Jewelry Television Reviews | Glassdoor

Jewelry Television Reviews

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Found 124 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
55%
Recommend to a Friend
72%
Approve of CEO
Jewelry Television CEO Tim Matthews
Tim Matthews
70 Ratings
Pros
Cons
  • "Upper management is clueless, they have no regard for their subordinates, nor care for what a decent wage should be(in 15 reviews)

  • "Turnover, extremely cold call center(in 11 reviews)

More Pros and Cons
  1. "Very fair company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Producer in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jewelry Television full-time for more than 5 years

    Pros

    paid time off great management team and wonderful coworkers

    Cons

    Not a lot of parking available

    Jewelry Television2019-04-01
  2. "Great Jewelry Discounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jewelry Television full-time for more than a year

    Pros

    Easy job answering calls. Not only do you get to take orders, upsells but also complaints. Great jewelry discounts. Good medical insurance, PTO time. Food trucks. gym, walking track.

    Cons

    Point system is ridiculous. Would like a set schedule as you cannot plan anything in advance or have a doctors appointment. Turnover, extremely cold call center. Loud atmosphere. Low pay for a call center.

    Advice to Management

    Set schedules for employees as they do have a life. Higher salary would be an incentive to keep employees.

    Jewelry Television2019-03-23
  3. "Okay short term but not long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jewelry Television full-time for more than a year

    Pros

    The job is pretty easy.

    Cons

    Low pay, required to work every weekend and holiday. Most supervisors are rude and the want you to harras customers to buy more stuff.

    Jewelry Television2019-04-17
  4. "Has gotten better over time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jewelry Television full-time for more than a year

    Pros

    Nice people, great jewelry discounts.

    Cons

    No clear company direction. Often chasing the shiny new object rather than focusing on what is really needed. Internal teams seem to compete and contradict each other.

    Jewelry Television2019-02-23
  5. "Not bad but not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jewelry Television full-time for more than a year

    Pros

    Decent pay Secure workplace Good benefits Loved my coworkers

    Cons

    Point system that is NOT lenient no matter the reason. No time for a life outside of work. Stringent requirements to meet sales goals/upsells, and time logged in. Supervisors more worried about competing with other teams than the needs of their team. SEVERELY lacking sanitary conditions in the call center. Needs more attention to disinfecting so people aren’t constantly sick.

    Advice to Management

    If you tell your employees not to come in sick, don’t fire them for calling out or leaving early because they went over 2 points. And if you’re a supervisor with many years at the company, there is no reason you can’t afford deodorant. Use it.

    Jewelry Television2019-03-11
  6. "WORKERS BEWARE DEAD IN LAY OFF ONCE WORK GETS SLOW OR SALES GET SLOW!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Agent in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Jewelry Television full-time (Less than a year)

    Pros

    easy GRAVY JOB MOSTLY FOR FAT LAZY PEOPLE who don’t and won’t do physical labor bc they are too lazy!!!!

    Cons

    Health insurance is 80/20 not good I ended up swamped in medical bills bc of a lot of things it don’t cover and you have to meet a high deductible by the tile they tax taxes and insurance out of a already low check you r not coming out paid time off is a joke at home agents always scheduled weekends no life dead end job the perks ant worth the job even tho it is easy.. when sales are low they get rid of people esp at...

    Show More

    Advice to Management

    Have better training and care more for your employees

    Jewelry Television2019-02-28
  7. "As phone jobs go, it's one of the better ones"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Sales in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jewelry Television full-time (Less than a year)

    Pros

    Congenial callers most of the time (the complaints go to a different area). No or little pressure to wrap up calls quickly, you can take time to help customers.

    Cons

    Very tight schedule, it will be suggested that you give up your 2 15 minute breaks to have excellent phone handle time. You'll nev er have time to enjoy that running track or outdoor park, or even see the light of day during the work day.

    Advice to Management

    A little flexibility might be appropriate.

    Jewelry Television2018-12-23
  8. "Easy and warm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jewelry Television full-time (Less than a year)

    Pros

    It is easy work. There is a very tight knit feeling in the call center.

    Cons

    Sometimes it Is too easy, monotonous. But not usually.

    Advice to Management

    I'm not even sure who my actual managers are most of the time. Whoops.

    Jewelry Television2018-12-21
  9. "It’s good, but...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Production Assistant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jewelry Television full-time (Less than a year)

    Pros

    Discount Random free food Parts of building are frequently renovated Bonuses Nice breakroom

    Cons

    The only real way to get ahead is to get “in” with the higher ups in your department, as hard work doesn’t seem to phase most. The amount of nepotism is abysmal. Limited full time positions, lots of part time with not many avenues to more than that.

    Jewelry Television2018-12-23
  10. "Point system"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Jewelry Television part-time

      Pros

      Great discounts excellent benefits good people good supervisors and good pay

      Cons

      Fires you after 3 points

      Jewelry Television2018-11-26
    Found 124 reviews