JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated May 25, 2017
728 reviews

Filter

Filter

Full-time Part-time

728 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 19 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Time Controller in Long Island City, NY
    Current Employee - Crew Time Controller in Long Island City, NY
    Recommends
    Positive Outlook

    I have been working at JetBlue full-time (More than 5 years)

    Pros

    Great Values, Great people, and a Great office atmosphere.

    Cons

    Headquarters located in expensive NYC

    Advice to Management

    Keep up the great work.


  2. Helpful (2)

    "Senior Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Long Island City, NY
    Current Employee - Senior Analyst in Long Island City, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than 10 years)

    Pros

    Great culture!!!! Profit sharing is a huge incentive and working here feels like being part of a family as opposed to a number at any other company. Jetblue cares about their Crewmembers!

    Cons

    Health benefits are costing more however this is a nationwide issue and we are not the only company affected.

    Advice to Management

    Keep living the values!


  3. "Customer Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Layton, UT
    Former Employee - Customer Support in Layton, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue (More than a year)

    Pros

    I loved working for JetBlue. They do a really great job of appreciating their employees and improving morale.

    Cons

    The travel was hard to use, don't work at JetBlue just for that. When you are in customer service you will likely talk to mostly upset people. That can weigh on you sometimes.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistic/Inventory in Jamaica, NY
    Former Employee - Logistic/Inventory in Jamaica, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than 3 years)

    Pros

    Great group of people to work with. Good schedule and great perks

    Cons

    Depend on what department you work, you might be face with favoritism based on your ethnicity. Sad but true

    Advice to Management

    Stop the non sense. Promotion should be based on Merritt


  6. Helpful (1)

    "Long Term Sustainability Questionable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Negative Outlook

    I have been working at JetBlue full-time (More than 3 years)

    Pros

    flight benefits, some good people/leaders

    Cons

    lack of salary, turnover, 1 employee doing 2-3 jobs, corporate politics, was lack of pay clear

    Advice to Management

    If you want to keep quality people, take a look at salary, how many positions one person is doing for the price of 1/2 a legitimate salary, work life balance and opportunity. No funding for training and development is absurd.


  7. Helpful (5)

    "Living the Dream and Loving it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Orlando, FL
    Current Employee - Reservations Agent in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time

    Pros

    Every leader from the President to your peer is encouraging, supportive, and genuinely care for the well-being of our Customers, Crewmember, and Company. Excellent benefits and opportunity for professional growth. Flexible hours that support great work/life balance.

    Cons

    Salaries don't seem to line up with competitors. Crewmembers are overextended in their areas of responsibility to the point that it is challenging to uphold commitments.

    Advice to Management

    Please review salaries so that we are in line with others in the industry (Hint, hint. Southwest). If you want to provide excellent, world class Customer Service stop piling on additional responsibilities i.e. If you hire someone to be a Reservations Agent stop using them as a generalist. There is a reason why we have other support departments such as True Blue etc.


  8. "Ground operations policy and procedures"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ground Operations in Windsor Locks, CT
    Former Employee - Ground Operations in Windsor Locks, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue part-time (More than a year)

    Pros

    Great work environment and help from every aspect of the company. Positive reinforcement from management and fellow employees. Growing operations every month lead to a exciting work schedule.

    Cons

    Tough to get time off and the days can be brutal in the high temps with no shade. The winter is a dangerous operations and you can never be too safe.

    Advice to Management

    Listen to the employees


  9. "IT Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Intern in New York, NY
    Former Employee - IT Intern in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue (Less than a year)

    Pros

    Great team and facetime with leadership. Perks include free travel!!!

    Cons

    Expanding internship program and nothing else really.

    Advice to Management

    Expanding internship program.


  10. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - JetBlue Reservations in Salt Lake City, UT
    Former Employee - JetBlue Reservations in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue (More than a year)

    Pros

    Great company to work for!

    Cons

    Hard pleasing every single customer

    Advice to Management

    Keep up the good work


  11. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Long Beach, CA
    Former Employee - Airport Operations Crew Member in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than 3 years)

    Pros

    Great Airline to work for.

    Cons

    I hope they could rehire me, since i resigned in a great term. That time I had a business opportunity, was hard to turn down. The partnership, with a good friend, didn't work out and i regret it so bad, leaving J for that.


Showing 728 of 760 reviews
Reset Filters