John Lewis Reviews in London, UK | Glassdoor

John Lewis London Reviews

Updated April 26, 2017
149 reviews

Filter

Filter

London, UK Area (UK)

4.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Paula Nickolds
5 Ratings

149 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Short contract, long hours, staff turnover (in 24 reviews)

  • supposed to tell someone when you are leaving the shop floor to use the bathroom or get a drink (in 14 reviews)

More Pros and Cons

  1. "Kitchen and Bathroom planner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Designer in London, England (UK)
    Former Employee - Kitchen Designer in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at John Lewis full-time (More than 3 years)

    Pros

    Great camaraderie
    yearly profit sharing
    25% off John Lewis Store (12% on electrical goods)
    15% off in Waitrose

    Cons

    Central london store, wages don't reflect this however.
    All staff must work on the shopfloor on late shifts over Christmas, even if you're not contracted to work late, don't work on the shop floor or till trained.

    Advice to Management

    Raise wages- Kitchen planner pay IS NOT competitive with the market, even though you say it is. Hence why I left.


  2. "Temporary contract over Christmas"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner in London, England (UK)
    Former Employee - Partner in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at John Lewis part-time (Less than a year)

    Pros

    Good pay
    Great team
    Good management
    Good leadership
    Great organisation within the team / store
    Everyone (no matter how senior their job) helped out when it got busy in store

    Cons

    Couldn't book any holiday as a temp meaning I did not get to spend a lot of time with my family over Christmas.
    New staff got unpaid breaks.
    Temp contracts were cut as the business made cuts


  3. "Project coordinater"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in London, England (UK)
    Former Employee - Project Coordinator in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good benefits, good staff, discount and pension are good

    Cons

    no concentration to promote, reduced bonus

    Advice to Management

    progress people rather then lose them


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at John Lewis full-time

    Pros

    Good place to work, great people. Good benefits and a shared sense of ownership. All profits invested in the business or shared with the Partners.

    Cons

    Things take a long time to change. Decisions need wide consensus. Can feel beaurocratic and old fashioned at times. Trying to modernise but is taking time.

    Advice to Management

    Clearer direction on where the company is going, what the strategy and vision is in a coherent way rather than lots of disjointed messages.


  6. "customer Service assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    Pros

    Good work life balance
    Recognition for hard workers
    Great benefits
    Friendly staff

    Cons

    varies manager to manager, so issues require long pushing

    Advice to Management

    Listen and ask staff memeber about their concerns more


  7. "sales assistant"

    Star Star Star Star Star
    Former Freelancer - Anonymous Freelancer in Stratford, London, England (UK)
    Former Freelancer - Anonymous Freelancer in Stratford, London, England (UK)

    I worked at John Lewis (More than a year)

    Pros

    good benefits
    great managers
    good flexibility

    Cons

    progression was not very easy and hard work did sometimes go unnoticed


  8. "MA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Assistant in London, England (UK)
    Former Employee - Merchandising Assistant in London, England (UK)

    I worked at John Lewis full-time (More than a year)

    Pros

    Good discount, good working environment

    Cons

    Some managers don't support development and sometimes seems as though they only push people they want to push.


  9. "Assistant Merchandiser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at John Lewis full-time (More than 8 years)

    Pros

    Stable environment, company with large heritage

    Cons

    Very risk averse and slow at picking up trends


  10. "Valued Partner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at John Lewis (Less than a year)

    Pros

    Good hourly rate, treated well, subsidised foods on breaks and annual partner bonus.

    Cons

    Most contracts require weekend work, work can also be repetitive working on the shop floor.


  11. "I mean, it's okay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Selling Partner in London, England (UK)
    Former Employee - Selling Partner in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at John Lewis full-time (Less than a year)

    Pros

    - interesting, multi-cultural team
    - friendly
    - great partner discount
    - great customer service practice

    Cons

    - breaks aren't that long, so you spend quite a bit of that time actually waiting for the lift to go to the 'break floor'/PDR.
    - because only women are allowed to work on fitting-room, entrance and exits, managers tend to give more interesting job roles to the men on the floor (that is literally the only excuse given)
    - might be subconscious, but people that tend to 'excel' within the job role tend to be caucasian people.
    - full-time? you'll be on a 4 week rota of early and late shifts. you can't really plan a life around it. you'll have every other weekend off. saturday shift may be 10.30am - 8.10pm. one 30 minute break, one 45 minute.

    Advice to Management

    At times, there may be someone on the shop floor who isn't as thick-skinned as others, this doesn't mean jump on the bandwagon of immaturity and talk down to that person as well. Quite unprofessional.

    Also, male manager? Don't ask a female whether she's on her period (not even indirectly) to find out whether she may be upset that day. She'll tell you if she is in her own time.

    Just because men aren't allowed on fitting room entrances, does not mean that all of them should then be given the opportunity to get extra work, which may consist of them working on a CRM and walking around a shop floor with a tablet all day, for example.

    If someone is a selling assistant, and you like them being your puppy dog (per say), don't allow them to talk down to other selling partners. That's just rude and unprofessional. If they're in the wrong, they must apologise.


Showing 149 of 500 reviews
Reset Filters