John Lewis Reviews in London, UK | Glassdoor

John Lewis London Reviews

Updated December 6, 2017
196 reviews

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London, UK Area (UK)

3.8
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Paula Nickolds
32 Ratings

196 Employee Reviews

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Pros
Cons
  • Busy and long hours at Christmas time (in 33 reviews)

  • Staff on the shop floor feel the strain from managers (in 19 reviews)

More Pros and Cons

  1. "Nice perks, good people, still retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Sales Partner in Kingston upon Thames, England (UK)
    Former Contractor - Sales Partner in Kingston upon Thames, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at John Lewis as a contractor (More than a year)

    Pros

    There wasn't a single person I worked with (on the shop floor)that wasn't genuinely interesting and kind.
    The lunch is subsidised which saves quite a bit of money over the year

    Cons

    Some of the manegers were a little bit pushy. One had the mantra "if you have time to stand you have time to clean" all well and good but this would typically be said after we'd just cleaned up. Basically you just have to look busy all the time.
    JL attracts a particular clientele in the week; namely middle class mums with double pushchairs and a profound sense of entitlement. They can be pretty rude sometimes especially if you're out of stock of a very niche item.

    Advice to Management

    9am start means I'm ready to start at 9am. Don't expect me to come in half an hour early because it makes your life easier.


  2. "Great principles but no longer distinct"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at John Lewis full-time (More than 10 years)

    Pros

    Good work/life balance in comparison to many other large corporates
    Not driven by shareholder demands

    Cons

    Very little progression
    Offers and benefits no better or worse in comparison to many other organisations

    Advice to Management

    Get clear on what we want to achieve and how we plan to be distinct.

  3. "general work"

    StarStarStarStarStar
    Current Employee - Supermarket Assistant in Wimbledon, England (UK)
    Current Employee - Supermarket Assistant in Wimbledon, England (UK)

    I have been working at John Lewis full-time (More than 5 years)

    Pros

    very flexible with working hours and days around personal commitments.

    Cons

    very few salary and promotion reviews

    Advice to Management

    work on treating partners equally


  4. "They under pay to their ordinary workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Estimator in London, England (UK)
    Former Employee - Estimator in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at John Lewis full-time (More than 5 years)

    Pros

    Good discount with Waitress and John Lewis

    Cons

    The pay is not that great in comparison its competitors. It is not what it seams. Very cruel managers. It is a company who only looks after their senior managers. The salary and bonus gap between the lower workers and managers is big.

    Advice to Management

    Be understanding to your employees. Do not be selfish.


  5. "Service Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Member in London, England (UK)
    Former Employee - Service Member in London, England (UK)
    Doesn't Recommend

    I worked at John Lewis full-time (More than a year)

    Pros

    Good pay
    Sick Pay
    Staff discount

    If you are lucky enough to get a kind manager you experience will be very good

    Cons

    Uncaring about staff
    You literally have to above and beyond customer service X5 to gain a "well done"

    Advice to Management

    Try to remember that staff are also human beings not andriods


  6. "The John Lewis Partnership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Learning Facilitator in London, England (UK)
    Former Employee - Regional Learning Facilitator in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at John Lewis full-time (More than 10 years)

    Pros

    Great company with lots of support and development for it's employees. A shared Partnership where everyone works together.

    Cons

    Sometimes can take time to catch up with new systems in the market place.

    Advice to Management

    Be quicker with putting new systems into place.


  7. "Selling Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kingston upon Thames, England (UK)
    Former Employee - Anonymous Employee in Kingston upon Thames, England (UK)

    I worked at John Lewis part-time (More than 8 years)

    Pros

    Discount! Especially when on a price match. Bonus and the people

    Cons

    Never get a pay rise when you do its pennies. Management do not value staff as much as they should. Long hours.

    Advice to Management

    Treat people as you expect to be treated.

  8. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Selling Partner in London, England (UK)
    Current Employee - Selling Partner in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at John Lewis full-time (Less than a year)

    Pros

    wonderful working environment. always feel valued

    Cons

    various shift. too much bureaucracy

    Advice to Management

    specific shift


  9. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail in London, England (UK)
    Former Employee - Retail in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at John Lewis full-time (More than 8 years)

    Pros

    the benefits package is first rate

    Cons

    nothing to feedback in terms of cons

    Advice to Management

    keep it up


  10. "A fair and decent employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at John Lewis part-time

    Pros

    They respect their employees
    They do care about their employee experience
    The pay is at the higher end of the market
    They have a strong culture of gathering staff opinions

    Cons

    They could be more innovative with the employee experience
    They are a little bit too paternal

    Advice to Management

    Be a bit braver about giving staff more autonomy. The Partners do care about the company and are a safe pair of hands - they could unlock a lot more efficiencies and good ideas if allowed to do so.


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