Joerns Healthcare Customer Engagement Specialist Reviews | Glassdoor

Joerns Healthcare Customer Engagement Specialist Reviews

Updated Nov 11, 2019

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2.0
0%
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Joerns Healthcare CEO Dave Johnson (no image)
Dave Johnson
1 Rating
  1. "If you have other options take it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Engagement Specialist in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Joerns Healthcare full-time for less than a year

    Pros

    This company offers great benefits and the weeks you don't get paid it's possible to accrue PTO.

    Cons

    A lot of false promises are given from the very first interview. Management is not very hands on for it to be a corporate office. The turn over ratio is at least 50% and when you start working there you see why. The Charlotte office claims to not be a call center in reality the systems are so outdated it is a call center and even your date on transactions need to be entered. A lot of things are done in secret and once they feel the process is complete it is laid out to one with flaws and holes that then have to be corrected. Not much room for growth, they say so after a year but it does not take that long to notice the department you are in has no structure.

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    Advice to Management

    Become more hands on. When you ask your employers about issues, actually address them instead of having a potluck that one detartment funds. Be more transparent and honest with the people you interview and let them know what to expect. The company over all could use a big upgrade and less changes in upper management could result in a better outcome.

    Joerns Healthcare2019-11-11
  2. "In my opinion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Engagement Specialist 

    I have been working at Joerns Healthcare full-time

    Pros

    The best thing about the job are the people you work with.

    Cons

    Sometimes work can be inconsistent.

    Joerns Healthcare2019-10-16
Found 2 reviews