Jiffy Lube Reviews | Glassdoor

Jiffy Lube Reviews

Updated February 15, 2019
526 reviews

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2.9
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Jiffy Lube President Rick Altizer
Rick Altizer
178 Ratings

Employee Reviews

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Pros
  • "It has been a great job I have learned a lot of helpful skills" (in 15 reviews)

  • "discount oil changes, help with vehicle issues on personal vehicle" (in 26 reviews)

Cons
  • "Pretty low pay/Manager usually takes most of the store bonuses" (in 45 reviews)

  • "Lack of follow through from upper management" (in 36 reviews)

More Pros and Cons

  1. "Find the right franchise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Monterey, CA
    Current Employee - General Manager in Monterey, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jiffy Lube full-time (More than 5 years)

    Pros

    Everything about this place. Pay, benefits, bonus, 401k matching + prophet sharing.. great company

    Cons

    Some franchisees take advantage of their employees


  2. "It's alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Silver City, NM
    Current Employee - General Manager in Silver City, NM
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Jiffy Lube full-time (More than a year)

    Pros

    Kind of stressful, long hours at times, but the discounts are useful if you work on cars

    Cons

    GM does not get enough autonomy in their own store

  3. "Okay"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jiffy Lube full-time

    Pros

    Okay to work for full-time

    Cons

    Salary is not the best


  4. "Good place..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Oil Tech in Fort Collins, CO
    Former Employee - Oil Tech in Fort Collins, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Jiffy Lube full-time (Less than a year)

    Pros

    Good entry level job
    Good ownership

    Cons

    Employees aren't experts and make mistakes.


  5. "Good but petty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Elmhurst, IL
    Current Employee - Customer Service Advisor in Elmhurst, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Jiffy Lube full-time (More than 3 years)

    Pros

    Hours can be good , customers weren’t too hard to work with and environment isn’t too bad

    Cons

    Pay and company hires so many family members they all think they run the place and it’s hard for any other employees

    Advice to Management

    Hire outside your family


  6. "Can be a good place to work at but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Jiffy Lube full-time (Less than a year)

    Pros

    Insurance
    Having some cool employees
    Getting 2 days off.

    Cons

    Long hours
    Not having enough employees
    Getting in trouble for over time even though you make enough sales to be under labor even though you have over time.
    Not getting compensated much for the effort you put in.
    Making thousands over budget to get a 150-300 bonus at the end of the month.
    Having to be responsible to call other stores to get help when always being short handed.


  7. "team leader key holder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Chicago, IL
    Former Employee - Team Leader in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Jiffy Lube (More than 3 years)

    Pros

    none they need work or better management

    Cons

    poor hours no break low pay and too much work for minimum wage

    Advice to Management

    needs work

  8. "Treat it as a job, not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Tucson, AZ
    Former Employee - Technician in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jiffy Lube full-time (More than 3 years)

    Pros

    Experience was excellent for the automotive industry

    Cons

    Forced to keep up a sales ticket, especially when customers know the product is overpriced

    Pretty bad working conditions, if you live in a hot area, expect no A/C

    Higher end management's concerns are only sales related, not actually caring about employee working conditions/equipment

    Equipment was constantly broken

    Pretty low pay/Manager usually takes most of the store bonuses

    Constant customers that are offended by the high pricing for an oil change

    Advice to Management

    Before you point the finger and blame your techs/store managers for doing an awful job keeping up sales, realize that no one wants to spend an extreme amount of money on an oil change when competitors in the area (sometimes in the same lot) offer it for much cheaper.


  9. "Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lube Technician in Arlington, VA
    Former Employee - Lube Technician in Arlington, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Jiffy Lube full-time (Less than a year)

    Pros

    If you have a good manager working here can be fun.

    Cons

    If you have a bad manager you'll hate this job


  10. "I'm almost 28, worst company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Jupiter, FL
    Former Employee - CSA in Jupiter, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jiffy Lube full-time

    Pros

    None. They suck horribly. Worst company I have ever worked for. And I've had 8 plus jobs throughout my life including infantry in the Army. Even that was better. Seriously.

    Cons

    This was the third oil change I've ever worked in. They do things on cars that are blatantly incorrect to cut corners. Like removing clearly bottom side oil filters from the top side because they're lazy and don't want to remove 3 screws on the skid plate, consequentially leaving the customers vehicle dripping oil from the skid plate upon leaving. Then when I suggest we do it wrong I'm basically told that I'm stupid for wanting to do it right. I applied for lube tech because I like working on cars and absolutely hate dealing with customers. So what do they tell me upon arriving on my first day? You're a customer service advisor! You get to convince people to buy grossly overpriced products and services which you're completely morally opposed to! When I was working as a CSA someone put all of my sales in their name so they could get MY commission. Oh the miserable human being of an assistant manager takes multiple breaks and skips me when he feels like going first even though I was the first person there in the morning. Also I had an issue with my paycheck and trying to get ahold of payroll is LITERALLY impossible. There's some sort of identification code or something that the robot phone operator requires and since I was never given one I can't speak to anyone to get my pay fixed. I tried a few other numbers for corporate/hr/ the phone number on the paycheck. It's literally impossible to get through to a person. Feels like they're doing it on purpose. Honestly I feel like I got conned into taking the worst job in existence. I just took a job at Toyota where they'll pay for me to go to school, pay $4 more an hour, and have actual quality benefits, and the regional jiffy lube manager talked to me like I was ignorant of all the 'fabulous' opportunities that jiffy lube would eventually provide. Ha! What? Being a "key holder" working 55 hours a week for a dollar less an hour than Toyota starts their lowest employees at? A ton of responsibility and stress for less pay? Oh my gosh how silly of me! A-holes. Hope that store goes under.
    It's the Jupiter Florida location in case anyone is wondering where to NOT ever get their car serviced.

    Advice to Management

    Fire everyone, reevaluate your life, and find a different "career" path.