Jewelry Television Reviews | Glassdoor

Jewelry Television Reviews

Updated February 15, 2017
94 reviews

Filter

Filter

Full-time Part-time

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Jewelry Television President and CEO Tim Matthews
Tim Matthews
51 Ratings

94 Employee Reviews

Sort: Popular Rating Date

Pros
  • Also, The employee discount is incredible (in 10 reviews)

  • Plenty of opportunity to work in various facets of the call center and operations (in 5 reviews)

Cons
  • Upper management wouldn't do anything even when we would report the callers information on caller ID (in 14 reviews)

  • Call center bathroom is way too small (in 8 reviews)

More Pros and Cons

  1. "Accounting Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Generous PHO allowances for full time.

    Cons

    A lot of jobs are shift and weekend.

    Advice to Management

    Listen to HR! They know the issues.


  2. Helpful (1)

    "Excellent People, Poor Management, Lack of Advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jewelry Television full-time (More than 5 years)

    Pros

    The production/on-air crew of JTV are some of the best I've ever worked with. Smart, often witty, and as a whole - highly intelligent. These people know how to get the job done and are an excellent support system for one another. They make being at work fun.

    Also, The employee discount is incredible.

    Cons

    You would be hard pressed to find a single employee, who if asked in confidence, would say that they felt appreciated or properly paid.

    Raises are almost unheard of. Creativity is discouraged.

    On-air crew schedules are never consistent. You might work the 10pm-2a show one night and the 8a show the very next.

    Also schedules vary week to week - making it very difficult to plan anything outside of work. And remember, it's live TV - so there are no holidays other than Christmas.

    Sick days are also discouraged, which also leads employees to passing around illness.

    Heaven forbid you get stuck working overnights because they do not receive the same resources as the other shows do during the day. Samples might be missing, images might be missing, manpower is limited and there are no overnight sales managers or planners. Overnight crews/shows tend to suffer because of the lack of these resources. Management can't seem to figure out why their overnight shows sometimes suffer when the answer is so obvious to the people who work them.

    I want to press - this is not a lower-level management problem. This issue goes straight to the top. It's disheartening because this is an issue that could be easily fixed with a bit of empathy and understanding of what it's actually like to be in their employee's shoes.

    And the atmosphere is very much "rule by intimidation". So much so that even though glassdoor promises to keep our reviews anonymous i still waited until I was no longer employed at JTV to write this to prevent a witch hunt.

    Advice to Management

    Spend some time with your crew. Listen to their issues. Especially those who work so diligently to keep you on air and make money for the company while you sleep.


  3. "Easy job if you like talking on the phone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CET Agent in Knoxville, TN
    Current Employee - CET Agent in Knoxville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Jewelry Television full-time (More than a year)

    Pros

    The benefits are awesome, free gym, on site clinic. Great paid time off, supervisors are kind, great co-worker's

    Cons

    No advancement opportunity, low pay, some departments do not get shift deference, because you get weekend off, then during busy times they work you weekend


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "HR is a joke"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Returns Agent in Knoxville, TN
    Former Employee - Returns Agent in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jewelry Television full-time (More than 8 years)

    Pros

    If you can get to use it, paid time off is decent

    Cons

    The HR department in this company is dishonest and serves the upper management only. There is a particular female HR person that will lie through her teeth to protect the elite. Do NOT trust anyone from HR in this company. The whole company from the CEO to middle management are dishonest and have no respect for their employees. The pay is mediocre at best with no advancement unless you "know" somebody.

    Advice to Management

    No advice I, or any low employee could offer would be considered. You are nothing but a peasant to the management.


  6. "Great Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Knoxville, TN
    Former Employee - Customer Care Representative in Knoxville, TN
    Recommends
    Positive Outlook

    I worked at Jewelry Television full-time (Less than a year)

    Pros

    Great co-workers, and potential to make bonuses each month

    Cons

    Not much area for advancement


  7. "Internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    One of the best place to work.The entire team of JTV were very friendly and welcoming.They are flexible with their opportunities and also have an ease to communicate with the higher management.

    Cons

    I have no cons except for the security check everyday before we get in and out of the company.But,I don't blame them as it is a jewelry company.


  8. Helpful (1)

    "Dissapointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Jewelry Television full-time

    Pros

    - Good Pay.

    - Opportunity to learn.

    Cons

    - Not the most supporting or kind team members.

    - Constant bickering among staff.


  9. "Good job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a great place to work and get experience in jewelry television sales. I really enjoyed working here and learning things.

    Cons

    There are no cons that I can think of. It was a great job with good management and teaching. I thought that the business was very well run,

    Advice to Management

    I would like management to give more pay raises. I think some people at this business are very underpaid. This is a problem that needs to be fixed.


  10. "Honestly the best company I have ever worked for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Sales Representative in Knoxville, TN
    Current Employee - Phone Sales Representative in Knoxville, TN
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Jewelry Television part-time (More than a year)

    Pros

    People are incredibly friendly. Management is willing to help you and work with you. They also have a work at home program. They even give a bonus for thanksgiving and Christmas

    Cons

    The pay is very low. Definitely not enough to live on. You have to have a second job to make ends meet.


  11. Helpful (2)

    "A truly awful employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Knoxville, TN
    Former Employee - Sales Associate in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jewelry Television full-time (More than 3 years)

    Pros

    Jewelry discount... assuming you like their jewelry. That's about all.

    Cons

    Terrible scheduling and management all-around. Once the part time sales agents were offered full time, rendering them eligible for health insurance.... the catch was: I had to take nearly a $3 per hour pay cut to accept. Such cynicism.

    Advice to Management

    Quit and replace yourselves with smarter, better humans.



Showing 94 of 100 reviews
Reset Filters