Flight Benefits are a plus.

    Cons

    Low pay due to collusion in the airline industry. Airline companies gentlemens agreement to keep wages low throughout the industry especially for service employees. Inconsistent management, middle level supervisors scared to make decisions.


  5. "Great company with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time

    Pros

    You get to fly, for free! They have great insurance and they really take care of their own.

    Cons

    You are not allowed to be late, or work extra unless they request it. They are a stickler for the time clock.


  6. Helpful (1)

    "At will employer follow all.policies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Flight Crew Member in Boston, MA
    Former Employee - In Flight Crew Member in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetBlue full-time (Less than a year)

    Pros

    They have great travel benefits. Your travel companion and family can all fly for free. You can also fly in other airlines and fly internationally on other carriers after your 6 month probation

    Cons

    The biggest con is that upper management can not be trusted. The work rules are in the grey. They seem to only be concerned with the customers. There is no union.


  7. "Excellent Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Insight Analyst in Cottonwood Heights, UT
    Current Employee - Customer Insight Analyst in Cottonwood Heights, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than 5 years)

    Pros

    Strong values and an employee first attitude

    Cons

    Limited opportunities for vertical movement

  8. "reservations crew support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time (More than 3 years)

    Pros

    The flying benefits and Company Values - JetBlue truly Inspires Humanity.

    Cons

    Mandatory overtime during code reds.


  9. "B6 get it done"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time

    Pros

    The only airline that is bringing humanity to customer in the air.
    Great flying privilege and profit sharing

    Cons

    Not too good on crew dependability program like seek time and vacation

    Advice to Management

    Get it together as crew members are human and emergency happens


  10. Helpful (1)

    "JFK Base Managers need Improvement in every area and in every aspect."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Flight Crew Member/In Flight Supervisor in New York, NY
    Former Employee - In Flight Crew Member/In Flight Supervisor in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at JetBlue full-time (More than 10 years)

    Pros

    Profit Sharing and Pay and Travel Benefits

    Cons

    Inflight Base Managers and Inflight Corporate Leadership and Crew Scheduling

    Advice to Management

    Please hire qualified individuals, caring individuals and educated individuals, for management positions to represent your Inflight Crewmembers, the company would benefit immensely. JFK being your first order of Business.


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