Jeunesse "customer service" Reviews | Glassdoor

Jeunesse Employee Reviews about "customer service"

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2 Employee Reviews

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  1. Helpful (3)

    "Be careful with company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Lake Mary, FL
    Former Employee - Customer Service in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Jeunesse (More than a year)

    Pros

    Good benefits, some people really are great.

    Cons

    Favoritism is the main factor. You have to know the right people to work here, other wise you’re doomed to basic positions and no advancement opportunity. Jeunesse is the definition of nepotism. Instead of being encouraged into doing a good or better job, you’re consistently being criticized, judged and being discouraged. Working in customer service means you’re at the bottom of the food chain, literally. Horrible department.

    Advice to Management

    Management needs the most improvement.


  2. "Great products, challenging comp plan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Distributor in New York, NY
    Current Freelancer - Distributor in New York, NY
    Doesn't Recommend
    Positive Outlook

    I have been working at Jeunesse (More than a year)

    Pros

    The products are cutting edge science. Anti-aging at it's best. Absolutely top notch. Still family owned with amazing founders. In over 120 countries and counting.

    Cons

    The comp plan was designed with professional network markers in mind. Very difficult to retail the products due to the price point. The average person will find it very difficult to make a living. Customer service is a nightmare. Shipping times and rates are very high. Products are sold on Amazon and EBay competing with distributors

    Advice to Management

    Revamp the comp plan to include fast start bonuses and incentives to get people making money right out of the gate. Have a system where if you sign X number of people, your autoship is free. Total overhaul of customer service and their policies. FIRE the 3rd party that is handling the sample program. They are the worst in the industry.


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